Senior QA officer - KYC, GCC

8 - 13 years

15 - 20 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About Us
At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
This role focuses on Quality Assurance (QA) for Correspondent Banking (CB) KYC operations. As a QA Officer, you will be responsible for ensuring that KYC activities are accurate, compliant, and aligned with regulatory and internal standards.
Quality Assurance plays a critical role in delivering high-quality outcomes by leading QA activities and working closely with cross-functional teams. This role is accountable for driving quality enhancements, identifying and mitigating risks, and ensuring full compliance with regulatory requirements and internal standards.
Role Type: Permanent
Role Location: Bangalore

What will your day look like
As a Quality Assurance Manager, you will ensure the accuracy, integrity, and compliance of Correspondent Banking (CB) KYC operations. You will apply strong AML and Correspondent Banking knowledge to lead QA activities, uplift quality, and drive continuous improvement across the team.
You will identify and implement process improvements, strengthen controls, and foster a culture of transparency and continuous learning. You will also support and mentor junior QA/QC team members to build capability and ensure consistent quality across all reviews.
In this role, you will manage escalated CB enquiries, deliver tasks within SLAs, and collaborate closely with the CB KYC team to enhance product quality and embed best practices. You will conduct root cause analysis, recommend corrective actions, and support the development and execution of test plans and QA methodologies.
You will ensure compliance with AML/CTF/PF and Sanctions policies, and meet all Governance, Risk, and Control requirements. You will support BGC with control testing and assist Internal and External Audit when required. Additionally, you will drive innovation, simplify processes, and manage reporting and escalations across the function.

What will you bring
To grow and be successful in this role, you will ideally bring the following:
  • Advanced AML/CTF and Correspondent Banking (CB) KYC expertise, including strong experience in financial crime, investigations, and compliance.
  • Strong analytical and problem-solving skills, with the ability to synthesise data from multiple sources and produce clear insights, reporting, and action plans.
  • Proven experience managing escalations and influencing diverse stakeholders, with strong communication skills and the ability to guide junior team members.
  • Operations Management experience (minimum 24 months preferred), with the ability to maintain BAU delivery in challenging situations and drive continuous improvement.
  • Experience in strategic thinking and business acumen, including planning, prioritisation, and understanding impacts of change across services.
  • Strong collaboration and relationship-building skills, with the ability to increase internal networking and support process/policy adherence across teams.

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ANZ

Banking

Melbourne Victoria

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