26 Itil Knowledge Jobs

Role Overview: As a Software Engineer - Application Maintenance & Support at CitiusTech, you will be part of an Agile team responsible for building healthcare applications and implementing new features while adhering to the best coding development standards. Key Responsibilities: - Manage end customer communication. - Provide solutions based on standard SOPs. - Responsible for day-to-day support of application systems in operation, including identifying and troubleshooting application issues, resolution, and escalation. - Provide support to clients in shifts, initially during US working hours across different time zones and eventually in a 24/7 rotation. - Set processes and ensure timely adh...

Role Overview: You will work closely with business analysts, solution architects, system managers, and subject matter experts to implement new requirements and troubleshoot any issues that may occur. Key Responsibilities: - Provide technical consultation and support for SuccessFactors Time & Attendance. - Work with project teams to prioritise business needs and deliver operational support. - Manage daily processes and tasks in line with agile team goals. - Ensure compliance, governance, and documentation of system. - Work CET/extended CET hours as needed. - Share best practices in Time off, Time Sheet, and Timeking implementation. - Communicate effectively with external parties and users. - ...

As a Network Operation Manager, your role involves maintaining Network Operations service with committed SLA to ensure the integrity of high availability network infrastructure for maximum performance. You will oversee the daily performance and availability of the organization's network, analyze network requirements, recommend upgrades/changes, and assess current and future network needs. Additionally, you will manage subordinate staff, ensure project milestones and goals are met, and adhere to approved budgets. Your technical expertise will be crucial in training the team to improve Engineer skillsets according to current and new technology trends. Key Responsibilities: - Design Network Ope...

As a Bilingual IT ServiceNow Desk Analyst, your role will involve providing IT service desk support in ServiceNow, with proficiency in the Spanish language. You should have a minimum of 4 years of experience in IT service desk, excellent communication skills, and the flexibility to work in 24/7 shifts. Your expertise should include knowledge in Active Directory, Office365, Windows client troubleshooting, and network monitoring tools. It is essential to have excellent ITIL knowledge and prior work experience with ITSM tools such as ServiceNow or BMC Remedy Reporting. Proficiency in English is also a key requirement for this position. Key Responsibilities: - Provide IT service desk support in ...

Vmware Horizon ArchitectureStrong Knowledge Windows Environment Front-End/Server (Windows 10, Windows Server, others)Strong Knowledge Windows Environment Front-End/Server (Windows 10, Windows Server, others)Strong Knowledge Windows Environment Front-End/Server (Windows 10, Windows Server, others)Strong Knowledge Windows Environment Front-End/Server (Windows 10, Windows Server, others) Vmware Horizon Image CreationAdvanced Software and Hardware Troubleshooting KnowledgeAdvanced Software and Hardware Vmware Horizon ConfigurationAdvanced Knowledge Software installationAdvanced Knowledge Software installationAdvanced Knowledge Software installationAdvanced Knowledge Software installation Vmware ...

In this role as an IT Program Manager at Varian, a Siemens Healthineers company, you will have the opportunity to lead a portfolio of IT initiatives aimed at transforming and raising the performance level of Varian's business lines, functions, and regions. Your responsibilities will include organizing interdisciplinary teams, identifying and solving complex data and system dependencies, and collaborating with technical and business teams to deliver integrated and intelligent value chain management initiatives. **Key Responsibilities:** - Direct all phases of projects from inception through completion - Work closely with project sponsors and cross-functional teams to develop scope, deliverabl...

Role Overview: You will be responsible for conducting vulnerability assessments and penetration testing on web applications and devices. Your role will involve using security assessment tools such as Nessus, NMAP, OWAPS, NICTO, KALI LINUX, etc. Additionally, you will be required to prepare reports, submit them, and ensure follow-up for closure. It is crucial to have a strong understanding of SIEM, WAF, Firewall, log server, and Cloud Security. Knowledge of File Server, network devices, and Firewall access control lists is also essential. Familiarity with ISO27001 requirements is a plus. As part of your responsibilities, you may need to attend security audits and have knowledge of Business Co...

As a Python Developer in our company, you will be responsible for designing and developing high-performance applications using Python Django, Rest Services, react.js, SQL, PL/SQL, and API design. Your role will involve complex design tasks and creating high-performance architecture. You should possess a strong understanding of web technologies such as HTTP, JSON, HTML, XPath, and JavaScript. Additionally, you will be required to build security measures around the data warehouse and have functional knowledge in Infrastructure Domain (Servers/Storage/Network) with ITIL knowledge in an Agile software development environment. Key Responsibilities: - Estimate tasks accurately - Design the archite...

As a Service Desk Agent at our company based in Chennai, your role involves understanding and capturing customers" issues, documenting them, and adhering to process and quality standards with good customer handling skills. **Key responsibilities include:** - Handling Call / Chat / Email Support to end users - Identifying issues and creating Service Request or Incident based on the issue type, and providing L1 resolution on call - Flagging any priority incidents immediately to the Subject Matter Expert (SME) - Keeping Incident records up to date throughout the life of the Incident, documenting additional information as it becomes available, and taking progress updates/user chases and other ac...

This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide ...

Role Overview: You will be responsible for providing customer-facing IT support, including diagnosing and troubleshooting basic technical issues. Your role will require excellent problem-solving and multitasking skills, as well as a customer-oriented attitude and strong communication skills. Key Responsibilities: - Diagnose and troubleshoot basic technical issues - Utilize ticket logging tools for issue tracking - Coordinate with vendors to log tickets with OEMs and follow up for ticket closure - Monitor alerts, follow up, and ensure timely closure of calls - Utilize investigation analysis to address issues - Provide basic laptop configurations and repairs - Demonstrate knowledge in O365 and...

As a Support Engineer in the Enterprise IT Platform organization, your main responsibility will be to support, implement, enhance, and improve EDI processes. You should possess deep technical knowledge in the EDI field and the ability to translate it into operational improvements, ideally with ITIL and logistics operations knowledge. **Key Responsibilities:** - Handle and support the Babelway EDI platform along with other integration platforms. - Develop and maintain operational EDI interfaces. - Provide consultancy as a domain guide to internal customers and application management teams. - Collaborate with Business & Internal/External customer/partner teams to identify requirements, impleme...

Job Description:- (a) Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries; (b) Maintain response and resolution speed as defined by Service Level Objective (SLO/s”); (c) Keep high customer satisfaction scores and follow quality standards in 90% of cases; (d) Use existing knowledge base to provide a customer facing root cause assessment; and (e) Provide customer facing bug progress summary using available tools and platforms. Mandatory Skills Good Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support Experience: Familiarity with suppo...

You have a strong knowledge and hands-on experience in conducting vulnerability assessments and penetration testing for web applications and devices. You are proficient in using security assessment tools like Nessus, NMAP, OWAPS, NICTO, KALI LINUX, etc. You excel in preparing detailed reports, submitting them, and ensuring follow-up for closure of security issues. Your expertise extends to understanding and working with SIEM, WAF, Firewall, log server, and Cloud Security. You are familiar with File Server, network devices, and Firewall access control lists. Knowledge of ISO27001 requirements will be an added advantage. Possessing certifications such as CEH and LA-ISMS showcases your commitme...

Job Description Technology Deployment and Management Service (TDMS) organization is a critical arm of Oracle FLEXCUBE consulting group. TDMS delivers Oracle Technology services for FSGIU product customer, while the applications team focusses on the application customization and setup. We are looking for a highly capable, self-motivated and independent Infrastructure Technology Lead based in India. If you are passionate about Oracle technology as well as cloud computing, this is the ideal role youve been waiting for. Our team supports technology which are available both on-premises and on Cloud. Overseeing daily technical operations Analyzing project briefs, requirements and deliverables Liai...

As a Pre Sales cum Solution Architect - Digital Workplace Services with 6-15 years of experience, you will be responsible for providing in-depth knowledge of IT Infrastructure technologies. You should possess strong client-facing skills and the ability to write high-quality technical proposals. Your role will require a deep understanding and solutioning capabilities on digital workplace tools like Nexthink, ServiceNow, Microsoft Copilot, 1E, SysTrack, etc. In this role, you will be expected to be an innovative thinker with a deep understanding of commercial models and financial acumen in pricing bids. Your responsibilities will include developing go-to-market strategies, interfacing with cli...

As an Infrastructure Management Specialist with 5-8 years of experience, you will play a crucial role in ensuring the efficient and secure operation of our internal infrastructure and services. Your responsibilities will include managing company clients to meet their infrastructure needs effectively, overseeing mobile device management for secure mobile configurations, handling the secure gateway for a protected network connection, and managing the web application firewall to safeguard web applications. You will also be responsible for supervising server infrastructure (Windows and Linux) for stability and performance, leading Web Hosting Managers to maintain optimal hosting services, and ma...

The role requires an experienced individual with 7-9 years of expertise in IT change management, security, or related domains. As part of the responsibilities, you will be expected to handle IT change requests and workflows efficiently. Additionally, you must possess knowledge of monitoring and addressing IT security reports to ensure the organization's security risk management. Understanding regulatory and audit requirements related to IT changes and security is crucial for this role. Coordinating system updates and patching processes will also fall under your purview, hence experience in this area is essential. Alongside, you should demonstrate the ability to maintain comprehensive documen...

Apply now Service Engineer Company: NEC Corporation India Private Limited Employment Type Office Location: Noida, UP, IN, 201305 Work Location: Hybrid Req ID: 5244 Description Reporting Relationship: Project Manager Role Summary We are seeking a highly motivated Service Desk Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction. Key Responsibilities Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring ea...

You will be working as a Service Desk Agent in this project. Your role involves understanding and documenting customers" issues while adhering to process and quality standards. It is essential to have excellent customer handling skills and good communication skills, including fluency in English. Experience and knowledge of MAC systems and operating issues are also required. In this position, you will be responsible for handling call, chat, and email support for end users. You will identify issues, create service requests or incidents based on the type of issue, and provide L1 resolution on call. It is important to flag any priority incidents to the Subject Matter Expert (SME) promptly. You w...

Candidate should have prior experience in Python Django, Rest Services, React.js, SQL, PL/SQL, API design, etc. Familiarity with web technologies such as HTTP, JSON, HTML, XPath, JavaScript, etc. Hands-on working experience in application development is required. Ability to do complex design and high-performance architecture. Evaluating technical approaches and discussing pros and cons to arrive at a design. Strong concepts in building security around the entire data warehouse. Good functional knowledge in the areas of Infrastructure Domain, preferably Servers/Storage/Network, ITIL knowledge in an Agile software development environment. Experience with version control systems like Git, Subve...

As an IT Asset Analyst at Pega, you will play a crucial role in managing the lifecycle of IT assets, ensuring smooth procurement coordination, tracking inventory, engaging with vendors, and maintaining compliance with internal policies and audit requirements. Your meticulous attention to detail, ability to collaborate cross-functionally, and proactive approach towards process improvement will be key in this role. Your responsibilities will encompass Asset Lifecycle Management, Software License Management, Vendor & Procurement Coordination, SEZ Compliance, End-of-Life and Disposal, as well as Reporting & Documentation. To excel in this position, you should possess a strong understanding of As...

Join us in pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As the IT program manager at Varian, a Siemens Healthineers company, you will serve as the project and/or program manager for IT-supported initiatives. Your role includes leading a portfolio of IT initiatives aimed at transforming and raising the performance level of Varian business lines, business functions, and regions. ...

As a Cloud Administrator (AWS), your primary responsibility will be to install, support, and maintain cloud/on-premise server infrastructure while ensuring optimal performance and availability of services. You will need to have a solid working knowledge of Kubernetes to manage Kubernetes clusters of Linux on AWS. Your role will also involve participating in calls, performing quality audits, building a knowledge database, engaging with clients, and providing training to the team. It is essential to demonstrate a combination of technical expertise and interpersonal skills to excel in this position. Your duties and responsibilities will include answering technical queries through various channe...

As a Technical Support Associate at the Service Desk in an International Voice process, your primary responsibility will be to address customer inquiries through various channels such as phone calls, emails, and chat support. This includes providing after-hours on-call assistance to troubleshoot technical issues. You will be supporting end-user devices and peripherals, encompassing computer hardware, operating systems, software applications, data processing, and security measures. Your role will involve handling IT break-fix requests, resolving basic level 1 and some level 2 issues, and escalating complex issues to the appropriate teams. Additionally, you will be expected to troubleshoot har...