Head of Ops Change and Transformation

You will be part of the Trade & Working Capital Operations team, focusing on optimizing trading operations for clients through documentary trade and open account solutions. The team is currently undergoing a transformation of its operations, and your role will involve partnering with stakeholders to design, plan, and execute this agenda to enhance client service, risk management, and processing efficiency. - Establish and scale the Trade & Working Capital Operations F2B Automation & Transformation team. - Design and implement target operating model strategies for key operational processes. - Collaborate with global functional leads to drive front-to-back transformation efforts. - Own delivering global process changes with rigorous testing and adherence to standards. - Act as the senior contact and escalation point for the transformation portfolio. - Lead, motivate, and manage a team to implement innovative solutions. - Utilize the Centre of Excellence team for continuous improvement and problem-solving. - Promote a culture of innovation and change mindset, following design thinking principles. - Experience in operations management, focusing on processes, risk management, and compliance. - Ability to identify trends, develop new processes, and enhance operational efficiency. - Strong collaboration skills to align operations with objectives and SLAs. - Leadership experience in managing operational professionals to enhance delivery quality. - Proficiency in developing and managing KPIs for operational effectiveness. - Knowledge of regulatory requirements and internal policies related to customer experience. - Track record in creating a safe and supportive environment for colleagues. - Experience in managing attrition and implementing retention initiatives in collaboration with HR.,