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Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job Overview And Responsibilities
This role is responsible for providing resource planning and staffing dependability oversight across the Hubs and Network Operations Control (NOC), ensuring that all Resource Planning, Staffing modeling, and Employee Dependability, are in line with the company’s established standards. As the direct manager of cross-functional employees within the Business Office, this role is responsible for ensuring that internal processes run efficiently, accurately, and in alignment with company standards. The supervisor acts as both a leader and coach, providing direction, development, and performance oversight to team members. Success in this position requires strong organizational skills, an operational mindset, and a commitment to supporting business needs across multiple departments.
- Lead and manage the Business Office team responsible for Resource Planning, Staffing Modeling and Employee Dependability including analyses/reporting, & journal entry
- Oversees integrated business functions including labor resource planning and employee dependability, ensuring accuracy, compliance, and operational continuity.
- Acts as a central liaison between Business Office operations and cross-functional stakeholders to resolve issues and support business needs.
- Drive continuous improvement through process evaluation and implementation of best practices.
- Ensure compliance with company policies, procedures, and regulations across all business office functions.
- Management of direct reports/dotted line reports, comms, reviews, knowledge skills and abilities sharing/development, coaching, etc.
- Develop, implement, and maintain standardized process to ensure consistency and accuracy
- Analyze trends in staffing utilization, overtime, and shift coverage to identify optimization and process improvement opportunities.
- Maintain, enhance and otherwise support the models for the staffing forecast and ensure they continue to stay valuable and relevant
- Collaborate with stakeholders (both frontline and executive level) to identify processes strategies, or decisions that can be improved by leveraging analytic insight
- Monitor forecasting model performance metrics and identify operational and financial improvement opportunities
- Continuous improvement of the forecasting tools
- Demonstrates ability to adapt analytic approach to changes in the Station strategy or department goals
- Manage strategic projects by identifying and implementing process improvements
- Develop, implement, and maintain standardized process to ensure consistency and accuracy
- Collaborate with various leaders to ensure support meets the needs of the Hubs Business Office
- Management of direct reports/dotted line reports, comms, reviews, Knowledge Skills and Abilities Sharing/Development, coaching, etc.
- Build high-quality dashboards, tools and reports for the AO Business Office Leadership
- Oversee the analysis of large datasets to identify patterns, trends, and insights that can shape effective AO Business Office strategies and tactics.
- Streamline and automate existing processes and reports to enhance efficiency
- Document and organize data while ensuring proper storage and maintenance
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree in a quantitative field such as math, statistics, or operations research
- 4+ years of experience in an Analytics, Resource Planning, Forecasting Modeling, Staffing Dependability, or data science related area of study
- Proved ability to develop machine learning models
- Programming experience in a scripting language such as Python
- Proficient in Microsoft Office programs, specifically Excel, PowerPoint, PowerApps and PowerBi
- Proven track record to prioritize a range of responsibilities and adapt as business problems change
- Familiarity with writing complex queries and procedures using both traditional and modern technologies/languages (i.e. SQL, VBA, Python, Spark, etc.)
- Ability to learn what a business team does, then design a data/technology solution that connects business processes with quantifiable outcomes
- Automate existing manual reports and processes to improve operational throughput
- Build predictive models and analyze results for dissemination of insights to United leadership
- Strong verbal and written communication skills and the ability to work well with others
- Strong project management skills
- Strong organizational and time management skills
- Strong presence and the ability to lead multiple projects simultaneously with focus on results
- Provide leadership to the direct reports to ensure accomplishment of goals set by the management team
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree in a quantitative field such as math, statistics, data science/machine learning, operations research and/or MBA preferred
- Experience developing and deploying forecasting models using scripting programming languages such as R, SAS and Python
- Familiarity with the airline industry or resource planning
- Experience using traditional statistical and industrial engineering techniques (e.g. inference testing, statistical process control, economic order model and process flow analysis)
- Familiarity with resource planning and demand forecasting techniques
- Familiarity with resource planning and forecasting models
