Shift Lead

Skill: Shift Lead

Relevant Experience: 5+ years 

Location: Pune

Grade: BPO 3/4

Salary Package: 9 – 12 LPA

Shift timings: 2.00 PM IST to 11 PM IST

Qualification: Graduate

Job Description:

• Be the subject matter expert and the reference point for the Access Management team

• Perform user access management by provisioning or de-provisioning user access

• Representing the team in meetings as required

• Knowledge of Access Review/Attestation Management

• Folder access permissions

• Privileged access controls

• Closure of raised incidents

• Handling queries related to password resets, login issues etc.

• Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific accesses for specific systems as requested.

• Respond to general questions about access requests.

• Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets.

• Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP

• Read and review the standard operating procedures and required training materials.

• Create additional documentation, as needed to support the process.

• Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management.

• Direct unresolved issues to the next level of support personnel

• Creating KPIs for BAU processes

• Experience of Active Directory group management

• Knowledge of ‘least privilege’ methodology with access permissions

Requirement:

• Candidate must be graduate in any stream

• 5+ years in Access Management area.

• Proficiency in English; Good communication skills both written and spoken.

• Flexibility in working in a 24/7 shift model