Accounts Receivable Manager

Grade:

Location:

Shift:

Reporting To:

Experience:

No. of Positions:

Salary Range:

Work Mode:

• Mandatory:

  B.Com (Graduation compulsory)

• Good to Have:

  M.Com

• Certifications:

  Lean (Optional)

The Accounts Receivable Manager is responsible for delivering customer-advocated outcomes and operational excellence across all AR processes. This includes accurate cash application, timely billing, effective collections, credit management, and adherence to agreed SLAs and payment terms. The role also ensures correct receipt allocation, posting on account, and strong governance through reporting and SOP compliance.

• Allocate daily work to the team and manage deliverables in line with SLAs and SOW
• Perform and oversee cash application and allocation in customer accounts
• Raise customer billings in Oracle within agreed timelines
• Manage customer master data accurately
• Handle collections, credit management, dunning, and write-offs
• Process Journal Entries (JE) in GL / SL / Control accounts
• Prepare, maintain, and periodically update SOPs
• Prepare Monthly / Quarterly governance decks and management reports
• Ensure compliance with internal controls and audit requirements

Systems & Tools:

• Excellent proficiency in MS Office (especially Excel)
• Advanced Excel knowledge preferred (macros, complex formulas)
• Working knowledge of Excel macros and MS Access database creation
• Hands-on experience with Oracle (Finance / Accounts modules)

• Fluent in spoken and written English
• Ability to interact with customers professionally and courteously

• Demonstrates empathy when handling customer issues
• Ability to manage difficult customer conversations
• Works effectively under pressure
• Identifies customer cues and responds appropriately
• Communicates effectively with diverse internal and external stakeholders
• High energy, self-motivated, and accountable

• Strong analytical and problem-solving skills
• Observant to system issues, exceptions, and new situations

• Strong time management and prioritization skills
• Takes ownership of assigned responsibilities
• Consistently meets SLAs and deadlines
• High-quality written communication for stakeholder interactions

• 7–10 years of experience in

  Order to Cash (O2C)

  operations
• Strong understanding of AR lifecycle, controls, and reporting

• Willingness to work

  New Zealand shift

• Flexible with working hours
• Positive attitude with a strong customer and business focus

• 5 days work from office is mandatory