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TTEC
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Team Lead, Service Delivery

Team Lead, Service Delivery

TTEC

2 - 7 years

0 Lacs

mohali

Posted:5 days ago| Platform:

Apply

Skills Required

nht shrinkage csat attrition management service delivery management sla management aht attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

On a typical day, you'll

Ensure that your team is meeting their productivity and quality targets
Resolve queries or concerns that the team might have
Effectively lead a high-performing team
Achieve high levels of customer delight

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following:

Computer savvy
High school graduate or equivalent
Competency using MS Office applications
2 years of experience as a Team Lead in a
BPO Voice Process
The passion and drive to make a difference
Good understanding of
CSAT, NHT, Shrinkage, ASTT.
Knowledge on
Quality Hire, Attrition Rate, FCR, NPS
Hands-on Coaching, Escalation handling, Agent productivity.

ONLY OPEN FOR IMMEDIATE JOINERS!!!

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Team Lead, Service Delivery