JOB CONTENT: Key Responsibilities: Responsible for managing the team: Assess the utilization of the team and take corrective measures if required Organize regular team meetings to review and assess progress and provide updates as required Identify training needs and ensure trainings are organized accordingly Conduct skip level meetings to gauge team morale and bridge gaps as required Handle grievances raised within the team Leave and workflow management for the team Manage Performance of the team Provide periodic performance feedback in one-on-one meetings Conduct Performance Appraisals PBP allocation for constant low performers Regularly interact with clients to build a good working relationship that fosters smooth operations Maintain the MOMs (Memorandum of the Meetings) for client meetings and communicate the same to management and clients Liaise with clients and team members for clarification in terms of process work and transitions Explore potential scope of business enhancement and create subsequent leads Review and verify reports created by AL/L before circulating them internally and externally Verify SOPs (Standard Operating Procedures), L1 and L3 for the process Responsible for ensuring adherence of the productivity, quality and timelines standards defined by the Service Level Agreements (SLAs) for the team Role to be considered as Individual contributor or People Manager basis business requirement. Key Skills and Requirements: Knowledge of the Title/Mortgage/Accounting industry Excellent verbal and written communication skills Strong interpersonal, negotiation, query management and relationship building skills Strong business acumen and analytical skills Ability to deal with ambiguity and high pace of working High customer orientation including prompt response to emails/ queries Excellent business partnering skills, ability to persuade and influence business leaders Proficiency in MS Office Flexible to work in night shifts
JOB CONTENT: Key Responsibilities: Design and develop an annual plan for the department and oversee the implementation and execution and make necessary changes and corrections if required Works with the vertical heads and determine strategy and develop plans to achieve overall business goals Build and maintain excellent working relationships and engagement with clients and ensure that client needs are identified through regular consultation and/or collaboration. Solves complex service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality Implements change or develop new processes as necessary to provide improvements in productivity, quality, or reduction in cost Responsible for managing the team: o Assess the utilization of the team and take corrective measures if required o Organize regular team meetings to review and assess progress and provide updates as required o Identify training needs and ensure trainings are organized accordingly o Conduct skip level meetings to gauge team morale and bridge gaps as required o Handle grievances raised within the team o Manage Performance of the team Provide periodic performance feedback in one-on-one meetings Conduct Performance Appraisals PBP allocation for constant low performers Manage rewards and recognition initiatives Manage change and the implementation of new programs and undertake Process Improvement initiatives Minimize schedule and technical risk by foreseeing and addressing obstacles proactively Explore potential scope of business enhancement and create subsequent leads Create and maintain financial budget for the team and manage P&L Interact with clients for major process related queries and provide regular reports on status and progress of work Responsible for ensuring adherence of the productivity, quality and timelines standards defined by the Service Level Agreements (SLAs) for the vertical Role to be considered as Individual contributor or People Manager basis business requirement. JOB SKILLS: Knowledge of the Title/Mortgage/Accounting industry Excellent verbal and written communication skills Strong interpersonal, negotiation, query management and relationship building skills Strong business acumen and analytical skills Ability to deal with ambiguity and high pace of working High customer orientation including prompt response to emails/ queries Excellent business partnering skills, ability to persuade and influence business leaders Basic Requirements: Qualification: Any Graduates Shift: Night shift Working mode: Work from office Job location: Bangalore (Kundanahalli,Brookefield)