9 Itil Knowledge Jobs

The role requires an experienced individual with 7-9 years of expertise in IT change management, security, or related domains. As part of the responsibilities, you will be expected to handle IT change requests and workflows efficiently. Additionally, you must possess knowledge of monitoring and addressing IT security reports to ensure the organization's security risk management. Understanding regulatory and audit requirements related to IT changes and security is crucial for this role. Coordinating system updates and patching processes will also fall under your purview, hence experience in this area is essential. Alongside, you should demonstrate the ability to maintain comprehensive documentation and generate relevant reports for effective communication. Moreover, having experience in vendor management to mitigate risks is considered a good-to-have skill. Possessing security certifications such as CISSP, CISM, or similar will be advantageous. Familiarity with the ITIL framework for change management and service delivery is also beneficial. Experience with security tools, especially vulnerability management and patch management tools, will further enhance your profile. UST, a renowned global digital transformation solutions provider, is seeking a proficient professional to join their team in Pune. With over 30,000 employees across 30 countries, UST collaborates closely with leading companies worldwide to drive significant transformation. By combining technology, human-centric approaches, and a strong sense of purpose, UST empowers its clients from design to operation. Deep domain expertise, innovation, and agility are the pillars on which UST operates, ensuring the infusion of new ideas and strategies within their clients" organizations. Join UST on a journey of boundless impact, touching billions of lives along the way.,

Apply now Service Engineer Company: NEC Corporation India Private Limited Employment Type Office Location: Noida, UP, IN, 201305 Work Location: Hybrid Req ID: 5244 Description Reporting Relationship: Project Manager Role Summary We are seeking a highly motivated Service Desk Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction. Key Responsibilities Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA. Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently. Provide support by understanding customer needs, mapping workflow processes, and analyzing technical requirements or gaps. Analyze technical problems reported by end users via email, calls, or chat, and provide the first level of business perspective solutions. Ensure continuous support to clients and stakeholders, proposing resolutions and managing customer expectations. Track all cases to ensure timely responses, maintaining updates on incident status, progress, and history in the CRM. Monitor ongoing service requests and incidents, ensuring timely communication to end users. Collaborate with senior teams and stakeholders to resolve escalated issues and monitor the status of incidents. Ensure contributions towards the overall Total Customer Experience are met and maintain a high standard of service quality. Create and update knowledge base articles to document solutions for recurring issues. Ensure stability of the network and hardware infrastructure by monitoring and troubleshooting when necessary. Skills, Knowledge, And Experience ITIL Knowledge: Case management, ticketing tool lifecycle experience. Technical Tools: Proficiency in MS Office (Excel, Word), and experience with computerized data entry and network monitoring tools. Strong analytical skills and attention to detail. Customer Service: Experience managing service requests and incidents, meeting quality assurance requirements and performance metrics. Certifications: Any ITIL and Automation certified professionals will be preferred. Availability: Ability to work in a 24/7 environment and in rotational shifts. Specialization Description Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.) Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommending alternative products or services (e.g., warranties) as part of customer issue resolutionThis position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environmentSpecialization Match Note: Incumbents matching to this specialization are typically considered tier-one support. Incumbents who provide tier-two support should be matched to Field Service Engineering. For tier-three support please consider matching to Technical Support Engineering (High Tech). Level Description An experienced support level position that requires a basic knowledge of a given job area and tools, typically seen through work experience as well as vocational or technical training. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Communicates information that requires some explanation or interpretation to achieve business results for a given area of a department or function. Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning Indias digitization journey continually for the past 70 years. NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms , serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all. With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail , NEC India brings to the table, innovative, seamless solutions for India and across the world. NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat. Specialties IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society. NEC Career Site - LinkedIn Apply now Show more Show less

You will be working as a Service Desk Agent in this project. Your role involves understanding and documenting customers" issues while adhering to process and quality standards. It is essential to have excellent customer handling skills and good communication skills, including fluency in English. Experience and knowledge of MAC systems and operating issues are also required. In this position, you will be responsible for handling call, chat, and email support for end users. You will identify issues, create service requests or incidents based on the type of issue, and provide L1 resolution on call. It is important to flag any priority incidents to the Subject Matter Expert (SME) promptly. You will be accountable for keeping incident records up to date, documenting additional information as it becomes available, and ensuring progress updates and user chases are conducted towards resolution. Resolved incidents without leaving the service desk should be flagged as First Time Fix. As a Service Desk Agent, you will provide direct technical assistance to customers via phone, email, and chat. It is crucial to anticipate customer needs, address concerns effectively, and provide timely resolutions to technical issues. Maintaining a high level of customer satisfaction is a key aspect of this role. You will be responsible for initiating the Change Management process for change requests and managing service requests appropriately. Additionally, you will monitor auto-generated incidents from event/alert monitoring, ensuring correct prioritization and action are taken accordingly. Having a good command over English and following standard service desk scripts are essential while handling user dialogues. Understanding and operating escalation procedures, as well as escalating and progressing incidents as required, are part of your responsibilities. Properly recording incidents, changes, and service requests within the incident management tool is crucial for efficient workflow. Your role also involves identifying incidents that require management through additional processes, such as Major Incidents or complaints. Experience and knowledge of MAC systems and operating issues will be beneficial in your day-to-day tasks. Overall, this position requires exceptional communication skills, problem-solving abilities, customer service skills, and the capability to handle high-value customers effectively.,

Candidate should have prior experience in Python Django, Rest Services, React.js, SQL, PL/SQL, API design, etc. Familiarity with web technologies such as HTTP, JSON, HTML, XPath, JavaScript, etc. Hands-on working experience in application development is required. Ability to do complex design and high-performance architecture. Evaluating technical approaches and discussing pros and cons to arrive at a design. Strong concepts in building security around the entire data warehouse. Good functional knowledge in the areas of Infrastructure Domain, preferably Servers/Storage/Network, ITIL knowledge in an Agile software development environment. Experience with version control systems like Git, Subversion, etc. Responsibilities include: - Estimation of tasks - Designing the architecture of the project - Designing and implementing scalable applications - Delivering the project on time This is a full-time job with a day shift schedule. The candidate must have at least 2 years of experience in Python. Remote work is not available. For further details, contact the employer at +91 99958 43906.,

As an IT Asset Analyst at Pega, you will play a crucial role in managing the lifecycle of IT assets, ensuring smooth procurement coordination, tracking inventory, engaging with vendors, and maintaining compliance with internal policies and audit requirements. Your meticulous attention to detail, ability to collaborate cross-functionally, and proactive approach towards process improvement will be key in this role. Your responsibilities will encompass Asset Lifecycle Management, Software License Management, Vendor & Procurement Coordination, SEZ Compliance, End-of-Life and Disposal, as well as Reporting & Documentation. To excel in this position, you should possess a strong understanding of Asset Lifecycle Management, excellent communication skills (both verbal and written), and the capacity to handle multiple priorities effectively in a fast-paced environment. Preferably, you should have knowledge of ITIL and experience working with internal and global teams to align business objectives with implementation outcomes. Being highly driven and adaptable, you are capable of working independently with a sense of urgency. Ideally, you bring 4-5 years of experience in IT asset management, procurement operations, vendor and contract management. A degree in computer science or a related field is required, along with proficiency in ITAM tools and enterprise asset tracking systems. Proficiency in Excel and familiarity with tools like Power BI, SailPoint, or Ariba will be advantageous. At Pega, you will have the opportunity to work with cutting-edge technologies and play a pivotal role in revolutionizing the way software is built. With continuous learning and development opportunities, you will thrive in our innovative, inclusive, agile, flexible, and enjoyable work environment. Join us at Pega and be part of a team that is dedicated to pushing the boundaries of technology and customer satisfaction.,

Join us in pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As the IT program manager at Varian, a Siemens Healthineers company, you will serve as the project and/or program manager for IT-supported initiatives. Your role includes leading a portfolio of IT initiatives aimed at transforming and raising the performance level of Varian business lines, business functions, and regions. You will collaborate with technical and business teams to deliver initiatives for integrated and intelligent value chain management, organizing inter-disciplinary teams to manage complex business and technical risks, and supporting multi-functional teams of business experts in identifying and solving complex data and system dependencies. Responsibilities: - Direct all phases of projects from inception through completion - Work closely with project sponsors and cross-functional teams to develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives - Collaborate with other members of the PMO team to implement tools and processes for a high-functioning, high-impact, analytically driven IT organization - Responsible for the cost, schedule, quality, and technical performance of assigned projects - Establish milestones and monitor adherence to master plans and schedules - Communicate project expectations to team members and stakeholders clearly and timely - Lead and drive multi-disciplinary and cross-functional teams to ensure successful project execution - Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status - Identify project problems and obtain solutions - Work with other program managers to identify risks and opportunities across multiple projects - Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders - 20% travel possible (national and international) Required Knowledge/Skills, Education, And Experience: Education: - Bachelor's degree (or equivalent experience) with 8 years of related experience or Master's Degree with 5 years of related experience Knowledge And Experience: - Advanced communication and presentation skills - Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint - Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired - Business process mapping, value stream mapping - Knowledge of Siemens Healthineers business and product lines, SHS IT Service Portfolio, and Varian IT Service Portfolio - Understanding of IT infrastructure services and architecture, information security & data privacy in the healthcare industry, IT systems in a quality regulated medical environment, current IT technologies and standards - ITIL knowledge together with ITSM experience - Working with Lean, Agile, and/or CCPM methodologies Preferred Knowledge/Skills, Education, And Experience: - Project Management experience within large/complex business-driven projects; PMP or equivalent certification preferred - Experience working with C-level and senior leadership, vendor/supplier management, ITIL Certification or process knowledge Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.,

As a Cloud Administrator (AWS), your primary responsibility will be to install, support, and maintain cloud/on-premise server infrastructure while ensuring optimal performance and availability of services. You will need to have a solid working knowledge of Kubernetes to manage Kubernetes clusters of Linux on AWS. Your role will also involve participating in calls, performing quality audits, building a knowledge database, engaging with clients, and providing training to the team. It is essential to demonstrate a combination of technical expertise and interpersonal skills to excel in this position. Your duties and responsibilities will include answering technical queries through various channels, logging all issues and resolutions, performing Linux server administration and configuration, maintaining system security, installing, configuring, and fine-tuning cloud infrastructure, monitoring performance, troubleshooting incidents and outages, and ensuring system security through access controls and backups. You will also be responsible for upgrading systems, monitoring backups, training staff on new technologies, maintaining technical documentation, providing 24/7 technical support, and contributing to IT team meetings. To be successful in this role, you should have at least 2+ years of international experience in configuring, managing, and automating cloud environments (AWS/Azure) along with an additional 3+ years of Linux experience. You should be familiar with Elastic Load Balancers, auto-scaling, Virtual Private Cloud, routing, cloud databases, IAM, ACM, and SSM. Strong knowledge of networking principles, virtualization administration, scripting, multi-tier system configurations, disaster recovery, and data integrity is crucial. Additionally, you must possess excellent analytical, problem-solving, communication, organizational, and time-management skills. The ideal candidate will hold a Bachelor's degree in Computer Science, Information Technology, or a related field and relevant certifications such as AWS Cloud Practitioner, AWS Solution Associate, Red Hat Certified System Administrator/Engineer, and ITIL Knowledge. A willingness to learn new technologies, follow established procedures, and take ownership of tasks is highly valued. With 3-5 years of experience, you can expect a salary ranging from 40,000 to 60,000 per month. If you meet the qualifications and possess the required skills, we encourage you to apply for this challenging and rewarding position in cloud administration.,

As a Technical Support Associate at the Service Desk in an International Voice process, your primary responsibility will be to address customer inquiries through various channels such as phone calls, emails, and chat support. This includes providing after-hours on-call assistance to troubleshoot technical issues. You will be supporting end-user devices and peripherals, encompassing computer hardware, operating systems, software applications, data processing, and security measures. Your role will involve handling IT break-fix requests, resolving basic level 1 and some level 2 issues, and escalating complex issues to the appropriate teams. Additionally, you will be expected to troubleshoot hardware and software problems remotely, particularly focusing on Windows, Mac OS, Apple, Google for Work, and Android Phone Support. Ideally, you should have experience in supporting retail industry devices like Point-of-Sale devices, Zebra devices, switches, routers, printers, and other store equipment. Following issue resolution, you will conduct post-resolution follow-ups to ensure customer satisfaction. Researching and resolving technical problems, as well as creating and updating knowledge articles and support processes, will also be part of your duties. To qualify for this role, you should hold a degree in any discipline, a diploma, or possess equivalent IT professional experience. A minimum of 6 months to 1 year of relevant experience is mandatory, with 1 to 2 years preferred. Strong communication skills are essential, along with the ability to multitask effectively. You must demonstrate a keen willingness to adapt and learn new platforms and skills quickly, coupled with a sense of urgency in addressing customer needs. Excellent interpersonal skills, focused on building rapport, active listening, and effective questioning, are highly valued. Working under pressure and dealing with external constraints are integral aspects of this position, requiring you to navigate resource limitations, time constraints, task complexity, and unforeseen challenges. A good understanding of ITIL principles is desired, along with prior experience in customer or technical support roles. The role demands flexibility to work in a 24*7 environment, including night shifts, with rotational offs. The work location is in Hinjewadi, Pune, with a full-time job type. The salary offered for freshers is 3 LPA, with experienced professionals receiving a hike of 25% to 30% on their last drawn CTC, capped at 6 LPA. The maximum age limit for applicants is 32 years. The schedule involves rotational shifts, and the preferred experience includes at least 1 year in an international Voice process. The preferred work location is in Pune, Maharashtra, for an in-person role.,

Responsible for responding to customer requests, including but not limited to answering calls via a phone queue, customer emails, chat support requests, and providing after-hours on-call support for troubleshooting technical issues.