Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in sahibzada ajit singh nagar
>
TTEC
>
Team Lead, Service Delivery

Team Lead, Service Delivery

TTEC

2 years

0 Lacs

sahibzada ajit singh nagar punjab india

Posted:6 days ago| Platform:

Apply

Skills Required

service spark ignite certification leadership learning resolve connect drive coaching escalation technology video chat

Work Mode

On-site

Job Type

Full Time

Job Description

Description - External

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Recruiter working onsite in Mohali, you’ll be a part ofcreating and delivering amazing customer experiences while you also #experienceTTEC, an

Award-winning Employment Experience And Company Culture.

Our employees spoke. Our purpose, team, and company culture are amazing, andour Great Place to Work® certification in India says it all! 

What You'll Be Doing

You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face, and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer inbound chats and emails from customers. You'll help your team members every single day to meet their productivity targets, actively understanding customers' needs, and answering questions.

As a TTEC Customer Experience Champion, You'll Enjoy

Fun, talented, and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes…all the competitive pay and benefits you'd expect

On a typical day, you'll

Ensure that your team is meeting their productivity and quality targets
Resolve queries or concerns that the team might have
Effectively lead a high-performing team
Achieve high levels of customer delight

Why You? What You Bring:

Connections Are Everything Here At TTEC. That Means We Connect With Our Customers, Our Teammates, And Most Importantly With You.  And The Ability To Connect Yourself Is What You Bring To The Table… Along With The Following

Computer savvy
High school graduate or equivalent
Competency using MS Office applications
2 years of experience as a Team Lead in a BPO – Voice Process
The passion and drive to make a difference
Good understanding of CSAT, NHT, Shrinkage, ASTT.
Knowledge on Quality Hire, Attrition Rate, FCR, NPS
Hands-on Coaching, Escalation handling, Agent productivity.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helpedcompanies build engaged, pleased, profitable customer experiences powered by ourcombination of humanity and technology. On behalf of many of the world's leading iconicand hyper-growth brands, we talk, message, text, and video chat with millions of customersevery day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, disability, or status as a protected veteran.TTEC embraces and is committed to building a diverse and inclusive workforce thatrespects and empowers the cultures and perspectives within our global teams. We aim toreflect on the communities we serve by not only delivering amazing service and technology,but also humanity. We make it a point to make sure all our employees feel valued, belong,and comfortable being their authentic selves at work. As a global company, we knowdiversity is our strength because it enables us to view things from different vantage pointsand for you to bring value to the table in your own unique way.

Primary Location

India-Punjab-Mohali

More Jobs at TTEC

Chat Customer Service Representative - Rajkot Campus

Ahmedabad, Gujarat, India

Experience: Not specified

Salary: Not disclosed

Chat Customer Service Representative - Raigarh Campus

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Chat Customer Service Representative - Rajkot Campus

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Team leader (US Heathcare Background)

Mohali

3 - 7 yrs

INR 4 - 7 Lacs

Chat Customer Service Representative - Tirupati Campus

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

TTEC

Outsourcing and Offshoring Consulting

Austin Texas

Login to

Please Verify Your Phone or Email

Confirm Action

Team Lead, Service Delivery