Accounts Receivable Manager

Purpose & Scope of Job:

We are seeking a highly skilled and experienced Accounts Receivables (AR) Manager to oversee the end-to-end billing, collections, reconciliations, and customer coordination processes. The ideal candidate will ensure accurate invoicing, timely collections, strong customer relationship management, and compliance with statutory requirements. This role demands excellent coordination with Operations, Commercial, Finance, and Customer teams to maintain healthy ageing and ensure robust AR governance.

Roles & Responsibilities:

A. Invoicing & Billing Management

• Prepare and raise monthly invoices for all customer sites based on contracts, consumption data, meal counts, or agreed commercial terms.
• Coordinate with Operations teams to validate billing inputs (PAX, consumption, rate cards, OT meals, additional services, etc.).
• Ensure timely submission of invoices as per customer timelines (physical copies, email, or portal uploads).

B. Credit / Debit Notes

• Prepare Credit Notes / Debit Notes for rate changes, reconciliation adjustments, additional charges, retention amounts, or customer claims.
• Review CN/DN requests with Operations and obtain necessary approvals from CFO.
• Maintain a CN/DN register with justifications and customer acknowledgements.

C. Customer Liaison & Coordination

• Act as the single point of contact for customer finance and commercial teams.
• Coordinate invoice clarifications, disputes, approvals, and payment cycles.
• Schedule and participate in monthly AR review meetings with key accounts.
• Manage customer portals for invoice uploads, GRN/SES tracking, payment advice, and TDS certificates.

D. Collections & Follow-up

• Prepare monthly collection targets.
• Drive collections as per targets and ensure healthy ageing.
• Prepare weekly customer-wise collection trackers and update management.
• Follow up for payment advice, overdue amounts, deductions, and unresolved disputes.
• Coordinate for advance receipts, security deposits, and retention releases.

E. Reconciliations & Reporting

• Perform monthly customer ledger reconciliations (billing vs. payments vs. CN/DN).
• Ensure all collections are correctly posted in the ERP.
• Prepare DSO, ageing reports, and flag critical overdue cases.
• Support statutory, internal, and customer audits related to AR.

F. Compliance & Documentation

• Maintain digital and physical documentation of invoices, CN/DN, approvals, agreements, and correspondences.
• Ensure GST compliance, correct HSN codes, and proper tax treatment.
• Coordinate with commercial/legal teams for contract updates affecting billing.

Experience & Commitment

• 58 years of AR experience, preferably in catering, facility management, hospitality, or service industry.
• Experience in high-volume billing and customer-facing roles.
• Strong knowledge of Accounts Receivable processes, billing, and reconciliations.
• Experience with SAP systems.
• Good understanding of GST, TDS, and statutory documentation.
• Excellent customer relationship management and communication skills.
• Ability to professionally handle disputes and ensure fast resolution.
• High accuracy, numerical ability, and strong follow-through.
• Proficient in Excel, MIS, and customer portal uploads.
• Ability to speak Hindi fluently.

Qualifications

• Masters degree in Commerce / Finance; MBA (Finance) / M.Com preferred / CA (Inter).

Key Deliverables (KPIs)

• 100% on-time billing every month.
• Reduction in DSO and overdue ageing.
• Zero billing errors or customer escalations.
• Timely closure of CN/DN approvals.
• Accurate reconciliations and MIS reporting.
• Strong customer satisfaction and quick dispute resolution.

Candidate Should speak in Hindi, English , Kannada,

Location : Banglore, Whitefield

Reporting to AGM Finance