Team Lead, Service Delivery

2 - 7 years

0 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

On a typical day, you'll

  • Ensure that your team is meeting their productivity and quality targets 
  • Resolve queries or concerns that the team might have 
  • Effectively lead a high-performing team 
  • Achieve high levels of customer delight 

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: 

  • Computer savvy 
  • High school graduate or equivalent 
  • Competency using MS Office applications 
  • 2 years of experience as a Team Lead in a

    BPO Voice Process

  • The passion and drive to make a difference 
  • Good understanding of

    CSAT, NHT, Shrinkage, ASTT.

  • Knowledge on

    Quality Hire, Attrition Rate, FCR, NPS

  • Hands-on Coaching, Escalation handling, Agent productivity.

ONLY OPEN FOR IMMEDIATE JOINERS!!!

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TTEC

Outsourcing and Offshoring Consulting

Austin Texas

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