Assistant Manager Ops

JOB CONTENT:

Key Responsibilities:

Responsible for managing the team:

• Assess the utilization of the team and take corrective measures if required
• Organize regular team meetings to review and assess progress and provide updates as
• required
• Identify training needs and ensure trainings are organized accordingly
• Conduct skip level meetings to gauge team morale and bridge gaps as required
• Handle grievances raised within the team
• Leave and workflow management for the team
• Manage Performance of the team
• Provide periodic performance feedback in one-on-one meetings
• Conduct Performance Appraisals
• PBP allocation for constant low performers
• Regularly interact with clients to build a good working relationship that fosters
• smooth operations
• Maintain the MOMs (Memorandum of the Meetings) for client meetings and
• communicate the same to management and clients
• Liaise with clients and team members for clarification in terms of process work and
• transitions
• Explore potential scope of business enhancement and create subsequent leads
• Review and verify reports created by AL/L before circulating them internally and
• externally
• Verify SOPs (Standard Operating Procedures), L1 and L3 for the process
• Responsible for ensuring adherence of the productivity, quality and timelines
• standards defined by the Service Level Agreements (SLAs) for the team
• Role to be considered as Individual contributor or People Manager basis business
• requirement.

Key Skills and Requirements:

Knowledge of the Title/Mortgage/Accounting industry

Excellent verbal and written communication skills

Strong interpersonal, negotiation, query management and relationship building skills

Strong business acumen and analytical skills

Ability to deal with ambiguity and high pace of working

High customer orientation including prompt response to emails/ queries

Excellent business partnering skills, ability to persuade and influence business

leaders

Proficiency in MS Office

Flexible to work in night shifts