Senior Manager Operations

JOB CONTENT:

Key Responsibilities:

Design and develop an annual plan for the department and oversee the implementation and

execution and make necessary changes and corrections if required

Works with the vertical heads and determine strategy and develop plans to achieve overall

business goals

Build and maintain excellent working relationships and engagement with clients and ensure that

client needs are identified through regular consultation and/or collaboration.

Solves complex service issues by proactively identifying and eliminating root cause barriers to

accuracy, productivity, and quality

Implements change or develop new processes as necessary to provide improvements in

productivity, quality, or reduction in cost

Responsible for managing the team:

o Assess the utilization of the team and take corrective measures if required

o Organize regular team meetings to review and assess progress and provide updates as

required

o Identify training needs and ensure trainings are organized accordingly

o Conduct skip level meetings to gauge team morale and bridge gaps as required

o Handle grievances raised within the team

o Manage Performance of the team

Provide periodic performance feedback in one-on-one meetings

Conduct Performance Appraisals

PBP allocation for constant low performers

Manage rewards and recognition initiatives

Manage change and the implementation of new programs and undertake Process Improvement

initiatives

Minimize schedule and technical risk by foreseeing and addressing obstacles proactively

Explore potential scope of business enhancement and create subsequent leads

Create and maintain financial budget for the team and manage P&L

Interact with clients for major process related queries and provide regular reports on status and

progress of work

Responsible for ensuring adherence of the productivity, quality and timelines standards defined

by the Service Level Agreements (SLAs) for the vertical

Role to be considered as Individual contributor or People Manager basis business requirement.

JOB SKILLS:

Knowledge of the Title/Mortgage/Accounting industry

Excellent verbal and written communication skills

Strong interpersonal, negotiation, query management and relationship building skills

Strong business acumen and analytical skills

Ability to deal with ambiguity and high pace of working

High customer orientation including prompt response to emails/ queries

Excellent business partnering skills, ability to persuade and influence business leaders

Basic Requirements:

• Qualification: Any Graduates
• Shift: Night shift
• Working mode: Work from office
• Job location: Bangalore (Kundanahalli,Brookefield)