Assistant Manager- Accounts Receivable

• Team Management & Leadership, ability to lead and mentor a team of 10-12 collection specialists and SMEs
• Should have good understanding on updating live dashboards tracking DSO, collection efficiency, and aging buckets
• Oversee dispute resolution and complex collection scenarios
• Understand and should have hands on experience tiered approval workflows based on customer risk profiles
• Monitor and drive the team to capture accurate MIS and report to management as required
• Undertake monthly performance reviews and continuously strive to upskill the team from an industry, domain, and soft skills perspective
• Lead team to achieve monthly collection targets and oversee utilization of team, working across collection platforms
• Ensure team proficiency in communication tools (Outlook) and reporting systems
• Document daily operational challenges and system limitations, submit monthly enhancement requests to CI & Digital teams with business case justification, and coordinate implementation of approved system improvements
• Maintain and update collection SOPs monthly based on process changes, ensure team adherence through weekly checklist reviews, and establish clear escalation criteria with defined handoff timelines between collection stages
• Should have experience of conducting root cause analysis for collection issues occurring >3 times monthly, implement corrective actions within 5 business days, and track resolution effectiveness through reduced recurrence rates
• Prepare and maintain audit-ready documentation for all collection activities, coordinate with auditors during quarterly reviews, respond to audit queries within 24 hours, and ensure zero collection-related audit findings
• Conduct quality audits of collection activities and documentation
• Conduct daily huddles and weekly team meetings to review performance metrics
• Provide coaching, training, and performance feedback to team members
• Manage workload distribution and resource allocation across the team
• Handle escalations from team members and complex tenant issues
• Track and report team performance metrics using established dashboards
• Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans
• Maintain 100% compliance with collection procedures through daily activity monitoring, weekly policy adherence audits, and immediate corrective action implementation for any regulatory or lease term violations
• Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans

Sound like you

• Our successful Leaders
• Engage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with solution-oriented approach
• Driven to succeed and love achieving challenging goals
• Bring a structured and organized approach to everything they do.
• Communicate and collaborate to achieve success
• Thrive under pressure and deal effectively with tight deadlines and high expectations
• Keeps a client & process centric approach
• Operational and accounting acumen

To apply you need to be:

• Accounting Background (B. Com/M. Com/MBA Finance)
• Prior experience of 6-8 years with minimum Team Handling experience of 3 Years
• Ability to handle 10-12 team members
• Strong accounting knowledge, people management, communications, and interpersonal skills, and a keen learner
• Excellent working knowledge of MS Office tools, including Excel skills, e.g. Pivots, complex formulas, etc.
• Excellent written and verbal communication skills and have ability to develop and manage stakeholder relationships (internal and external) remotely
• Must be able to work under pressure and prioritize work assigned and work to adhere to tight deadlines
• An approachable personality and adept at managing and developing capability of team and act with integrity
• Knowledge of Real Estate Accounting and PMS (Property Management System) will be an added advantage