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TTEC
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Team Lead, Service Delivery

Team Lead, Service Delivery

TTEC

2 - 7 years

4 - 9 Lacs

mohali

Posted:2 hours ago| Platform:

Apply

Skills Required

voice process usage spark manager technology bpo voice customer experience ms office csat

Work Mode

Work from Office

Job Type

Full Time

Job Description

What Youll be Doing

You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face, and you find it very rewarding. Youll use your get it done , high-energy, professional approach to answer inbound chats and emails from customers. Youll help your team members every single day to meet their productivity targets, actively understanding customers needs, and answering questions.

As a TTEC Customer Experience Champion, Youll Enjoy:

Fun, talented, and witty teammates

Knowledgeable, encouraging, and present leadership

Family-friendly environment

Free-spirited, theme-based employee events

Diverse and community-minded organization

Career growth and lots of learning opportunities for aspiring minds

And yes all the competitive pay and benefits youd expect

On a typical day, youll

Ensure that your team is meeting their productivity and quality targets

Resolve queries or concerns that the team might have

Effectively lead a high-performing team
Achieve high levels of customer delight

What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following:

Computer savvy

High school graduate or equivalent

Competency using MS Office applications

2 years of experience as a Team Lead in a BPO Voice Process

The passion and drive to make a difference
Good understanding of CSAT, NHT, Shrinkage, ASTT.
Knowledge on Quality Hire, Attrition Rate, FCR, NPS
Hands-on Coaching, Escalation handling, Agent productivity.

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Austin Texas

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Team Lead, Service Delivery