Assistant Manager / Deputy Manager - Accounts Receivable

Role Purpose

The Deputy Manager Accounts Receivable is responsible for managing end-to-end receivables for the Facility vertical (BPMS), ensuring timely billing, collections, reconciliation, and effective control over outstanding dues. The role supports cash flow optimization, adherence to internal controls, and coordination with internal stakeholders, RWAs, and external agencies.

Key Responsibilities

Accounts Receivable Management

• Oversee end-to-end accounts receivable processes including invoicing, collections, adjustments, and reconciliations.
• Ensure timely and accurate generation of maintenance, facility, club, and other applicable invoices.
• Monitor ageing of receivables and take proactive steps to reduce overdue outstanding balances.
• Ensure correct accounting of receipts, credit notes, debit notes, and adjustments.

Collections & Dunning Process

• Implement and monitor the approved

  Dunning Process

  for recovery of outstanding dues.
• Coordinate with CRM, Operations, and Site teams to resolve billing disputes impacting collections.
• Track recovery performance across sites and submit periodic collection MIS to management.
• Support issuance of legal notices and coordination with legal counsel for chronic defaulters.

Reconciliation & Controls

• Perform regular reconciliation of customer ledgers, bank receipts, and billing systems.
• Ensure accuracy of customer balances and closure of open items on a timely basis.
• Maintain strong internal controls to prevent revenue leakage and accounting discrepancies.

Stakeholder Coordination

• Work closely with CRM, Operations, Billing, and IT teams for smooth AR operations.
• Coordinate with RWAs and customers for clarification on billing, dues, and reconciliation issues.
• Provide support during RWA handover processes related to receivables and financial closures.

Compliance & Audit Support

• Ensure compliance with company policies, accounting standards, and statutory requirements.
• Support internal and external audits by providing accurate data, schedules, and explanations.
• Maintain proper documentation for all AR-related transactions and approvals.

Reporting & MIS

• Prepare and present periodic MIS reports on collections, ageing, recovery trends, and variances.
• Highlight high-risk receivables and recommend corrective action plans.
• Support management in forecasting cash flows related to receivables.

Key Performance Indicators (Indicative)

• Collection efficiency and reduction in overdue receivables
• Ageing control (30/60/90+days outstanding)
• Accuracy and timeliness of billing
• Reconciliation closure timelines
• Compliance and audit observations

Skills & Competencies

• Strong understanding of Accounts Receivable and collection processes
• Knowledge of ERP / Billing systems (SAP, Oracle, or similar preferred)
• Strong analytical, reconciliation, and problem-solving skills
• Effective stakeholder management and communication skills
• High attention to detail with strong control orientation