Assistant Manager Ops

Dear Job Professionals,

Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore

Assistant Manager – Operations

Job Title:

About the Company:

Role Overview:

Key Responsibilities:

• Lead and manage voice-based customer support teams
• Drive daily KPIs and SLAs including AHT, CSAT, FCR, and Quality
• Supervise TLs, QAs, and agents, ensuring floor compliance and operational effectiveness
• Monitor team performance, conduct appraisals, and create development plans
• Manage escalations, client interactions, and cross-functional coordination
• Optimize processes and implement performance improvement strategies
• Prepare and present operational reports to leadership and stakeholders
  

Eligibility Criteria:

• Minimum 5 years of total BPO experience, with

  at least 2 years in an AM role

• Must have handled

  voice-based e-commerce customer service processes

• Graduate or above in any discipline
  
• Excellent communication in

  both Hindi and English

  is mandatory
• Proven ability to lead, coach, and manage large teams
  
• Must be flexible with rotational shifts
  
• Only

  immediate joiners

  or those with less than

  15 days’ notice

  will be considered
• Candidates from

  e-commerce BPO background

  will be

  strongly preferred

Compensation & Benefits:

• Salary:

  Up to 8 LPA

  (based on last drawn CTC and experience; max 30% hike applicable)
• Additional:

  Quarterly performance bonus

  as per company policy
• Opportunity to grow within a globally recognized e-commerce process
  

How to Apply:

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