COO | B2B SaaS HRTech Company

As an accomplished leader with a proven track record in B2B SaaS and strong academic credentials from a top-tier institution, you will be stepping into the role of Chief Operating Officer (COO) where you will be responsible for overseeing the entire spectrum of operations. Your main focus will be ensuring excellence across all customer touchpoints and internal processes. This role requires a strategic thinker who can balance vision with execution, along with the maturity and experience to manage diverse operational areas at scale. Key Responsibilities: - Lead and oversee company-wide operations to ensure efficiency, scalability, and customer satisfaction. - Develop and implement operational strategies that align with the company's growth and revenue goals. - Drive financial discipline, operational planning, and organizational alignment across all functions. - Establish frameworks, KPIs, and governance models for consistent delivery and performance. - Ensure seamless execution across the customer lifecycle, from acquisition to long-term retention. - Foster a culture of ownership, collaboration, and continuous improvement. - Provide mentorship and leadership to senior managers for alignment and execution excellence. - Partner with the CEO and leadership team on strategic initiatives, bringing operational insights to high-level decisions. - Anticipate risks, identify opportunities, and design systems to sustain growth while maintaining agility. Qualifications: - 20+ years of progressive leadership experience, with significant expertise in B2B SaaS. - Graduate/Postgraduate degree from a top-tier institution. - Proven ability to manage complex operations and scale processes in fast-growing organizations. - Strong financial acumen and familiarity with SaaS business metrics. - Exceptional leadership, influencing, and communication skills. - Ability to balance long-term strategic direction with day-to-day operational excellence. - Experience leading transformation and change management initiatives. In summary, as the COO, you will play a crucial role in driving operational excellence, fostering growth, and ensuring customer satisfaction in a high-growth entrepreneurial environment.,