Job Description

Description About Alvarez & Marsal- About Alvarez & Marsal Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems. With 11000+ employees worldwide across 80+ offices in 39 countries, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Recognized as one of the ‘Best Firms to Work For’ by Consulting Magazine since 2008 and ranked as a Top 3 Consulting Firm by Vault, A&M aims to be the leader in developing a great people proposition and using that as a differentiator to deliver value to the business. For details, please visit the company website: http://www.alvarezandmarsal.com About A&M Global Capability Center Private Limited- In 2023, A&M established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with A&M leadership across multiple business units and geographies to enable efficient service delivery to A&M clients. The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps A&M's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top-tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value. Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over 1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services. As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 380+ member team. What is Global Account Data Management Team? The Global Account Data Management team is part of CRM, Marketing Technologies & Analytics capability within the Marketing function of Global Enterprise Shared Services (GESS). GESS group at A&M provides critical business support to the firm and encompasses a range of functions including Information Technology, Marketing, Information Security, Insight Center & Knowledge Management, Corporate Real Estate, Human Resources, and Operations. GESS enables A&M’s client service delivery, go-to-market, risk management and growth goals as a strategic partner. Our global account data management initiative is to effectively meet the demands of A&M’s growth and dynamic environment. As a growing organization, it is necessary to maintain a comprehensive 360- degree single account view encompassing the entire account lifecycle across A&M. This team aims to address this growing need and manages as well as evolves A&M’s account and customer data capabilities. It establishes a single account view by means of new global account registry, account data cleansing, system integration, and automation of continuous account data enrichment. Considering the pace of targeted growth, we are keen to find people who are entrepreneurial, driven by a passion to drive significant growth (people who can think in multiples of growth rather than percentages), are comfortable with ambiguity, will roll up the sleeves and be hands on to get things done and can be independent requiring limited cover. We’re looking for CRM support specialists who will be responsible for account management using CRM software products and ERP tools. The role would entail owning, maintaining and ensuring data integrity of the Global account registry for Alvarez and Marsal. This is a new initiative where the candidate would help build out a new business unit team. The Global initiative will be driven from India. The Global Account registry team would provide support and administration for data issues to design and implement the process of account data management, cleanup and simplify business data accuracy and visibility, post which there will be regular maintenance and update driven by Indian team. How will you grow and be supported? At A&M, we know our people drive our growth, and we're focused on providing an employee experience that supports professional and personal development. We provide our team with a robust performance development process which encourages continuous learning and development that rewards you for your contributions. We have the best technical and formalized on-the-job training and offer endless opportunities for professionals to acquire new skills. We also prioritize your well-being and provide personal tools and resources to support you through your personal journey. Click to learn about our commitment to your well-being. Reports to: Manager, A&M GCC GCC Location: Delhi NCR Key responsibilities: As an associate in the Account management team, you would: Act as the key point of contact for the Global Account registry maintenance and updates to maintain the single-account-view for the entire organization Be a point of contact for any queries from key departments like Sales, Marketing, Finance etc. Own and maintain the client master data for Alvarez and Marsal, which would include:Set up of new client master data (Controlling the global client master)Identify any duplicate requests and recommend the right client accountComplete job requests for new account setup in Global Account registry on a daily basisUpgrade the client hierarchy to enable more effective and comprehensive approach to sales and client acquisition, enabling the teams to be more effective in their sales approach Run Scheduled account data maintenanceQuerying the global 3rd party databases for identifying the right legal entity / client that can be set up in the A&M Database, additionally recommending any new 3rd party client database so that the 'new client data' becomes more effective De duplication of master data leading to a more effective master databaseEvaluate multiple fields within CRM and compare with 3rd Party databases to standardize the A&M client master registry Organize and analyze data to generate insights for the team from multiple sources, ensuring accurate reporting and tracking of KPIs Work across time-zones with managing multiple stakeholder relationships Design and build reports and dashboards for account management and reporting Build knowledge building and process management training material, team onboarding materials, user manuals and process documents Create MIS dashboards and reporting using powerBI and other data visualization tools Qualifications/ Ideal Experience- Bachelor’s degree with 1-2 years of experience in finance, accounting or data analytics Prior experience in areas of CRM, ERP and Account management systems Understanding of Sales Booking/Pipeline/Quota data models for sales reporting will be an advantage Comfortable using Salesforce, Sharepoint, Power BI, MS Excel, Powerpoint Exposure to global market intelligence databases like Dun and Bradstreet, CapIQ, LexisNexis, Orbis, Pitchbook, Crunchbase, etc. Excellent verbal and written skills, with the ability to establish credibility and influence clients Ability to simultaneously work on several projects and effectively manage deadlines Detail-oriented and possess strong ownership towards quality High motivation to learn and grow Inclusive Diversity A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.