Assistant Housekeeping Manager

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The Assistant Housekeeping Manager plays a pivotal role in supporting the Executive Housekeeper to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency across guest rooms, public areas, and back-of-house spaces. This person will lead the housekeeping team, coordinate daily operations, and assist in budget, inventory, and staff management.

Operations & Quality Management

• Supervise, inspect, and drive cleanliness standards in guest rooms, public areas, and service zones.
• Assign daily tasks to Room Attendants, House Attendants, and Supervisors based on occupancy, check-outs, and VIP arrivals.
• Conduct regular inspections to identify maintenance issues, report to Engineering, and follow up until resolution.
• Participate in a cyclical cleaning program (deep cleans, window cleaning, carpet shampooing, etc.).

Staff Management & Training

• Assist in recruiting, training, and onboarding housekeeping staff.
• Provide leadership, coaching, and performance feedback to supervisors and attendants.
• Conduct regular “walk-throughs” and team briefings to reinforce standards and address performance.
• Ensure adherence to health, safety, and hygiene policies in line with local regulations.

Inventory & Cost Control

• Monitor housekeeping supplies and equipment; maintain par levels and place orders as needed.
• Assist with budget planning and cost control; ensure resource utilization is efficient and cost-effective.
• Manage linen, uniforms, and guest supply inventories, ensuring stock is well-maintained and losses minimized.

Guest Service & Experience

• Handle guest complaints related to housekeeping, and work closely with Front Office to resolve issues promptly.
• Uphold a guest-centric mindset and ensure that VIP and special requests are prioritized.
• Support lost & found procedures, ensuring guest property is handled per hotel standards.

Reporting & Administration

• Prepare and maintain reports on occupancy, cleaning status, payroll, and departmental expenses.
• Assist the Executive Housekeeper in developing and implementing SOPs (standard operating procedures) for housekeeping.
• Coordinate with other departments (Front Office, Engineering, F&B) for smooth operations.

Continuous Improvement

• Recommend process improvements to enhance productivity, quality, and guest satisfaction.
• Support sustainability initiatives (if applicable) to optimize resource consumption (water, chemical, linen).
• Participate in renovation or room refurbishment projects as required.

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred.

• Experience:

  6–8 years of progressive experience in hotel housekeeping, ideally in a luxury or lifestyle hotel.
• Proven leadership and team supervision skills.
• Strong organizational, time-management, and interpersonal skills.
• Excellent eye for detail and a commitment to high quality and brand standards.
• Basic financial acumen: budgeting, inventory control, cost-management.
• Working knowledge of hotel management software (e.g., PMS such as Opera, Innkey) and MS Office.
• Good communication skills (verbal and written) in English; knowledge of local languages is a plus.
• Flexibility to work in shifts, weekends, and public holidays.

• Proactive and hands-on leader.
• Guest-focused with a passion for hospitality.
• Resilient, with the ability to handle high-pressure situations.
• Ethical, with sensitivity to guest confidentiality and property.
• Collaborative mindset: able to work cross-departmentally.

• Competitive salary and performance-based incentives.
• Training and career growth opportunities.
• Employee benefits (health insurance, staff meals, uniform, etc.).
• A dynamic, green-certified hotel environment (if The Orchid has sustainability initiatives).
• A supportive work culture grounded in The Orchid’s brand values.

NOTE - We are not providing accommodation for this role.