Queue Manager

Role Name: Queue Manager

Location: Indore

Shift: Flexible

Grade: BPO 3/4

Salary: up to 9 - 11 LPA

Role : Queue Manager Skill Set requirement:

• Overall Experience 4-8 years or 1-2 yrs of Experience in Tech Support Projects. 

• Ability to manage and optimize the flow of cases between teams and regions for maximum efficiency.

• Skill in monitoring support dashboards and key performance indicators to identify cases requiring attention or intervention.

• Proven ability to effectively reassign cases and coordinate workload distribution, especially for team absences.

• Ability to manage and prioritize a high volume of cases and ensure timely and appropriate routing.

• Ability to quickly identify bottlenecks or issues in case flow and make effective decisions for resolution.

• Clear and concise communication skills for coordinating with different teams and regions. 

• Flexible in shift  

Good to Have Skill:

Google Workspace Administrator certification or cloud digital leader certification 

**Graduation is compulsory**

**PAN and DOB is required in creating Employee Profile**