Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager -Accounts Receivable
We are seeking an experienced Team Lead to oversee daily collection operations for lease rent and Fees, Expenses, Rent, and other charges within our commercial real estate portfolio. This role reports to the Assistant Manager and manages Team Leaders while working closely with Subject Matter Experts (SMEs) to ensure optimal collection & AR performance and SLA compliance
What this job involves:
Team Management & Leadership, ability to lead and mentor a team of 10-12 collection specialists and SMEs
Should have good understanding on updating live dashboards tracking DSO, collection efficiency, and aging buckets
Oversee dispute resolution and complex collection scenarios
Understand and should have hands on experience tiered approval workflows based on customer risk profiles
Monitor and drive the team to capture accurate MIS and report to management as required
Undertake monthly performance reviews and continuously strive to upskill the team from an industry, domain, and 'soft skills' perspective
Lead team to achieve monthly collection targets and oversee utilization of team, working across collection platforms
Ensure team proficiency in communication tools (Outlook) and reporting systems
Document daily operational challenges and system limitations, submit monthly enhancement requests to CI & Digital teams with business case justification, and coordinate implementation of approved system improvements
Maintain and update collection SOPs monthly based on process changes, ensure team adherence through weekly checklist reviews, and establish clear escalation criteria with defined handoff timelines between collection stages
Should have experience of conducting root cause analysis for collection issues occurring >3 times monthly, implement corrective actions within 5 business days, and track resolution effectiveness through reduced recurrence rates
Prepare and maintain audit-ready documentation for all collection activities, coordinate with auditors during quarterly reviews, respond to audit queries within 24 hours, and ensure zero collection-related audit findings
Conduct quality audits of collection activities and documentation
Conduct daily huddles and weekly team meetings to review performance metrics
Provide coaching, training, and performance feedback to team members
Manage workload distribution and resource allocation across the team
Handle escalations from team members and complex tenant issues
Track and report team performance metrics using established dashboards
Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans
Maintain 100% compliance with collection procedures through daily activity monitoring, weekly policy adherence audits, and immediate corrective action implementation for any regulatory or lease term violations
Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans
Sound like you?
Our successful Leaders
Engage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with solution-oriented approach
Driven to succeed and love achieving challenging goals
Bring a structured and organized approach to everything they do.
Communicate and collaborate to achieve success
Thrive under pressure and deal effectively with tight deadlines and high expectations
Keeps a client & process centric approach
Operational and accounting acumen
To apply you need to be:
Accounting Background (B. Com/M. Com/MBA Finance)
Prior experience of 6-8 years with minimum Team Handling experience of 3 Years
Ability to handle 10-12 team members
Strong accounting knowledge, people management, communications, and interpersonal skills, and a keen learner
Excellent working knowledge of MS Office tools, including Excel skills, e.g. Pivots, complex formulas, etc.
Excellent written and verbal communication skills and have ability to develop and manage stakeholder relationships (internal and external) remotely
Must be able to work under pressure and prioritize work assigned and work to adhere to tight deadlines
An approachable personality and adept at managing and developing capability of team and act with integrity
Knowledge of Real Estate Accounting and PMS (Property Management System) will be an added advantage
What we can do for you:
At JLL, our purpose is to shape the future of real estate for a better world.
We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
