370 Attrition Management Jobs - Page 7

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans. Ensure HR practices comply with legal and regulatory requirements. Collect, analyse, and report on HR metrics and data. Lead initiatives to promote diversity and inclusion within the organization.

Job description Openings for Team Lead Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

hiring for Team lead International Banking (BPO) Job Description : Strategic/ Managerial Responsibilities : - Develops and implements strategic plans in line with the division's objectives. - Supports the development of the workforce plan for the division by providing inputs on own department's workforce forecasts. - Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement. - Prepares and manages the annual budget for the department and reporting sections in conjunction with the division's budget and secures subsequent approvals, tracks expenditure and ensures adherence to the budget. Core Responsibilities : Market Assessment and Business Development : - Manages a portfolio of MNC clients including advising clients on funding strategies, choose between various Bank products while ensuring maximum ROI for the Bank - Leads deal origination, structuring, obtaining credit approvals and implementation of financial solutions for a portfolio of clients spanning the large corporate houses. - Conducts market research to identify, initiate, establish and develop long term business relationships with the objective of meeting business and revenue objectives. - Conducts periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients. - Conducts proactive business development activities from new & existing clients, through strategic penetration into identified market/sectors across the entire portfolio spectrum. Relationship Management : - Identifies and acquires new client relationships by understanding the customers- financial needs and provides suitable solutions in terms of providing bank products and services. - Manages the client relationships by handling activities ranging from identifying clients- financial needs, advising, structuring the deal, preparing the terms and conditions and closing the deal. - Cross-selling products of the bank including - treasury solutions, liabilities, Debt capital market solutions, Syndications, corporate advisory, investment banking, corporate finance, knowledge banking, etc. - Focus on liabilities, transactional banking, and opportunistically look at lending for well-priced deals. - Seeks an opportunity to expand share of wallet of the customer base actively and consistently - Maintains ongoing contact with operations in order to ensure smooth delivery of transactions. - Assists the Relationship Management Group in research and analysis on industries/clients/markets Portfolio Management and Deal Structuring : - Works in close coordination with SLs and RMs as and when required in structuring and restructuring of deals to ensure they effectively address the clients- financial requirement. - Works in close coordination with SLs and RMs in management of various portfolios to ensure proper understanding of customer needs and ensure their financial needs are addressed. Revenue Generation : - Drives his/her team to ensure regional objective in terms of earnings, assets, liabilities, credit quality etc. as per agreed budgets / targets from client relationship across all product groups. - Drives sales and key business operations to ensure effective management of profit and loss account of Commercial Business Banking at a regional level in line with the overall business objectives. - Targets specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & relationship manager. Credit Appraisal : - Evaluates credit/risk profile of companies and structuring suitable financial solutions for them including structured finance, project finance, off-balance sheet finance, acquisition financing etc. - Participates in appraisal of proposals involving detailed analysis of Income Statement, Balance Sheet, Financial Ratios, Cash Flows, Management Risk, Industry Risk, economic conditions to ensure complete adherence to risk and regulatory guidelines. - Works in close coordination with Team Leaders in assessment of business, financial & economic risks and opportunities, and maximizing potential to cross sell products in consultation with other key stakeholders. - Drives the implementation of program designed to evaluate risk, assess opportunities, and maximize potential to cross sell products to ensure the Bank's relationship strategy is in line with the Portfolio and Industry quality. Documentation and Compliance : - Monitors all deals to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance. - Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required. People Management Responsibilities : - Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section. - Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals. Risk and Internal Control Responsibilities : - Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements. - Implements the internal control systems in the department and participates in the departmental audits. - Implements practices to bridge gaps identified during departmental audits. - Monitoring the performance of the account client (financial performance etc.) on a regular basis. Please share the relevant resumes Email: ramya.ramya1@teleperformancedibs.com Ph. No :- 8050980644 Thanks Ramya V

Job Description: We are seeking a dynamic and experienced Team Lead to join our growing team. As a Team Lead, you will play a pivotal role in managing day-to-day operations, ensuring team performance, and maintaining high standards of service delivery. Key Responsibilities: Lead and manage a team of process associates, ensuring optimum performance and productivity. Handle team dynamics, provide training and guidance, and maintain a positive work environment. Generate and review daily, weekly, and monthly performance reports. Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary. Oversee leave management and attendance for team members. Ensure adherence to company policies, quality standards, and client requirements. Collaborate with other departments to resolve issues and implement process improvements. Key Skills & Requirements: Proven experience of 1-2 years in a team lead or supervisory role. Strong team handling and leadership capabilities. Proficiency in report generation and analysis, especially using Excel. Knowledge of RAG analysis and performance metrics. Excellent communication and interpersonal skills. Ability to manage leave schedules and resolve team-related issues promptly. Graduate or higher educational qualification. If you're looking to join a fast-paced and dynamic environment where you can contribute to team success and professional growth, we would love to hear from you. Apply Now and be a part of the Square Business Services Pvt. Ltd. team!

HRBP - Swiggy Location- Mumbai Job Title: Blue-Collar Manpower Management Specialist Job Description: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Key Responsibilities: - Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. - Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. - Lead employee engagement initiatives and address grievances promptly. - Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. - Address payroll-related queries and manage incentive calculations and payouts. - Maintain and manage data, sharing regular reports with internal and external stakeholders. Required Experience and Skills: - Education Qualification: Graduate/Post-graduate in Human Resource Management. - Experience: 1 to 5 years of experience in blue-collar manpower management. - Strong communication skills in English and a regional language. - Proficient in collaborating with both internal and external stakeholders. - Skilled in Microsoft PowerPoint, Excel, and Word. Position Type: Contractual

Role: Employee Relations Specialist Experience: 5 - 8 Years Industry Experience Qualification: Master's degree in human resources, Location: Pune, India Job Summary: The Employee Relations Specialist is responsible for fostering a positive work environment by proactively addressing employee concerns, resolving workplace conflicts, ensuring legal compliance, and supporting the overall health of the employee-employer relationship. This role plays a key part in enhancing employee engagement, promoting a fair workplace culture, and minimizing organizational risk. Key Responsibilities: Serve as the first point of contact for employee relations issues and concerns. Investigate complaints of misconduct, discrimination, harassment, or policy violations in a fair and thorough manner. Partner with management and HR colleagues to provide coaching, counselling, and guidance on employee-related issues. Interpret and apply HR policies, procedures, and employment laws to ensure consistent and compliant decisions. Support disciplinary actions, performance improvement plans (PIPs), and terminations. Maintain accurate documentation and case management records in a confidential and timely manner. Identify ER trends and recommend solutions to improve employee satisfaction and engagement. Assist in the design and delivery of training for managers and employees on workplace conduct, conflict resolution, and policy awareness. Collaborate with legal counsel and other HR functions as needed. Monitor workplace climate through surveys, exit interviews, and other feedback mechanisms. Education & Experience: Masters degree in human resources 5 - 8+ years of experience in employee relations or generalist HR role. Knowledge of labour laws, employment legislation, and best practices. Skills & Competencies: 8+ years of progressive experience in employee relations or HR, with a minimum of 3 years leading ER initiatives. Proven track record of implementing ER strategies and processes. Knowledge of labour laws, compliance frameworks, and cultural sensitivities. Exceptional emotional intelligence and the ability to handle complex, confidential matters with empathy. Have Analytical mindset with expertise in using data to inform decision-making and measure outcomes. Excellent interpersonal skills with the ability to partner across geographies and organizational levels. About RIA Advisory: RIA Advisory LLC (RIA) is a business advisory and technology company that specializes in the field of Revenue Management and Billing for Banking, Payments, Capital Markets, Exchanges, Utilities, Healthcare, and Insurance industry verticals. With a highly experienced team in the field of Pricing, Billing & Revenue Management, RIA prioritizes understanding client needs and industry best practices to approach any problem with insight and careful strategic planning. Each one of RIA Advisory's Managing Partners has over 20 years of industry expertise and experience, our leadership and consulting team demonstrate our continued efficiency to serve our clients as a strategic partner especially for transforming ORMB and CC&B space. Services Offered: Business Process Advisory for Revenue management processes Technology Consulting & Implementation Help clients transition to latest technology suite and overcome business problems. Managed Services Quality Assurance Cloud Services Product Offered: Data Migration and Integration Hub Data Analytics Platform Test Automation ¢ Document Fulfilment ¢ Customer Self Service Top Industries/Verticals: Financial Services ¢ Healthcare ¢ Energy and Utilities ¢ Public Sector Revenue Management We recognize the impact of technologies on the process & people that drive them, innovate scalable processes & accelerate the path to revenue realization. We value our people and are a Great Place to Work A Certified.

Job Summary: As the Assistant Manager HR Business Partner, you will support the implementation of HR strategies and initiatives aligned with overall business objectives. You will act as a key liaison between HR and designated business units, ensuring effective HR delivery across talent management, employee engagement, performance management, and organizational development. Key Responsibilities: Business Partnering: Act as a trusted advisor to business units, understanding their goals and translating them into HR solutions. Support managers in handling employee relations matters, performance issues, and workforce planning. Drive business-specific people strategies in alignment with organizational priorities. Talent Management: Assist in the execution of talent acquisition plans in coordination with the recruitment team. Support onboarding and integration of new hires into the business unit. Collaborate on succession planning and internal mobility initiatives. Employee Engagement & Culture: Execute engagement surveys, analyze results, and drive action planning in collaboration with leadership. Facilitate communication programs to reinforce company culture and values. Performance & Development: Support the annual performance management cycle (goal setting, reviews, feedback). Identify training needs and coordinate with L&D to implement programs for skill development. HR Operations & Compliance: Ensure adherence to company policies, labor laws, and best HR practices. Maintain and analyze HR metrics (attrition, absenteeism, etc.) to support decision-making. Qualifications & Experience: Bachelors/Masters degree in Human Resources, Business Administration, or related field. 5–8 years of experience in HR roles, preferably with exposure to HR Business Partnering. Solid understanding of HR functions including talent management, employee relations, and organizational development. Skills & Competencies: Strong interpersonal and stakeholder management skills. Analytical and data-driven mindset. Problem-solving and conflict resolution abilities. Proficiency in HRIS and Microsoft Office Suite. High degree of integrity and confidentiality. Preferred: Experience in a fast-paced or matrixed organization. Knowledge of local labor laws and regulations. Certifications like SHRM-CP/PHR or equivalent are a plus. Male only Overlapping Shift (1.00 PM -10.00 PM) Call Harpreet : 7008299953

Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos Possess good excel skillset ( Vlookup, Pivot etc) Preferred candidate profile : Must have 1 Year experience Must be flexible to work in shift Energetic and Strong headed Please apply if your only interested for contractual role

The HR Business Partner (HRBP) is a strategic and operational role responsible for driving people practices, ensuring policy compliance, managing complex employee lifecycle processes, and acting as a key liaison between business leaders and the HR function. This position plays a pivotal role in aligning human capital initiatives with business goals while ensuring a seamless and compliant employee experience. Key Responsibilities Policy Governance and Compliance Monitor the consistent implementation of HR policies and practices across the organization. Periodically review and recommend updates to policies in alignment with labor laws and organizational needs. Support leadership in driving policy awareness and ensuring procedural compliance. Employee Relations and Workplace Conduct Address employee grievances in coordination with generalist or HR support staff. Manage mid-level employee relations cases, including behavioral concerns and policy breaches. Coordinate with internal stakeholders or external advisors for resolution of complex matters. Performance Management Support the planning and execution of performance review cycles. Coordinate with managers to ensure accurate evaluation of employee contributions and timely feedback. Manage communications around appraisal outcomes, promotions, and compensation adjustments. Facilitate discussions to resolve employee concerns related to performance evaluations. HR Data Management and Reporting Ensure accuracy of employee records in HR databases. Generate periodic reports related to headcount, turnover, performance, and workforce trends. Identify opportunities for process improvements and contribute to HR workflow enhancements. Compensation and Benefits Support Oversee salary updates, bonuses, and incentive processing in coordination with payroll and finance teams. Track employee benefit usage and resolve issues related to deductions, eligibility, or claims. Ensure compliance with statutory requirements related to payroll and benefits administration. Employee Exits and Offboarding Manage the end-to-end offboarding process, including resignation tracking, exit formalities, and documentation. Coordinate with internal departments for clearance processes and system deactivation. Conduct exit interviews and compile feedback to inform retention strategies. Organizational Structure Updates Process updates related to reporting manager changes and departmental realignments. Ensure that organizational hierarchies and reporting structures remain current and accurate. Qualifications Bachelors or Master’s degree in Human Resources, Business Administration, or related field. 3–4 years of experience in a generalist or HRBP role with broad exposure to employee lifecycle management. Strong understanding of employment legislation, employee engagement practices, and organizational development. Excellent interpersonal, communication, and problem-solving skills. Ability to manage sensitive information with discretion and professionalism. Proficiency in working with HR systems and reporting tools is an advantage. Educational Qualifications MBA (HR) / PG in HR or Industrial or Organisational Psychology or allied subjects

1.Manage the full cycle of performance appraisals (goal setting, mid-year reviews, annual evaluations) 2.Strong analytical, communication, and interpersonal skills. 3.Experience in conducting employee training or workshops on performance management.

Indian MNC Client of Quadrangle The person will be a key strategic partner, responsible for leading and executing all aspects of the human resources function. This role is critical in entire talent lifecycle from onboarding till exit, fostering a high-performance culture, retaining top talent, and developing HR strategies that align with the company's business growth objectives. The candidate should be a dynamic, results-oriented HR professional capable of building and scaling HR in a rapidly evolving environment. Key Responsibilities: Develop and implement HR strategies, policies, and programs that support the company's overall business objectives and growth plans. Act as a strategic advisor to the leadership team on all HR-related matters, including talent management, organizational design, compensation, and employee relations. Drive initiatives to enhance employee engagement, performance, and retention. Lead change management efforts related to organizational growth and evolution. Develop and implement effective onboarding programs to ensure new hires are successfully integrated into the company culture. Lead robust succession planning and talent development programs to nurture future leaders. Design and administer competitive compensation and benefits programs that attract, motivate, and retain employees. Conduct market research and benchmarking to ensure the company's compensation and benefits are aligned with industry standards. Manage payroll processes in coordination with finance. Identify training needs and develop learning and development programs that enhance employee skills, capabilities, and career growth. Manage employee relations, addressing grievances, conflicts, and disciplinary matters in a fair and consistent manner. Ensure compliance with all local labor laws, regulations, and industry standards. Streamline HR operations and leverage HR technology (HRIS) to improve efficiency and data accuracy. Develop and analyze HR metrics to inform decision-making and measure the effectiveness of HR initiatives. Promote diversity, equity, and inclusion initiatives within the organization. Must have : MBA from Tier 2 institute Minimum 15+ year experience with the last three years in a leadership role Candidates with an experience in GCC would be preferred.

Job Title : Team Leader Location: Hyderabad (Gopanpalle) Notice Period : Immediate Joiners Only Shift Timings: Rotational Shifts About the Role: We are seeking an experienced and dynamic Team Leader to join our growing team in Hyderabad. The ideal candidate should have at least 2 years of on-paper experience as a team leader in a fast-paced environment and possess solid expertise in managing attrition and shrinkage effectively. Key Responsibilities: Lead, mentor, and motivate a team to achieve operational excellence Monitor and manage team performance metrics including attrition and shrinkage Implement strategies to improve employee retention and reduce absenteeism Conduct regular team meetings, one-on-ones, and performance reviews Address team concerns, ensure high levels of engagement and morale Coordinate with internal departments to resolve issues and ensure smooth operations Maintain daily, weekly, and monthly reports as required Required Qualifications & Skills: Minimum 2 years of documented experience as a Team Leader Strong understanding of attrition management and shrinkage control Strong problem-solving and conflict resolution abilities Experience in a BPO or customer service environment is a plus Perks & Benefits: Two-way cab facility within 25 kms of Gopanpalle

At Truemeds, our mission is to make healthcare affordable and accessible to all. No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchases in India. We aim to become the go-to e-pharmacy for the Smart consumer to go for best-value medicines. If you are looking for exponential growth, read further. Short Job Description: We are looking for a motivated and experienced Team Lead to oversee and manage a team of over 60 call center executives. The ideal candidate will be responsible for ensuring the team’s overall performance, meeting sales targets, maintaining quality standards, and fostering a professional and productive work environment. This role demands excellent leadership skills, the ability to handle high-pressure situations, and a commitment to achieving organizational goals. Responsibility : The key responsibilities of the Resource Planning Manager include: End to End Team Management: Lead, motivate, and manage a team of more than 60 call centre executives Act as the primary point of contact for team-related queries, escalations, and concerns. Monitor daily operations and ensure that all team activities align with company policies and objectives Attendance and Roster Management: Ensure proper attendance tracking and adherence to schedules by all team members Prepare and manage rosters to ensure adequate coverage during shifts Address attendance issues and implement corrective measures where necessary Quality Performance Assurance: Monitor call quality and adherence to protocols with the help of quality team by regularly reviewing call recordings and performance metrics. Provide constructive feedback and actionable recommendations to team members to enhance their performance Capacity Adherence and Order Processing: Ensure availability of requirement number of executives on floor to process orders Manage crisis situations through pre-planning of activities, creating backups to ensure continuity in the floor operations Ensure that all orders are processed accurately and within the set target timelines Monitor order fulfilment rates and implement process improvements as needed. Training and Development: Organize and oversee regular training sessions for call centre executives to enhance their skills and knowledge. Coordinate with trainers and subject matter experts to provide relevant and up-to-date training content Identify skill gaps and create personalized development plans for team members Professional Conduct and Floor Behaviour: Ensure that all team members maintain professional behaviour and adhere to the company’s code of conduct Address and resolve incidents of inappropriate behaviour swiftly and effectively. Promote a respectful and collaborative work culture Ideal Profile : Bachelor’s degree in Business Administration, Communications, or a related field Proven experience as a Team Lead or in a similar leadership role within a call centre environment Strong understanding of call centre operations, including quality assurance and sales processes Exceptional communication, organizational, and leadership skills Ability to handle high-pressure situations and manage multiple tasks simultaneously Proficient in using call centre software and performance tracking tools Strong analytical skills with the ability to interpret performance data and implement improvement strategies

Roles and Responsibilities Manage daily operations of the center, ensuring smooth functioning and meeting targets. Oversee team handling, including recruitment, training, performance management, and development. Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives. Monitor CSAT scores to identify areas for improvement in customer satisfaction. Analyze AHT data to optimize resource allocation and improve overall efficiency. Desired Candidate Profile 5-7 years of experience in BPO/Call Centre industry with a focus on people management. Strong understanding of Attrition Management principles and practices. Excellent communication skills with ability to handle multiple stakeholders effectively.

As a Customer Success Manager, you will work with the growing number Clients to manage the customer and/or partner relationship through their onboarding, configuration and their satisfaction by serving them as appropriate. Customer Success Managers act as an advisor for product and strategic decisions from customer point of view. In this role, you will plan, manage and execute communication and training programs that directly support the ongoing success and adoption of the services. Requirements: A minimum of 8 years of experience with a minimum of 3 years of experience in a leadership role. Should have managed a team size of 20 people. Graduate in any stream/ MBA would be an added advantage. Good knowledge of conducting RCA. Should be proficient in MS Office- Word, Excel and PowerPoint. Key Responsibilities: Analysing performance against standard parameters. Providing feedback to Agents. Conduct refresher training. Managing & motivating the team to improve the overall customer experience Maintaining dashboard & reports to be sent out to the stakeholders. Providing actionable data to various internal support groups as needed. To use a quality monitoring data management system to compile and track at the individual level. Conduct Performance Management & Appraisals Design and modify training modules whenever required. Manage attrition & detect earlier behaviours.

Our vision is, to change the world by unlocking each person's learning ability. We have been at it for 10 years now. But still each month when we look at Mindseed, it's a new beast with a new set of problems and opportunities. To tackle these we have radically changed how our business operates. We have rethought everything including the product, the school setup, the marketing and even recruitment, as you will soon find out. Nothing is written in stone and change is the only constant at Mindseed. While we have grown over the years, we have worked to keep the startup spirit alive through the pace of growth, change and innovation. This has held us in good stead even in the pandemic that has shaken up the world, but especially the education sector. To achieve great things, we need more awesome people with an entrepreneurial mindset (we're little over 800 people now). We are looking for a Human Resource Business Partner who is an entrepreneur by heart and experience to bolster our Management Team, a partner to take Mindseed forward with us. - Human Resource Business Partner is a very broad role with exposure to each facet of the business and it is on each one to define how wide and deep she/he takes it. - The role will also be very hands-on, so we are looking for people willing to roll up their sleeves and get their hands dirty. - This means a Human Resource Business Partner has to consistently do things like: - Policy Implementation - Designing new policies to suit Operational Needs - Query resolution and ensuring quick TAT (Including Payroll related queries) - Ensuring Administrative Tasks and Paperwork are in order - Implementation of Centre level Team Management initiatives - Disciplinary Issues and actions - Performance Management - Engagement activities and events and other similar activities. - Creative solutions and ideas for developing talent Essentially all activities to support the Business team in achieving their goals by managing all people related activities. All of the above needs to be managed through our HR Software so someone who is comfortable with technology would be best suited. This role also requires meeting people at Centres so your love for Travel will be best utilised with us. If interested please share your CV - shiby@mindseed.in