Skill: Shift Lead Relevant Experience: 5+ years Location: Pune Grade: BPO 3/4 Salary Package: 9 – 12 LPA Shift timings: 2.00 PM IST to 11 PM IST Qualification: Graduate Job Description: • Be the subject matter expert and the reference point for the Access Management team • Perform user access management by provisioning or de-provisioning user access • Representing the team in meetings as required • Knowledge of Access Review/Attestation Management • Folder access permissions • Privileged access controls • Closure of raised incidents • Handling queries related to password resets, login issues etc. • Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested. • Respond to general questions about access requests. • Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets. • Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP • Read and review the standard operating procedures and required training materials. • Create additional documentation, as needed to support the process. • Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management. • Direct unresolved issues to the next level of support personnel • Creating KPIs for BAU processes • Experience of Active Directory group management • Knowledge of ‘least privilege’ methodology with access permissions Requirement: • Candidate must be graduate in any stream • 5+ years in Access Management area. • Proficiency in English; Good communication skills both written and spoken. • Flexibility in working in a 24/7 shift model
Role Name: Queue Manager Location: Indore Shift: Flexible Grade: BPO 3/4 Salary: up to 9 - 11 LPA Role : Queue Manager Skill Set requirement: • Overall Experience 4-8 years or 1-2 yrs of Experience in Tech Support Projects. • Ability to manage and optimize the flow of cases between teams and regions for maximum efficiency. • Skill in monitoring support dashboards and key performance indicators to identify cases requiring attention or intervention. • Proven ability to effectively reassign cases and coordinate workload distribution, especially for team absences. • Ability to manage and prioritize a high volume of cases and ensure timely and appropriate routing. • Ability to quickly identify bottlenecks or issues in case flow and make effective decisions for resolution. • Clear and concise communication skills for coordinating with different teams and regions. • Flexible in shift Good to Have Skill: Google Workspace Administrator certification or cloud digital leader certification **Graduation is compulsory** **PAN and DOB is required in creating Employee Profile**