AOA Manager

As an Assurance Manager at EY, your role will involve ensuring consistent, high-quality service delivery by taking end-to-end project ownership and achieving defined goals. You will play a crucial part in managing operational aspects of account management, resource management, metrics & reporting, performance management, and risk management. Additionally, you will have the opportunity to mentor and coach junior staff, fostering their development within the team. **Key Responsibilities:** - Monitor operational measures such as utilization, KPIs, and transition of hours - Develop strong relationships with onshore stakeholders and manage their service delivery expectations - Facilitate internal communication between teams and drive quality through proper protocols - Identify training needs and promote knowledge development for the AOA GDS teams - Implement succession planning, employee development, and manage attrition - Assist in the recruitment process for AOA resources - Ensure rewards and recognition for high-performing associates - Mentor team leaders and assistant managers, guiding their performance and talent development - Contribute to the culture of the broader EY GDS Gurgaon team - Collaborate with support functions to address operational challenges and adapt plans accordingly - Work with senior managers to identify business growth opportunities and strategize to expand the scope of the GDS AOA team **Skills and attributes for success:** - Excellent communication skills, including bi/multi-lingual abilities - Ability to coordinate multiple projects effectively - Demonstrated project management experience - Proactive, organized, and self-sufficient with strong prioritization skills - Analytical mindset to solve complex problems and deliver pragmatic solutions - Proficiency in data analysis from various sources - Resilient disposition to encourage discipline in team behaviors **Qualification Required:** - 9+ years of operational and project management experience - 6+ years of people management, coaching, and delegation experience **Additional Details of the Company:** EY Global Delivery Services (GDS) operates as a dynamic and truly global network across six locations worldwide. Collaborating with diverse EY teams, GDS plays a crucial role in delivering the EY growth strategy. You will have the opportunity to work on exciting projects with leading businesses globally, expanding your skills and insights throughout your career. EY focuses on continuous learning, transformative leadership, and a diverse and inclusive culture, empowering you to make a meaningful impact in your unique way. ,