Technical support or Service desk Agent

As a Technical Support or Service Desk Agent, your role will involve providing assistance and support to customers in a BPO environment. You will be expected to possess the following skills and qualifications: **Key Responsibilities:** - Demonstrate excellent communication skills, both verbal and written. - Utilize previous chat experience and good typing skills to effectively communicate with customers. - Be prepared to work in a 24/7 environment, including night shifts and weekends. - Work at offices located in Chennai or Indore. **Qualifications Required:** - Graduation is mandatory. - Possess international BPO experience. **Good to have:** - Experience in Core Tech Support Projects, with at least 6 months of experience in infrastructure, storage, and service desk. - Ability to troubleshoot products and resolve issues or tickets. - Familiarity with ticketing tools and ITIL knowledge. - Experience in operating in a Hyperscaler environment such as AWS, Azure, or Google Cloud. - Knowledge and hands-on experience in supporting Google and Microsoft products. - Possession of Google Workspace Administrator certification or Microsoft certifications. The company operates in Chennai and Indore, and some of the target organizations for international voice roles include Searc, 66 Degree, Shivami, Econz, Accenture, Infy, and CTS. Please note that you must currently be located in Chennai or Indore and should be comfortable with a salary range of 6-7 LPA. International BPO experience is also a requirement for this position.,