370 Attrition Management Jobs - Page 6

Role: 1. Recruitment 2. Leave & Attendance Management 3. Employee Retention Activities 4. Training & Performance Management System Coordination 5. Employee Life Cycle Management 6. Employee Counselling on Day to Day grievances, performance issues Provident fund Health insurance Food allowance

Job Opening: HR Compliance Officer** Location: Sachin GIDC – Chemical Plant Position: HR Compliance Officer Gender Preference:** Male Candidates Only Contact:** +91 90816 99800 Salary:** 25,000 – 40,000 per month Qualification:** MBA / BBA Required Candidate profile Looking for a dynamic HR Compliance Officer to handle statutory compliance, labor laws, attendance, payroll coordination, audits, and overall HR documentation for a reputed chemical manufacturing unit

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate Job Location

We are looking for an exceptionally capable candidate to lead as BHR . The candidate will contribute at both hands-on and strategic levels to help the Site and program on employee matters, advocate Sutherland culture and values, and guide senior leaders on people matters by bringing creative and effective ideas & solutions Role & responsibilities Partner with business leaders and other support functions to maintain a highly motivated and engaged workforce. Analyze data trends and metrics to retain talent proactively and support informed business decisions. Partner in driving employee engagement programs through proactive and structured interventions Actively build a culture a learning by sharing of best practices, knowledge-sharing across programs sites. Partner with the central HR Team for all adherence and improvement of processes like on-boarding, back-ground verifications, payroll, leave & attendance regularizations, exits and in strategies around HR digitization, analytics, workplace design etc. Preferred candidate profile 8-12 years of relevant HR Experience in IT/ITES Sector Thorough and advanced understanding of HR practices and working across the employee life cycle Knowledge of local job market and the IT/ITES industry Ability to thrive in a fast paced and changing environment with multiple priorities a must Proficient in data analytics, process orientations & exception handling High integrity, strong sense of urgency, collaboration, and execution excellence Comfortable working in night shifts

We are looking for Talent Strategic Leadership HR Manager from Hospital Industry Background Role & responsibilities Handling Recruitment & Staffing Manpower planning in coordination with department HODs. Attendance & Leave Management Managing leave records as per hospital policies. Generating monthly attendance reports for payroll processing. Payroll & Statutory Compliance Coordinating with Accounts for timely payroll processing. Ensuring PF, ESI, gratuity, and other statutory compliance. Maintaining and submitting statutory records and returns as required by law. Performance Management Implementing and monitoring performance appraisal systems. Coordinating probation review and confirmation processes. Identifying training needs through appraisal outcomes. Employee Engagement & Welfare Addressing employee grievances promptly to maintain a healthy work environment. Organizing employee welfare activities, health talks, and engagement initiatives. Managing employee health records, vaccinations, and annual health check-ups. Training & Development Planning and conducting in-house and external training programs. Maintaining training records for NABH compliance. Coordinating BLS/ACLS training for clinical staff as required. Policy Implementation Framing and updating HR policies as per hospital management direction. Ensuring staff are aware of policies on conduct, leave, and attendance. Enforcing disciplinary procedures when necessary in compliance with labour laws. Exit Management Conducting exit interviews and processing clearances. Managing final settlement and documentation for relieving employees. Analyzing attrition trends and reporting to management. Over see HR Data Management Maintaining updated employee records digitally and physically. Generating HR MIS reports for management review. Compliance with NABH & Legal Requirements Ensuring HR practices align with NABH standards. Maintaining updated HR files for NABH audits and participating in assessments. Handling labour inspections and legal compliance requirements for hospital staff.

Position Title: Assistant Manager HR Generalist Department: Human Resources Location: Jubilee Hills, Hyderabad Reports to: HR Manager Job Type: Full-time About Y-Axis Y-Axis is India’s No.1 Overseas Careers & Immigration consultancy, with a national presence of 40+ company-owned offices and a workforce of 1100+ employees. Headquartered in Hyderabad, we also have offices in London, Melbourne, and Dubai. Our mission is to assist Indian professionals, students, and families in exploring overseas opportunities for working, studying, visiting, migrating, or investing abroad. As India’s largest and most successful visa and immigration consultancy, Y-Axis processes the highest number of applications with the best success rates. We help individuals achieve their global aspirations by offering expert guidance on immigration, work, study, and investment opportunities in countries like the USA, UK, Canada, Australia, Denmark, Singapore, Norway, and Hong Kong. Your Role: Assistant Manager – HR Generalist As an Assistant Manager – HR Generalist, you will play a vital role in supporting core HR functions across recruitment, employee relations, compliance, performance management, and operations. You will work closely with various teams and leadership to implement HR strategies and ensure smooth and compliant human resource practices that contribute to a positive workplace culture. Key Responsibilities Manage the full recruitment cycle including sourcing, interviewing, and onboarding. Drive employee engagement initiatives and maintain healthy employee relations. Assist in conducting performance reviews and facilitating goal-setting sessions. Maintain accurate employee records and prepare HR-related reports. Oversee HRIS management and ensure data integrity. Ensure compliance with employment laws and internal HR policies. Coordinate and support employee training and development initiatives. Liaise with Finance and vendors for payroll and benefits administration. Address grievances, support conflict resolution, and promote a positive work environment. Participate in the formulation, review, and execution of HR policies. Partner with departmental heads to address HR needs and support business objectives. What We’re Looking For Education: Bachelor's degree in human resources, Business Administration, or related field. Experience: Minimum of 5–8 years in an HR generalist role, preferably in managerial or supervisory capacity. Skills & Attributes Recruitment and Talent Acquisition Employee Engagement and Relations Performance Management HR Compliance and Statutory Laws Strong Communication and Conflict Resolution Organizational and Multitasking Abilities Proficient in HRIS and MS Office Discreet handling of confidential information Why Work for Y-Axis? Join India’s fastest-growing overseas career and immigration consultancy. Contribute to impactful HR initiatives that shape employee experience. Be part of a dynamic, people-driven organization that values innovation and integrity. Enjoy career growth and learning opportunities within a global network. Application Process Submit your resume and cover letter online. Alternatively, email your application to: Jeevagan@y-axis.com or call 9121230336 / 9160084000 . Shortlisted candidates will go through a multi-step interview process, including phone and in-person assessments. Join Y-Axis and build a workplace where people thrive! Apply Now! Y-Axis | Creating Global Indians | Creating Global Citizens

Inviting applications for the role of Lead/ Manager HRBP. Responsibilities: Drive Initiatives to Best Practices, performance management, employee engagement, talent management, rewards & Recognition & Culture Work with senior management to develop and implement HR plans and solutions to achieve strategic business initiatives and deliver results. Partner with business on organizational design, workforce planning, succession planning, and skills assessment. Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience Provide management coaching to build leadership capabilities to address and resolve employee issues Work with line managers and employees to address all types of employee relations issues ensuring a balance in representing all interests Implement/administer/interpret corporate policies/programs/procedures Plan and provide continuous improvement to all aspects of the client organization and leadership review process and the strategic objectives therein. This includes both annual and mid-year processes which focus on performance management and talent development. Provide ongoing support to the leadership team on human resources related matters, policies and procedures Provide compensation support including salary planning, approval of salary actions, creation of new job families, promotions and job re-leveling. Requirements: Minimum 8-10 years of experience in a HR business partner role in BPO industry. Prior experience at a Product based firm is good to have Prior Startup experience is desired Master's Degree/MBA in Human Resources Management or related field is preferred. Ability to influence and partner with different levels of the organization to achieve results Strong business and HR acumen, including problem solving and critical thinking Demonstrated ability to coach and develop operations managers and supervisors Self-starter and result oriented Benefits Apart from the unique opportunity of transforming the debt market, our benefits include: A dedicated budget of INR 75,000/year that you can use towards pursuing learning programs/certifications/attending conferences Best in industry healthcare for you and your family: Life insurance (10X your Fixed annual CTC) and Critical Illness cover (7X your Fixed annual CTC) Generous health insurance for you as well as your dependents, including parents or parents in-laws up to INR 800,000 for self and dependents Child care reimbursement of 15k per month per child for all working parents towards nanny/creche expenses. Food is on the house. So that you can focus on what matters the most. Best in class maternity & paternity benefits.

Role Overview: The ideal candidate would be responsible for instilling and managing processes under the Employee Relations function. He/she will be required to work closely with the Senior Management and Leadership Team to drive various initiatives that adds value to our cultural development and employee engagement and would be reporting to the Head of Employee Relations What You will do: Responsible for employee management life cycle from onboarding to exit. Design and oversee implementation for critical initiatives that can enhance the culture of the company and make it a first choice of employment for the Analytics industry. Track and report key metrics such as Head count, attrition, leaves and other HR metrics Revise organizational policies and procedures and oversee compliance. Conduct an associate survey and gauge employee satisfaction. Manage internal communication channels and facilitate communications and feedback loop within the company. Handle employee grievances and escalate potential cultural issues to the Employee Relations lead. Identify any process gaps, areas of improvement and bring forth to Head of Employee Relations with relevant suggestions for plugging the same. Suggest new initiatives and processes as relevant and with a benchmark to the industry. Oversee/organize internal events, company outings, and employee engagement in the organization . Ideally, you have: 8-12 years of experience in similar roles at start-ups or mid-size companies. MBA in Human Resource Management from a reputed institute is preferrable. Strong written and verbal communication skills and influencing capabilities. Experience in managing people and driving a team to deliver results. Independent thought leadership with a team-oriented approach. Why Explore a Career at Accordion: High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility. Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes. Entrepreneurial Environment : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities. Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve. Other benefits for full time employees: Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctors consultations, counsellors, etc Corporate Meal card options for ease of use and tax benefits. Team lunches, company sponsored team outings, and celebrations. Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests. Reward and recognition platform to celebrate professional and personal milestones. A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

Role & responsibilities Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarte. IF ANY1 INTERESTED PLEASE SHARE YOUR UPDATED RESUME TO MY MAIL ID: monika.g@strydeconsulting.com

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Role & responsibilities: Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policiesare adhered to in the Program. Work closely with Business on calibration process for performance management system Understand employee pulse, escalate to appropriate levels & ensure end to end resolution Investigate and close any conduct related violation and take necessary disciplinary action wherever required Monitor & govern Performance Coaching & Improvement process for bottom performers in the program Carry out career and capability development programs for identified group of Analyst-Process Manager pool Attrition management for the program/process Connect one-on-one with Analyst- Manager pool during the pulse check Govern leadership connects for the program Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program Coach employees for them to invest in their capability building Conduct sessions to educate employees on Performance Management System Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines Guide & sensitize managers with evaluation process Close appraisal calibration with Business Conduct exit interviews of Analyst-Process Manager within timelines Timely closure of Bottom Quartile Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders Create all necessary reports and dashboards required for each program/process area Drive Rewards & Recognitionin the program to recognize & reward contribution and achievement in order to motivate Technical and Functional Skills: Bachelors Degree withat least 5+ years of experience into HRBP role. Good exposure of performance appraisal, succession planning and stakeholder management. Experience required into employee engagement and connect activities. Good knowledge of excel and experience into preparing various trackers. Strong verbal, written, and interpersonal communication abilities. Strong analytical skills and experience using and presenting data to make decisions.

Job Title: HR Manager Company: 360 Realtors Location: Sector 43, Gurgaon Industry: Real Estate / Property Salary: Up to 6 LPA (based on experience) Employment Type: Full Time Working Days: 6 days/week Job Summary: 360 Realtors is seeking a dynamic and proactive HR Manager to lead our human resources operations and help build a strong people-first culture. This role is ideal for someone with prior HR experience in the real estate or related industries and who can independently manage end-to-end HR functions. Key Responsibilities: Manage the entire employee lifecycle recruitment, onboarding, performance management, payroll coordination, and exit formalities Develop and execute HR strategies aligned with the company’s vision and goals Work closely with department heads to fulfill manpower needs through effective recruitment (bulk and strategic hiring) Handle HR policies, employee engagement, grievance redressal, and conflict resolution Maintain and update employee records in compliance with company policies and labor laws Monitor attendance, leaves, and ensure timely payroll input coordination Drive initiatives for employee retention, culture building, and team development Lead the performance appraisal process and assist with goal setting and evaluations Conduct induction and orientation sessions for new joiners Stay updated with HR trends, best practices, and statutory compliances Required Skills: Strong knowledge of HR functions and employment laws Excellent communication, negotiation, and interpersonal skills Proven experience with recruitment, especially in the real estate or sales domain Proficiency in MS Office, HRMS tools (Zoho, Keka, etc. preferred) Problem-solving ability and detail-oriented approach Team management and stakeholder coordination Preferred Candidate Profile: Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field 3 to 6 years of HR experience (preferably in real estate, consulting, or sales-driven industry) Strong organizational and people management skills Candidates from Gurgaon or willing to relocate preferred Immediate joiners will be given priority

Role & responsibilities Need 2 Malayalam Team leader for Voice Process Need 2 Team Leaders Who had experience in CHAT & EMAIL - Process Need candidate 1 to 3 year's experience in Banking sector Team [ Sales Dept more Preferable] Location: Hebbal - Bangalore Need Immediate to 15 days (30 Days Negotiable) Candidates For more details contact - Charlie - 7330616341 (Do WhatsApp only Don't Call)

Job Smmary We are seeking an experienced and proactive HR Manager to lead the human resources function at our semiconductor manufacturing facility. The ideal candidate will be responsible for end-to-end HR operations, including policy formulation, recruitment, statutory compliance, payroll, employee lifecycle management, and engagement initiatives. Proficiency in Kannada is essential for effective communication with staff across levels. Role & responsibilities HR Policy & Compliance Formulate, review, and implement HR policies in line with organizational goals and industry best practices. Ensure full compliance with labor laws and statutory requirements (PF, ESI, PT, Shops & Establishment Act, etc.). Coordinate with consultants and government bodies for audits, inspections, and compliance updates. Recruitment & Onboarding Lead talent acquisition for technical and non-technical roles. Design and execute recruitment strategies to attract skilled candidates. Manage onboarding, documentation, and induction programs. Payroll & HR Operations Oversee accurate and timely payroll processing. Maintain employee records and handle HRMS-related tasks. Manage attendance, leave, and other time office activities. Employee Lifecycle Management Handle the complete employee lifecycle: onboarding, confirmation, appraisal cycles, transfers, exits, etc. Manage grievance redressal and conflict resolution effectively. Employee Engagement & Culture Building Plan and implement employee engagement programs, cultural events, welfare activities, and retention initiatives. Conduct regular communication and feedback sessions with employees. Communication & Language Skills Must be proficient in Kannada to effectively interact with local workforce and management. Strong written and verbal communication in English is also essential. Preferred candidate profile MBA/PGDM in HR or equivalent from a reputed institute. 58 years of relevant HR experience, preferably in a manufacturing or semiconductor environment. Strong understanding of Indian labor laws and statutory compliance. Hands-on experience with payroll software and HRMS platforms. People-oriented, approachable, and strong interpersonal skills. Proficiency in Kannada is mandatory. Preferred Attributes : Experience in handling blue-collar and white-collar workforce. Strong organizational and leadership abilities. Ability to work independently and in cross-functional teams.

Key Responsibilities Promote a customer-centric culture with awareness of internal policies and issue resolution Manage attrition by addressing controllable concerns with a transparent approach Support new joiners in adapting to the work environment and coordinate with supervisors for closure of concerns Track and review client KPIs and performance with internal teams regularly Monitor and improve team ranking metrics (ABCD model) through focused initiatives Analyze customer feedback (VOC/VOB), track escalations, and take corrective action Research market benchmarks and share analysis with internal and external stakeholders Drive continuous process improvement and reduce client escalations

Key Responsibilities Communicate comfortably in both English and Hindi Conduct daily pre-shift meetings and align team on expectations Maintain shrinkage and attrition control within acceptable limits Share daily APR with team and set clear expectations Track agent performance in real-time and provide effective feedback Escalate non-improvement cases by following HR policies Assist advisors with process-related issues as needed Share timely reports with relevant stakeholders Address groups effectively and confidently Identify agents areas of improvement, create action plans, and ensure follow-up Work in a 24x7 process with rotational week-offs and no fixed public holidays Take KRA calls or log in if required Conduct daily call listening to assess improvement areas Ensure team meets KPI targets such as Shift Adherence%, Attrition%, CSAT, and agent bucketization

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp Vinay 9910155221

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

Hiring, HR Business Partner (HRBP) with the following skills and experience. In this role, you will collaborate with business leaders to develop and execute HR strategies that align with the company's goals. You will act as a partner to teams and provide end-to-end HR support across various functions. Qualifications: - MBA degree in a related field or equivalent experience 6+ years of proven experience as Human Resources professional Primary Responsibilities: Act as a point of contact for employee queries, resolve conflicts, and provide guidance on HR policies, ensuring compliance with legal and company standards from onboarding to exit formalities Support in recruitment activities like conducting interviews, engaging with potential candidates. Manage and drive performance reviews, coaching, and feedback cycles across business functions to ensure a high-performance culture Conduct regular employee connect session to drive awareness on HR policies Provide timely feedback and improvement to HR policies Analyze HR metrics and data to provide insights and recommendations for improving HR processes and employee engagement Ability to analyze employee perception data and work on the related action plans and outcomes Ability to regularly monitor and update internal trackers Analyze internal organizational workflows and processes to identify process inefficiencies and areas for improvement Knowledge, Skills and Behaviours Strong interpersonal and communication skills. Experience with software or technology services and related technologies Ability to manage multiple priorities and work in a fast-paced environment Outstanding communication skills across multiple levels Ability to build strong relationships with business leaders and employees at all levels. Proficiency in HR software and MS Office Suite (Excel, PowerPoint). Able to work independently and as part of a team

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan.Candidates with End to End Recruitment experience - Domestic/International MarketThe individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. Candidates must come with min. 2+ years of HRO experience What are we looking for Provide key support to client employees across Hire to Retire. Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Build motivated team leads and SMEs to provide optimized service delivery Conduct regular skip meetings to understand pulse of the team Liaise with various departments / functions to resolve issues and fulfill employee expectations Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Qualification Any Graduation

Managing end-to-end recruitment & onboarding. Driving employee engagement &retention programs. Supporting performance appraisals & feedback cycles. Handling HR operations, policy compliance & documentation. Managing full employee lifecycle.

1. Handle Recruitment, selection, Induction, Joinings 2. Manage training & development 3. PMS 4. HR MIS Garment / Textile industry exp will be preffered Required Candidate profile MBA regular with min. 5 years exp in similar role.

Should be working as TL / AM / DM on papers for Global Insurance process (Prefer P&C) Min FTE should be 10 Excellent communication skills comfortable working with rotational (US) shifts