370 Attrition Management Jobs - Page 3

Job Title: Sr. Executive/ Executive- HR Ops Job Summary: We have an exciting opportunity for a results-driven out of the box thinking HR Person. The HR Person needs to work with other members of the HR Department and employees to help and support the company on functional human resource objectives. This role will have a strong responsibility upon Employee Engagement & HR Operations and best practices within the organization. Responsibilities: • Take the entire responsibility for the entire joining (Documentation, Induction, ID generation) & Exit (Exit interviews, Exit form fill up and FNF) formalities. • Ensure that HR policies and processes are consistently administered both in the department and companywide. • Provide coaching and conflict resolution to managers and employees, and work with other members of the HR team to make recommendations for improvements. • Facilitate employee relations issues as needed. • Record and manage employee information such as, but not limited to, personal data, , compensation, benefits, tax data, pf, esic, attendance, performance evaluations and termination information. • Process unemployment claims and assist in appeals when needed. • Clearly present information and prepare reports for management. • Actively participate in policy and procedure development. • Perform a wide variety of tasks; the ability to change focus quickly as demands change is essential. • Conduct investigations in employee and customer situations, including but not limited to, harassment, discrimination, and violation of company policies. • Use tact when expressing ideas or opinions. • Assess situations and make optimal and speedy decisions. • Display enthusiasm and promote a friendly group working environment. • Assist other HR areas as needed. • Take an active role in understanding the business and employee issues company wide Experience: 3- 5 Years in HR Ops Qualification: Graduate /MBA in HR Compensation: As per industry standard Shift- Rotational

Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore We are hiring experienced Team Leaders for a domestic voice process (e-commerce) with a multinational BPO in Bangalore . This is a great opportunity for professionals passionate about operations, people management, and customer satisfaction. Job Title: Team Lead Customer Support (Inbound Voice) Location: Bangalore Industry: BPO – E-commerce Voice Process Employment Type: Full-Time | Work from Office Key Responsibilities: Lead and manage a team of customer service representatives handling inbound calls Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets Handle escalations and resolve customer issues effectively Monitor shrinkage, attrition, roster adherence, and daily reporting Drive continuous improvements in team performance through coaching and feedback Collaborate with cross-functional departments for seamless workflow Conduct regular team huddles, reviews, and performance tracking Eligibility Criteria: Graduate in any stream (mandatory) Minimum 4 years of overall BPO experience At least 1 year of on-paper team leading/people management experience in BPO operations Excellent communication in English and Hindi Strong leadership and analytical skills Should be comfortable with 24/7 rotational shifts (Day shifts for females) Immediate joiners preferred Salary & Benefits: Salary: Up to 5.5 LPA (based on current package and experience) 6 days working, rotational week offs No cab facility provided How to Apply: Interested candidates can share their updated resume on WhatsApp at 9696714723 (Homa) . If the call goes unanswered, kindly drop a message mentioning the role. Stay Updated: Follow our WhatsApp hiring channel for future openings: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #Hiring #TeamLeader #BangaloreJobs #VoiceProcess #EcommerceSupport #DomesticBPO #OperationsLeadership #TeamHandling #CustomerServiceJobs #ImmediateJoiners #CareerOpportunity #ShiningStarsITPL #ApplyNow

Roles and Responsibilities The role as an Business HR will be far from one-dimensional. Incumbent shall undertake a wide range of HR tasks, like Talent Acquisition, Talent Development, Stakeholder Management, Employee Engagement & HR Service Delivery.Act as a single point of contact for employee queries on HR-related topics. Planning and execution of end to end Talent acquisition activities of Front Line Sales and First Level Leadership roles Ensure that optimal hiring source mix is achieved Conducting employee on boarding and help plan training & development Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise Promote HR programs to create an efficient and conflict-free workplace Assist in development and implementation of human resource policies Undertake tasks around performance management Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates Organize quarterly and annual employee performance reviews Maintain employee files and records in electronic and paper form Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities Desired Candidate Profile MBA in Human Resources Management or relevant field 4-6 years of proven experience as an HR Generalist from Life Insurance, General Insurance, Health Insurance, BFSI, FMCG, Telecom or Pharma companies Understanding of general human resources policies and procedures Good knowledge of employment/labor laws would be an added advantage Outstanding knowledge of MS Office; HRIS systems (e.g. SAP) will be a plus Excellent communication and people skills Aptitude in problem-solving Desire to work as a team with a results driven approach Role: HR Business Advisory - Other Industry Type: Insurance Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Business Advisory Education PG: MBA/PGDM in HR/Industrial Relations

Position: Assistant Manager / Dy. Manager - IMS Required IMS (Asst. Manager - Dy. Manager) Experience: 8 - 10 years in Business Excellence and Integrated Management Systems. Job Description : As a BPO Assistant Manager - Inbound Process, you will oversee the day-to-day operations of the inbound customer service team. Your mission is to ensure exceptional service quality, efficient process management, and lead your team to meet and exceed performance metrics. Post BPO Assistant Manager - Inbound Process Job Responsibilities Manage and lead the inbound process team. Ensure adherence to service quality standards. Monitor and analyze performance metrics. Develop strategies for process improvement. Coordinate with other departments to streamline operations. Handle escalated customer service issues and find resolutions. Prepare and present detailed reports on team performance. Qualifications Bachelor's degree in Business Administration or related field. 3-5 years of experience in BPO operations. Proven leadership and team management skills. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work in a fast-paced, dynamic environment. Skills Team Leadership Process Improvement Performance Metrics Analysis Customer Service Conflict Resolution Microsoft Office Suite CRM Software please share the relevant resumes to :- Mail ID: ramya.ramya1@teleperformancedibs.com Best regards Ramya V

Job Description: We are seeking a mature, disciplined, and empathetic Senior HR Manager with 15+ years of experience in handling end-to-end HR responsibilities, especially in maintaining organizational discipline, enforcing office decorum, and leading employee engagement activities. The ideal candidate should possess a strong presence, excellent interpersonal and conflict-resolution skills, and a deep understanding of how to build a productive, respectful, and positive work culture. Key Responsibilities: Maintain decorum and floor discipline across all departments (office, support staff, etc.) Monitor employee conduct and handle violations with fairness and authority. Establish, communicate, and enforce disciplinary policies, grievance redressal systems, and conflict resolution protocols. Create and execute employee engagement to promote motivation, collaboration, and retention. Ensure employee concerns are acknowledged and addressed. Promote a respectful, inclusive, and performance-oriented culture at all levels. Guide, manage and mentor the existing HR team in daily operations, compliance, and performance management. Collaborate with department heads to ensure HR policies align with business goals. Ensure adherence to labor laws, safety regulations, and HR best practices. Oversee documentation for policies, disciplinary actions, onboarding, and exit procedures. Review and update HR policies as needed. Qualifications and Skills: Masters degree in Human Resource Management, Business Administration, or related field. Minimum 12 years of progressive HR experience, with at least 5 years in a senior leadership or HR head role. Proven experience in managing large teams and floor-level discipline in a manufacturing, industrial, or corporate setup. Excellent interpersonal, communication, and leadership skills. Strong understanding of employment law, grievance handling, and organizational behavior. High level of maturity, empathy, and authority. Ability to balance firmness with people-first approaches. Why join us? Be a key pillar in shaping the work culture and discipline of a growing furniture brand. Work with a committed leadership team that values professionalism, respect, and employee wellbeing. Opportunity to implement meaningful people strategies in a dynamic and fast-paced environment.

We are looking for a dynamic and strategic Senior Manager HR Business Partner (HRBP) to support a span of approximately 200+ employees, primarily comprising technology teams IN Hyd and US team. The ideal candidate will be responsible for driving strategic people initiatives, ensuring high-impact HR delivery, and acting as a trusted advisor to business leaders. Key Responsibilities: Serve as the primary HR partner for a diverse workforce across India and U.S. teams. Drive employee retention strategies, identifying risk areas and proactively addressing engagement and attrition issues. Lead and implement succession planning frameworks across functions. Manage and improve the performance appraisal process, ensuring fairness, alignment with business goals, and leadership buy-in. Provide strategic HR support to business leaders, aligning talent priorities with organizational objectives. Analyze people data and trends to inform decisions, diagnose issues, and drive solutions. Partner with CoEs (e.g., Talent Acquisition, L&D, Compensation) to deliver best-in-class people practices. Support change management initiatives and lead workforce planning discussions. Be an advocate of company culture and values, acting as a role model for leadership behavior.

Position Type: Permanent Qualification: Any Graduate, MBA in HR (Preferred) Experience: 8- 12 years Preferred Candidates: From B2B E-commerce Industry, NBFC, Construction, Engineering Role: Individual Contributor L&T SuFin is a B2B Ecommerce Platform which will leverage L&Ts deep knowledge and capabilities in Procurement (through its huge volume of annual procurement) and Logistics, Financing, and IT solutions.This platform is essentially a digital marketplace for SME buyers and sellers (mainly focused on construction and industrial products & services) to connect in an efficient manner, thereby enabling sellers to expand their sales reach, and for buyers to find required products and services at optimal cost and quality. Key Responsibilities: Responsible for the End to End Recruitment process of the candidates till their joining. Required extensive working experience for Contractual and Lateral Hiring. Good Stakeholder management as well as Vendor (Recruitment Agencies) management. Providing relevant and quality candidates within the stipulated time frame. Employee engagement activities aim to foster a positive and productive work environment. Need good exposure in employee grievance redressal. Maintaining employee database and must have knowledge in attrition analysis. Key Competencies: Communicate persuasively in English , Hindi and respective native language. Stable Career record

Associate Manager HRBP (South) Chennai | Full-Time | Work From Office People. Purpose. Performance. You run the vibe. Who We Are At Shaadi.com, were more than just a platform — we’re a people-powered movement creating real connections and lifelong stories . Behind the scenes, it’s our teams that bring the magic to life. We’re now looking for an HRBP who blends business thinking with big heart energy – someone who can shape culture, fuel performance, and make people feel truly seen. What You'll Do • Be the People Anchor – Own the full HR journey for Sales, CRM, and Service teams. From onboarding to offboarding, you’re the first call and the trusted voice. • Smooth Operator – Handle inductions, transfers, IJPs, grievances, exits – all with zero chaos and max empathy. • Performance Buff – Drive OKRs, PMS, and feedback systems that help teams *actually* grow. • Culture Crafter – Own festivals, fun, and engagement on platforms like Basecamp. Energy? You bring it. • Biz Partner in Crime – Work with team leads to align people goals with business wins. What You Bring • 5–9 years as an HRBP (Sales/CRM experience = extra sparkle ) • MBA in HR • Fluent in MS Office, OKRs, people data, and strong vibes • Based in Chennai, cool with being in-office full-time • Languages: - Tamil & English – Must - Hindi / Telugu / Malayalam / Kannada – Nice to have What You’ll Get • Real autonomy + growth • A fast-moving, heart-forward culture • Super collaborative team • A seat at the table (and the snacks counter ) • Work that makes you feel things Ready to Run the Vibe? Let’s go! Apply now or check out Shaadi.com to get the full story.

Hello Jobseekers!! Greetings From ShiningStars ITPL We are seeking highly motivated and experienced BPO Team Leaders to oversee and manage a team of customer service/sales representatives across both domestic or international processes. The ideal candidate will be a strong leader with a proven track record of driving performance, ensuring operational excellence, and fostering a positive team environment in a fast-paced BPO setting. Locations We're Hiring For: LUCKNOW, NOIDA and BENGALURU. Qualification and Experience: A graduate with experience in the BPO domain is a must. Lucknow : Overall 3 years of experience including 1 year as a Team Leader in BPO customer support. Noida : Minimum 2-3 years of experience in BPO customer support including 1 year as a Team Leader in international Blended process. Having more than 5 years of experience is not eligible. Bengaluru : Minimum 4 years of experience in sales including 1 year as a Team Leader on paper. Experience in eCommerce will have an added advantage. Immediate joiners preferred or who can join within 15 days after selection. Roles and Responsibilities Manage daily operations of the team, ensuring efficient call handling and meeting SLAs. Oversee shrinkage control measures to minimize attrition rates and optimize resource utilization. Handle escalations from clients and internal stakeholders, maintaining high levels of customer satisfaction. Develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall performance. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Desired Candidate Profile Strong leadership skills with ability to manage a team effectively. Excellent communication skills for effective client interaction and conflict resolution. Proficiency in SLA management, shrinkage control, attrition management, and international or domestic operations. CTC: Lucknow - Up to 4 LPA Noida and Bengaluru - Max. 7 LPA Feel free to connect over call or share your updated resume on WhatsApp @ 9569433682 - Indrajeet Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh

Role & responsibilities :- Manpower Management, Employee EngagementGrievance HandlingAttrition ManagementEmployee RelationsPerformance AppraisalHR Policy FormulationHR PoliciesEmployee RetentionEmployee GrievancesGrievance ManagementAttrition Control Preferred candidate profile :- Hotels & RestaurantsRetailCourier / Logistics - Logistics TechCourier / Logistics - Other

We are looking for a dynamic and detail-oriented HR Executive to join our team at BigBasket. The ideal candidate will assist with day-to-day HR operations, recruitment coordination, employee engagement, and administrative support. This is an excellent opportunity for a motivated individual to grow within a fast-paced, technology-driven retail organization. Key Responsibilities: Assist in end-to-end recruitment for frontline, delivery, and support staff Coordinate with internal departments and vendors for interview scheduling and follow-ups Handle onboarding, documentation, and joining formalities of new employees Maintain and update employee records, attendance, and database systems Assist in payroll coordination, leave management and OT. Address basic employee queries and ensure timely resolution/escalation Support in planning and executing employee engagement activities Ensure compliance with HR policies, labor laws, and internal processes Prepare reports related to HR metrics, attrition, and recruitment status Key Requirements: Bachelors Degree in Human Resource Management, Business Administration, or related field 1–3 years of experience in HR operations, preferably in logistics, FMCG, or retail Strong communication, interpersonal, and coordination skills Ability to work in a fast-paced and target-driven environment Knowledge of labor laws and HR best practices is a plus

Experience-Overall 1 to 2 years of experience(Only BPO Candidates apply). Responsibilities: 1. Recruitment and Staffing: 2. Employee Relations: 3. Performance Management 4. Compensation and Benefits 5. HR Policies and Procedures Providing counseling services to employees, participating in recruitment and dismissal processes, and performing employee background checks. Package 4 to 5LPA Location- Jaipur Role & responsibilities

About the Role You will be responsible for solving organizational challenges through people related solutions. You will create people agenda that will enable business to realize their ambitions. You will work side by side with business, completely hands on, to get things done on a variety of people- related areas Key Responsibilities: 1. Facilitate the Organization in transitioning from Talent Retention to Talent Management, linking the culture of the Organization to Business needs. 2. Ability to manage the AOP & do manpower planning for the business 3. Lead the performance management cycle (PMS) right from KRA setting, performance and leadership competency review, normalization and increment and promotion cycle. 4. Build relationships with senior business leaders to offer thought leadership on organizational and people related strategy and execution 5. Consult with leaders to create a comprehensive people plan to influence lasting change in the business 6. Work with a cross-functional SME teams to create useful propositions for your business in the following areas: talent acquisition, career planning, performance management, coaching, data analysis, employee connect, learning & development, recognition programs and rewards 7. Use and request data strategically - identify and surface trends in both qualitative and quantitative data to help improve organizational health and take informed decisions regarding succession planning and career growth 8. Devise deep connects and understanding of people in the business to maintain a healthy pool of talent and succession for all critical roles. Experience & Skills Strong HR experience across talent management, employee engagement & retention Ability to work in constraints Should be comfortable with ambiguity; should display a knack for problem-solving Should be an excellent communicator, with the ability to build relationships with senior leaders and a complex set of stakeholders to drive organizational change Educational Level Must have: MBA/PGDBM in HRM

Position: HRBP Executive Location: Ahmedabad Experience: 25 years Department: Human Resources Employment Type: Full-time About Hi-Tech Digital Solutions: Hi-Tech Digital Solutions is a leading global provider of engineering, business process, and digital transformation services. Headquartered in India, we serve clients across various industries including manufacturing, retail, healthcare, and more. With a focus on innovation, operational excellence, and customer-centricity, Hi-Tech empowers businesses to achieve agility and efficiency through tailored digital solutions. Our vibrant work culture, people-first philosophy, and continuous learning environment make us a preferred employer in the digital transformation space. Job Summary: We are looking for a dynamic HR Business Partner (Executive level) to join our team in Ahmedabad. The ideal candidate should have hands-on experience in employee engagement, grievance handling, and people connect initiatives. This role is pivotal in ensuring a healthy and collaborative workplace by closely partnering with employees and business teams. Key Responsibilities: Act as the first point of contact for employees for all people-related queries and concerns Conduct regular employee connect sessions, skip-level meetings, and feedback discussions Identify early signs of disengagement and proactively address them Handle employee grievances with empathy, confidentiality, and compliance to internal policies Support implementation of HR programs including onboarding, engagement, and retention initiatives Partner with business managers to drive a people-first culture Maintain documentation of employee interactions and actions taken Assist in exit interviews and support smooth offboarding processes Generate reports and insights related to employee feedback and engagement Desired Candidate Profile: Bachelor's or Master’s degree in HR or related field 2–5 years of experience as an HRBP or in a generalist HR role Strong communication and interpersonal skills Prior experience in grievance handling and employee engagement activities High emotional intelligence and ability to deal with sensitive matters professionally Familiarity with HRMS tools and reporting

Job Description - Assistant Manager HR Operations We are looking for a highly organized and proactive Assistant Manager HR Operations to support the HR needs of our Sales Department across PAN India. This role demands in-depth understanding of payroll, incentive structures, and HR processes tailored to sales teams. The ideal candidate will have at least 2 years of HR operations experience and a strong grip on tools like Spine HRMS, SAP SuccessFactors, and advanced Excel. Key Responsibilities: • Manage end-to-end payroll processing for the Sales workforce across multiple regions in India, ensuring accuracy and compliance. • Handle compensation and benefits administration, with a focus on sales-specific structures including variable pay, commissions, and performance incentives. • Use HRMS platforms (Spine, SAP SuccessFactors, etc.) for attendance, leave management, employee data updates, and workflow tracking. • Accurately calculate and process monthly salaries, incentives, and sales performance bonuses. • Maintain real-time attendance tracking in coordination with the field team and sales managers. • Drive employee engagement initiatives specifically designed for sales teams, including recognition programs and morale-boosting activities. • Manage the exit process for outgoing employees – handling full & final settlements, exit interviews, clearance, and documentation. • Collaborate with Finance and Sales Leadership for real-time data sharing and reporting. • Prepare and maintain detailed Excel-based reports and dashboards for payroll, incentive payout tracking, headcount, and attrition. Required Skills: • Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field. • Minimum 2 years of experience in HR operations, specifically working with sales teams or field staff. • Strong understanding of PAN India payroll processes and statutory compliance (PF, ESIC, TDS, etc.). • Proficient in HRMS systems like Spine, SAP SuccessFactors, or equivalent platforms. • Strong command over MS Excel – must be skilled in Pivot Tables, VLOOKUP, IF formulas, and data reporting. • Excellent organizational and communication skills to coordinate across departments and locations. • High level of accuracy, confidentiality, and attention to detail. Preferred Skills: • Prior experience in managing HR operations for large-scale sales or field force teams. • Ability to handle high-volume, fast-paced environments with quick turnaround requirements. • Experience in designing or managing sales incentive programs

We are hiring for TOP MNC for International Non-Voice Chat Support (Retail background) Location - Gurugram. Shift- 24/7 Please Note- Need to be flexible work from office all 5 Days. Experience of experience and salary: 6- 9 Years, Sr Analyst (Team Lead)- 6LPA- 8.50LPA , must have 1+ years of experience in retail background with people management. 8- 12 Years, Ops Specialist (Assistant Manager)- 9LPA - 12LPA, must have 2+ years of experience in retail background with people management. 11- 15 Years , Associate Manager - 14- 18LPA, must have 3+ years of experience in retail background with people management. Notice Period - Immediate - 15 Days max. Qualification- Graduate and postgraduate Skills Required 1- 6 years - 15 years of experience in International Non-Voice chat support (Retail background) 2- Excellent communication skills. 3- Must have strong people management skills. 4- CSAT, Attrition Management, Shrinkage Management, Stakeholder & Client Management Interested candidates please share resume on below details Share CV on: Amzad@inspirationmanpower.co.in Call to: Amzad Ali - 9900024952

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Role and responsibilities: • Work closely with the Program Leader to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program • Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts • Monitor PIP for bottom performers in the Program • Attrition management for the Program/process • Target to reduce Grievance Level up to ZERO percent. • Plan & organize fun on floor events • Organize MTMs and conduct pulse meetings • Oversee the 90-Day On-boarding program. • Ensure that the employees in the Program attend KM trainings programs • Conduct sessions to explain the concept of Performance Appraisals in the Organization. • Help new managers with evaluating their subordinates. • Conduct exit interviews within timelines • Timely closure of PIP cases. • Close BG cases in the Program where Insufficiency/discrepancy has been identifies • Tracker Updation and Reporting • Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the stakeholders • Create all necessary reports and dashboards required for each program/process area • Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate. Technical and Functional Skills: • The ideal candidate will have at least 8+ years of experience into HRBP role. • Good exposure of performance appraisal, succession planning and stakeholder management. • Experience required into employee engagement and connect activities. • Good knowledge of excel and experience into preparing various trackers. • Strong verbal, written, and interpersonal communication abilities. • Strong analytical skills and experience using and presenting data to make decisions.

Zonal HR Support ( HRBP) Key Responsibilities: Monthly Town Hall /Open House Sessions Objective: Enhance employee engagement, provide corporate updates, and gather feedback. Frequency: Conduct a minimum of 8 sessions per month at sites with 50+ headcount and critical locations. Key Deliverables: Explain employee benefits, corporate updates, employee welfare programs, and social benefits. Address employee queries related to salary, PF, ESIC, mediclaim, etc. Conduct employee engagement activities, including Reward and Recognition (R&R) programs where feasible. Identify high-potential employees for succession planning during interactions. Detect early signs of attrition, especially among potential HiPo employees, and take preventive measures. Documentation: Prepare detailed session reports, including attendance, feedback, concerns raised, and action items. Maintain a standard template for communication to stakeholders. Keep records of identified HiPo employees and attrition risk cases for follow-up. Communication of the Escalation Matrix Objective: Ensure employees are aware of the escalation process for timely resolution of their concerns. Key Steps: Clearly define escalation levels, including contact points and response timelines. Share the escalation matrix during town hall / open house sessions, onboarding programs, and via email/internal communication channels. Display the escalation matrix at prominent locations within each site for easy accessibility. Payroll Processing: Objective: Ensure payroll is processed without any error. Ensure all necessary mappings are completed correctly before payroll processing. Ensure all inputs and drafts are shared on time. Process Full and Final Settlements (FNF) and gratuity payments on time. Employee salary grievances need to be addressed within the timeline. 4. Fortnightly Collaboration Calls with Ops team: Objective : Foster effective communication and resolve issues promptly. Participants: Assignment Managers, Operations Officers, and Operations Managers. Frequency: Conduct bi-weekly calls with site stakeholders. Agenda: - Discuss site-level challenges, employee concerns, and operational bottlenecks. - Share updates on HR initiatives, compliance requirements, and ongoing projects. - Create and track action plans for unresolved issues. Documentation: - Maintain a record of discussions, issues highlighted, and resolution timelines. - Share minutes of the meeting (MoM) with all relevant stakeholders. 5. Monthly Meetings with New Employees (Guiding and Supporting New Employees (Direct and Indirect)) Organize casual monthly meetings for all new hires to share their experiences, challenges, and successes. This will encourage open communication and help us to get timely feedback. This involves providing comprehensive support to new employees, both direct and indirect, to help them transition smoothly into their roles and the organization. It includes offering guidance throughout the onboarding process, ensuring that new hires are familiar with company policies, culture, and expectations. Additionally, it involves addressing any questions or concerns they may have, facilitating their integration into teams, and providing ongoing assistance to ensure they feel welcomed, supported, and equipped to succeed in their new roles. 6. Attrition Management (Direct and Indirect) Attrition management refers to the strategies and processes implemented to reduce employee turnover and retain talent, focusing on both direct and indirect staff. This involves identifying the underlying causes of attrition, such as job dissatisfaction, lack of career growth, or personal challenges, and addressing them proactively. For Indirect employees, attrition management includes providing career development opportunities, fostering a positive work culture, and responding to their needs. For direct staff, attrition management involves ensuring job security, creating clear communication channels, offering training opportunities, and implementing retention initiatives tailored to their specific concerns. Effective attrition management for both groups is essential for maintaining a stable workforce, improving employee satisfaction, and minimizing the costs associated with recruitment and training new employees. 7. Compliance Management Ensure all compliance requirements are met for your assigned cluster, including maintaining up-to-date licenses and certifications. Ensure the audit scores 100%, address any discrepancies or areas of improvement. Track and report compliance status regularly, ensuring timely resolution of any non-compliance issues. Collaborate with relevant teams to ensure adherence to local, regional, and industry-specific regulations

Strong experience in attrition management, employee Retention and engagement. Drive core HR programs such as PMP and compensation planning. Handle employee counseling grievances Generate data and Prepare Report decks for various HR MIS. Demographics report, Attrition, Communication transfers etc. Handle the activities on the floor. Ensure correct participation fair selection, counseling and championing the philosophy. Contact Person: Divya R Email ID: rdivya@gojobs.biz

Minimum 1 to 3 years of experience as a Team Leader in a BPO, preferably handling outbound personal loan or financial product sales . Strong leadership, communication, and interpersonal skills. Experience in managing performance metrics and reporting. Target-driven with a customer-centric approach. Proficiency in MS Excel, CRM tools, and call center software. Please Connect with Deepak : 9820299802 Shafiq : 90216 41531

The Assistant Manager in this role is responsible for leading a team in an international voice process, ensuring smooth operations, maintaining customer satisfaction, and driving performance improvements. As an Assistant Manager, your key responsibilities will include managing and mentoring Team Leads to ensure smooth operations, overseeing customer interactions for high-quality service delivery, monitoring KPIs and SLAs for performance management, addressing complex customer issues for timely resolution, conducting coaching sessions for team performance enhancement, working closely with international clients for maintaining service standards, and identifying areas for process improvement and implementing best practices. To excel in this role, you must possess strong communication and leadership skills, be proficient in problem-solving and decision-making, have knowledge of CRM and Call Center tools, exhibit effective time management and multitasking abilities, and demonstrate cultural sensitivity and customer focus. As an Assistant Manager for International Voice Process in Bangalore, you will be part of the ITES/BPO/KPO industry. Your role will primarily focus on ITES/BPO/Customer Service and IT-Telecom and ISP functions. The required educational qualification for this position is a Bachelor's degree. This is a full-time, permanent employment opportunity. Key Skills required for this role include Attrition Management, Leadership & Team Management, Performance Management, and Stakeholder Management. The job code for this position is GO/JC/137/2025. If you are a proactive leader with excellent communication skills, adept at managing teams, and passionate about delivering exceptional customer service in an international voice process environment, we encourage you to apply for this Assistant Manager position.,

Oversee all aspects of human resources practices Manage the recruitment and selection process Develop and implement HR strategies Manage performance appraisal system Assess training needs to apply training programs Ensure legal compliance throughout Required Candidate profile Having 15 + years of experience in HR and recruitment and currently working as HR Manager In-depth knowledge of labor law and HR best practices Degree in Human Resources People oriented results driven

We have an urgent hiring for HRBP-Role (MALE CANDIDATES ONLY) for Noida Location. Roles and Responsibilities - Drive governance on critical human resource metrics such as retention, engagement . - Operate independently & ensure employee satisfact ion & development of the team be leading training, mentoring, HR initiatives and best Practices. - Directly interact with the customer and you should have phenomenal Stakeholder Management skills - Lead the way in implementing change initiatives related to culture, performance, recognition and policies - HR programs related to manpower planning & recruitment, Vendor mgmt., BGV & Onboarding, leave and attendance mgmt. employee engagement, performance management, training & development, rewards & recognition, Exit, Payroll and organizational effectiveness. - Support employees and managers while also balancing the needs of the business. - Responsible for preparing the HR/People dashboard for the region alongside the strategies Support the High Potential employee identification and development programs for the functional client groups. - Partner with business leadership in order to facilitate organization change. Shift timings - 1:00 PM-10:00PM Saturday & Sunday fixed off Should be comfortable with Night Shift For further queries connect @8448827261 (Call/Whatsapp)

Preferred candidate profile Team management experience preferred; familiarity with client-facing operations in media/BPO domain People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Risk & compliance awareness • Familiarity with client/traffic processes Coaching and performance monitoring • Internal compliance practices • Process-specific SOPs • Dashboard publishing and quality tools • Escalation matrix and audit formats • Lead a team of 1520 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholder.