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Swiggy
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Shift Lead

Shift Lead

Swiggy

2 - 3 years

3 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

roaster management shift management f&b operations delivery coordination food safety wastage control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

The Shift Lead supports the POD Manager in ensuring smooth shift operations, maintaining food quality, driving customer satisfaction, and managing staff effectiveness.

Key Responsibilities

Operations & Quality

Support implementation of food & beverage SOPs.
Monitor food quality, hygiene, and safety during the shift.
Ensure accurate order dispatching and minimize operational errors.
Coordinate with delivery partners to avoid pickup delays.

Shift Management & Reporting

Ensure availability of products and proper adherence to shelf-life standards.
Maintain daily checklists, shift reports, and inventory updates.
Support GRN processes, wastage control, and daily sales forecasting inputs.

Team Support

Conduct shift-wise team briefings and ensure staff hygiene.
Assist in training new team members on brand SOPs.
Drive staff engagement and support retention efforts.

Customer Experience

Ensure high food ratings and quick issue resolution during the shift.
Support CAPD targets by maintaining operational efficiency.

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