COO | B2B SaaS HRTech Company

**Job Description:** As the Chief Operating Officer (COO) at our company, you will play a critical role in overseeing the entire spectrum of operations. Your responsibilities will include leading and supervising company-wide operations to ensure efficiency, scalability, and customer satisfaction. You will be tasked with developing and implementing operational strategies that align with the company's growth and revenue objectives. Your role will also involve driving financial discipline, operational planning, and organizational alignment across all functions. - Lead and oversee company-wide operations with a focus on efficiency, scalability, and customer satisfaction. - Develop and implement operational strategies aligned with growth and revenue goals. - Drive financial discipline, operational planning, and organizational alignment. - Establish frameworks, KPIs, and governance models for consistent delivery and performance. - Ensure seamless execution across the customer lifecycle, from acquisition to retention. - Foster a culture of ownership, collaboration, and continuous improvement. - Provide mentorship and leadership to senior managers for alignment and execution excellence. - Partner with the CEO and leadership team on strategic initiatives, offering operational insights. - Anticipate risks, identify opportunities, and design systems for sustained growth and agility. **Qualifications:** - 20+ years of progressive leadership experience in B2B SaaS. - Graduate/Postgraduate degree from a reputable institution. - Proven ability to manage complex operations and scale processes in fast-growing organizations. - Strong financial acumen and familiarity with SaaS business metrics. - Exceptional leadership, influencing, and communication skills. - Ability to balance long-term strategic direction with operational excellence. - Experience in leading transformation and change management initiatives. In addition to the qualifications mentioned, the ideal candidate for this role would be someone who is 40+ years old, with deep operational and leadership experience. They should possess a visionary yet detail-oriented approach, with a track record of designing and executing at scale. The candidate should have demonstrated success in building customer-centric operations that drive retention and growth. A collaborative and resilient leader who excels in high-growth entrepreneurial environments would be an excellent fit for this position.,