Hiring For Team Leader & Quality Analyst

Witbloom Training Placement

4 - 9 years

3 - 5 Lacs

pune maharashtra india

Posted:1 week ago| Platform: Foundit logo

Apply

Skills Required

bfsi voice process team handling shrinkage control attrition management aht nps csat 7 qc tools

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

Team Leader

Key Responsibilities

Supervise and lead a team of customer service agents handling BFSI voice processes
Monitor team performance to achieve KPIs like AHT, NPS, CSAT, shrinkage, and attrition
Conduct regular coaching, feedback sessions, and performance evaluations
Implement and utilize
7 QC tools
and
BQM (Business Quality Management)
for quality enhancement
Drive continuous process improvements and ensure SLA adherence
Prepare and share performance and compliance reports with senior management
Motivate team members and manage conflict resolution when necessary

Required Experience & Qualifications

Minimum 1 year of experience as a
Team Leader
in BFSI voice process
Total experience: 49 years in BPO/customer service domain
Strong understanding of metrics:
Shrinkage, Attrition, AHT, NPS, CSAT
Working knowledge of
7 QC Tools
and
BQM
implementation
Excellent communication and team management skills
Graduation in any stream (preferred)

More Jobs at Witbloom Training Placement

Hiring Email Support Executive

mumbai, maharashtra, india

1.0 - 6.0 yrs

INR 3 - 5 Lacs

hiring For Dynamics AX

bengaluru, karnataka, india

7.0 - 12.0 yrs

INR 3 - 5 Lacs

Hiring Apple Maps

hyderabad, telangana, india

4.0 - 9.0 yrs

INR 3 - 5 Lacs

hiring For Dynamics AX

hyderabad, telangana, india

7.0 - 12.0 yrs

INR 3 - 5 Lacs

AEM Developer - Backend

hyderabad, telangana, india

5.0 - 10.0 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.