Job Description PRIMARY RESPONSIBILITIES: Controls and monitors the usage of the Training Budget. Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers. Organizes language classes, especially English for guest contact staff. Prepares yearly training program for the hotel. Ensures that all training records is kept and can be retrieved at all times. Ensures that all compulsory training courses is taking place. Conducts all corporate courses as per the direction of the company. Designs training courses to help develop our employees to be better at work. Provides assistance on training related matters to all Managers. With the cooperation of Managers, verify suitable course participants for any training courses available. Encourage Online training courses for employees. Should play a key role in talent development strategy based on performance appraisal. Prepare and submit monthly L&D Report to the Corporate Team on a regular basis. Checks monthly training report prepared by Learning & Development Officer. Presents training department activity in Monthly P&L Meeting. . Monitors training program conducted by managers /DTs . Manages the internship of students from different educational institutes. Looks after overseas trainees as it involves legal issues. Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc. Conduct compulsory training course i.e. New Staff Orientation Program, Grooming, etc. Design new courses and conduct them whenever possible. Conduct all corporate courses as per the direction of the company i.e. Dusit Signature Service. Coordinate with outside guest speakers on training courses to be conducted in-house i.e. Basic Fire Prevention Training, First Aid Training, Fire Drill, and Etiquette for Guest Contact Staff, etc. Coordinate with Managers to get course participants for all training courses conducted. Liaise with all course participants on the administrative arrangements related to training courses such as booking, confirming, transport and final reports, etc. Keep proper records of all training issues, i.e. expenses, training records, etc. Help look after student trainees from various education institutions. Assist to coordinate on “Cross Training Program” from other properties. Coordinate with all educational institutes for hotel visit program, especially Dusit Thani College. Coordinates with all Dusit affiliated hotels for cross training. Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College. Show more Show less
Job Description PRIMARY RESPONSIBILITIES: Market Strategy: Works with market leadership to ensure proper pricing, positioning and inventory Management of all rooms, function space, outlets and other revenue streams Sales: Provides input and direction on hotel sales goals, pricing and selling strategy and customer information. Human Resources: Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages market strategy budget to achieve or exceed budgeted revenue expectations. Administrative responsibilities Collaborates with Director of Finance to develop annual operating budget for hotel Works with Director of Sales and Marketing to develop Marketing Plan for all revenue streams Processes period end reporting and critique Technical and Commercial Responsibilities Ensure hotels achieve/exceed revenue targets as specified in respective budget Instill a strong revenue culture with objective to improve hotel’s market share positions and RGI’s Apply Revenue Management and work in conjunction with the hotel(s) leadership team to determine hotel(s) strategies to achieve budget and strong market share positioning Assist the annual pricing process for transient, group, banquet and function space Continuous analysis of competitive sets, price positioning, seasonality and mix Processes month end reporting and critiques Collaborates with Director of Finance to develop annual operating budget for hotel Works with Director of Sales and Marketing to develop Marketing Plan for all revenue streams Ensure standards of Revenue Management discipline is practiced in the property Proactively engaging with Corporate office to ensure seamless communication Human Resources Responsibilities Train sales strategy team members on key areas of revenue and yield management Establishes and maintains open, collaborative relationships with colleagues and ensures colleagues do the same within the team REPORT LINE & COMMUNICATION Reports to General Manager and if applicable works closely with designated Corporate Office. Coordinates functions and activities with other departments in relation to the Sales and Marketing affairs. Liaises with concerned departments to ensure that operations deliver the best quality product and service to our clients. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline Minimum of 3 years of hotel Revenue Management experience Have excellent communication skulls in written and spoken English Self-motivated, result-oriented, resourceful and possesses leadership qualities Possesses professional disposition with excellent communication and interpersonal skills Knowledge of technical and managerial applications of Revenue Management System and their utilization Knowledge of total hotel revenue management concept and processes Ability to interpret market data and apply to sales strategy Financial management skills e.g. ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning Ability to use standard software applications, complex spreadsheet software, analytical tools and hotel systems Ability to execute against the strategy; drive results
Job Description PRIMARY RESPONSIBILITIES: Maintain all machine in good condition. Preventive maintenance all motor. Note and maintenance record of the machine and motor. Repairing work order and carry out. Take care of lighting general area. Diary report to Asst. Chief Engineer. Attend meeting as assigned by Asst. Chief Engineer. All happening in department informed to Asst. Chief Engineer. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Technical College Minimum 6 years of experience direct in kitchen engineering in the hotel Able to communicate basic English
Job Description PRIMARY RESPONSIBILITIES: Assists in maximizing room sales and revenue. Prepares guest name lists. Prepares for guest arrivals and departures. Greets and addresses guests by name upon their check-in and check-out. Assists guests while they are registering. Assists guests with transportation arrangements, luggage, payment, etc. Escorts guests to their rooms. Informs Guest Service Attendants of guests’ room number. Shows the room features and facilities to guests. Assists and follows up guests’ requests and inquiries. Recommends F&B outlets and entertainments in the hotel to guests. Briefs next shift personnel to hand over at the end of the shift. Provides information, directions and service based on the hotel standards and policies. Operates the Business Center in providing secretarial service and handles all requested documents and information. Ensures a prompt delivery of mails and messages. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange. Controls and distributes guest room keys. Strictly follows hotel and company standards and policies. Informs management regarding guest feedback or any unusual events. Is familiar with the emergency procedures of the hotel. Performs other duties as assigned by Shift Manager or FO Manager. Administrative Responsibilities Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation. Conducts daily briefing and de-briefing in the absence of the immediate supervisor Recommends corrective actions for unfavorable variances in job standards and budget commitment. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business. Establishes two-way communication within and related departments. Communicates effectively with guests, subordinates, immediate supervisors and other section heads. Prepares volume of business counts and revenue report for the concerned section Attends briefing and departmental meetings or as assigned by supervisor. Manages time effectively by meeting deadlines on time. Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor. Identifies and solves problems in a professional manner. Assists others to ensure the operation is run smoothly and effectively Technical Responsibilities Knows and understands the job description of all positions in the department and be able to perform the task as required. Knows and understands policies of the department well and can guide others to perform the job well. Recognizes good quality products and presentation Checks and improves all service standards established by the company Supervises staff activities to maximize revenue and minimize costs. Provides assistance to the staff when required during peak periods. Maintains grooming standards for all personnel Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency. Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc. Commercial Responsibilities Communicates effectively with guest, clients, business partners and staff. To be a good sales person to promote hotel’s image and businesses. Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship. Human Resources Responsibilities Coaches and counsels all staff when applicable Evaluates objectively the performance of staff in his/her responsibilities. Provides training to all staff in his/her department regularly. Motivates staff to grow within the company. Develops him/herself to be better supervisor/manager at all times. RELATIONSHIP Reports to Unit Manager concerned. Directs and supervises activities of subordinates. Coordinates with all concerned personnel to ensure that all activities are accomplished. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Minimum education of Bachelor degree in Hotel Management or relevant degree. Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus Have good English communication skills both in written and spoken Pleasant personality with good communication and interpersonal skills
Job Description PRIMARY RESPONSIBILITIES: Serves food and beverage to guest according to prescribed service standards and procedures of room service with emphasis on speed and accuracy. Serves all accompaniments and condiments together with the food. Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation. Checks all trays and trolley in the station, table complements, flatware, glassware, linens, are clean and well set up. Familiarizes with all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction. Practices suggestive selling to boost food & beverage sales, at the same time increase guest satisfaction. Assists the Restaurant Captain in the monthly and daily operating equipment inventory. Attends pre-meal briefing and de-briefing daily and the monthly F&B Staff Meeting as well as other training sessions organized by hotel for staffs. Accomplishes and forwards captain order slip to the kitchen for orders of food and for drinks to the supervisor or efficiently and correctly key in order from POS. to the printer in the kitchen for orders. Confirms satisfaction with the guest, and informs supervisor or manager immediately in case of guest complains. Reports to the Restaurant Captain at the start of shift to receive necessary instructions for the shift, side duties assigned, floor assignment, menu changes, guest comments and complains. Reports any unusual incident, guest complains, lost and found, breakage and losses to the Service Supervisor. Generates higher revenue through up-selling techniques and skill. Conducts cashiering operation in a restaurant where self-cashiering functions and equipment are available and implemented. Checks accuracy of all charged items in the bill before presenting to the guests. Handles guest’s bill and invoice in a good quality service manner. Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel. Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge. Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the Hotel. Report Lines & Communications Reports to the Captain of the shift he or she is assigned. Communicates to guest in delivering product and services. Relates to co-employees in service and kitchen in performance of work and service to guests. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Job Requirement At least vocational diploma in any discipline. Minimum of 1 year in hospitality business. Fresh graduate is welcome Knowledgeable in various kinds of food and beverage. Have good English communication skills both in written and spoken Pleasant personality with good communication and interpersonal skills
Job Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality. The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers “first” impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards. Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor. Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient. Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information. Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure. Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information. Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required. Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible. Technical Responsibilities Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time. F&B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics. F&B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made. Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away. Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity & pending issues to be followed. Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required. To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Bachelor degree in Hotel Management or any relevant discipline Minimum of 1 years in Call Center experience, preferably in a hospitality business Knowledgeable both in Call Center operation and technical Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills
Job Description Be knowledgeable of: All hotel facilities/services, hours of operation. All guest room layouts, bed types, décor, appointments, and locations. Room availability for any given day. Restricted dates, rates and room types. All room rates, packages and promotions. Specific arrangements between hotel and travel agencies, corporate reservations centre. Entertainment/special events scheduled in the hotel. Customer Service Role Provide customer services to local tour operators and travel agencies in a friendly and expedient manner. Communicates effectively with all guests and colleagues. Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis. Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored. Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours. Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
Job Description PRIMARY RESPONSIBILITIES: Assist Director of Sales and Assistant Director of Sales to establish sales plan and budget to reflect the company’s and the hotel’s goals and objectives. Maintains and upgrades communication networks to ensure that the hotel is having a competitive advantage in information and sales leads. Conducts market analysis and devises strategies for generating new business. Analyses the sales results and recommends ways to improve or solves the problems. Furnishes sales monthly reports on a timely basis. Achieves budgeted room night quotas and average rates set out in the yearly business plan for the hotel. Performs other duties as assigned by the Director of Sales & Marketing, Director of Sales and Assistant Director of Sales REPORT LINE & COMMUNICATION Reports to the Director of Sales Coordinates with all concerned personnel to ensure that all activities are accomplished. Communicates effectively with guest, clients, business partners and staff. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline Minimum of 3 years sales experience in a similar capacity, preferably in a 5-star class environment Have excellent communication skills in written and spoken English Have a positive attitude toward challenges and the drive to excel Possesses professional disposition with excellent communication and interpersonal skills
Job Description PRIMARY RESPONSIBILITIES: Responsible for the preparation of all dishes that are prepared in their section. Monitors to ensure food quality, presentation and safety standards are being adhered to. Responsible for proper storage, labelling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control. Ensures and maintains the sanitation standards in the assigned areas, a clean and wholesome ambiance in the kitchen, controlling room temperature, ventilation, and tidiness. Ensures that mis-en-place is prepared for each shift’s needs. Follows control systems this will ensure quality and portion consistency. Directs chefs in their section in preparing, cooking, and presenting culinary dishes; enforces strict health and hygiene standards in the kitchen; and trouble-shoots any problems that may arise. Supervises and ensures food items are properly stored at the end of the shift. Ensures the food cost for the outlet kitchen is at a minimum by adhering to standards. Assists the Sous Chef/Chef de Cuisine with Menu planning, inventory control, scheduling, ordering of kitchen supplies. Familiarizes yourself with the following procedures: Hotel fire procedures First Aid procedures Health & Safety policy & procedures Hotel security procedures Hotel product knowledge Organizes and sets up the assigned section of the satellite kitchen as efficiently as possible to increase speed and maximize productivity. Ensures that operating and kitchen equipment is well maintained up to the standard with minimum breakage Carries out orders handed down to them by the Sous chef and Chef de Cusine. Delegates duties to chefs working in their section of the kitchen. Works closely with the Sous Chef to ensure kitchen is running smoothly and efficiently. Creates the market list on daily basis, listing all produce to be purchased Handles and reports any accident immediately to the Sous Chef, no matter how minor. Attends daily briefing, meeting to ensure the smooth operation. Under supervision of the Sous Chef/Chef de Cusine, participates in recruiting, hiring, training, and evaluating all employees, to ensure the productivity and effectiveness of the assigned section. Provides additional training for the culinary employees in the areas and skills necessary for performing their function. Performs other tasks or projects as assigned by hotel management or superiors. Report Line & Communication To assist the Sous Chef or Chef de Cuisine in ensuring that all culinary standards in that section comply with Hotel Policies and Procedures and Minimum Standards. To maintain good working relationships with colleagues and all other departments. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Job Requirement At least 2 years of Chef de Partie experience in a 5 star hotel Be very knowledgeable about his or her specialty, as well as culinary functions in general. Solid understanding of HACCP Proven track record of cost control including food, equipment, labor and waste to meet the food quality goals and the hotel’s financial goals. Demonstrate real passion for menu planning and leadership
Job Description PRIMARY RESPONSIBILITIES: Assist in preparation of proposals, memoranda, reports and other correspondence needed for Events. Handle phone inquiries in the absence of Director of Events and Events Manager Maintain a par stock on supply of updated brochures, flyers and other sales collaterals Performs other duties as assigned by Director of Events and Events Manager Receive and understand hotel product knowledge and related activities Implement all sales action plans related to your market area as outlined in the marketing plan Establish and maintain files on major active accounts within your market area. Provide feedback to the Director of Event / Event Manager on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in your market area. Arrange site inspections of the hotel. Disseminate Event Sales related information to other departments as appropriate. Attend all post-conference meetings, as required, arranged by the Meeting Services department and assist in the preparation of post-conference reports. Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. Establish and maintain effective employee relations. Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees. Maintain professional business confidentiality. Carry out any other reasonable duties and responsibilities as assigned The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. REPORT LINE & COMMUNICATION Reports to Director of Events Coordinates with all concerned personnel to ensure that all activities are accomplished. Communicates effectively with guest, clients, business partners and staff. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline Minimum 3 years of experience in a hotel industry (reservation, front office or food & beverages), preferably in international chain hotels Have excellent communication skills in written and spoken English Have a positive attitude toward challenges and the drive to excel Possesses professional disposition with excellent communication and interpersonal skills
Job Description PRIMARY RESPONSIBILITIES: Assists the General Manager with the day-to-day operations of a hotel and its facility, including front desk operations, reservations, and concierge and customer services. as well as ensuring all of the normal daily activities run smoothly. Oversees property maintenance and appearances to ensure pleasant presentation of the hotel. Briefs and updates the general manager on hotel goings-on, files, assists in sales and marketing, oversees catering and events at the hotel, handles hotel client needs at an executive level. Ensures compliance of minimum product guidelines as set by Dusit International. Liaises with and obtains approval from Corporate office for any deviations. Provides a professional, advisory and executive support in all aspects of hotel operations to the General Manager to assist in meeting strategic goals of the resort. Participates in Daily Excom Meetings and follow up on all decisions made by the G.M. and the Executive Committee for successful implementation. Monitors, controls and implements procedures as detailed in the hotel policies and procedures manual. Keeps holding a strategic overview and planning ahead to maximize profits. Represents the company’s overall business strategies and works to implement and effect change in the daily work environment. Develops and implements strategies that will ensure efficient integration of the resorts resources with emphasis on cross training and efficient use of manpower. Follows Dusit standard procedure for the appointment of selected personnel together with the HR department. Identifies and solves problems as well as handles customers’ complaints in a timely and professional manners Ensures co-ordination between Engineering, Front Office and Houskeeping for regular maintenance of guest rooms. Reviews departmental programmes and development plans to groom future department heads and divisional leaders. Coaches and counsels management staffs to be able to supervise and guide their subordinates effectively and efficiently. All staff must be ambassadors of the brand at all times. Monitors KPIs for Rooms Division Department Heads and Asst Department Heads, in line with corporate and hotel KPI goals and reviews performance against goals periodically. Ensures that staff assigned in all areas receives all necessary training, observation and shifts in the hotel as part of orientation are scheduled and appropriate mentor assigned, annual training requirements are monitored and staff are in compliance with all required training. Assists General Manager in recruitment and selection of department heads/managers as required. Performs other duties as assigned by General Manager REPORT LINES & COMMUNICATION Reports to General Manager. Responds to emergencies in the absence of the General Manager. Interacts with Corporate personnel, clients, guests, government officials, and other important individual in the community in promoting the hotel. JOB REQUIREMENT Minimum education of Bachelor degree in Hospitality, Hotel Management, Business Administration or relevant discipline Minimum of 10 years in hotel management experience in a similar capacity, preferably in a 5 star environment Knowledgeable and proven achievement in key hotel operations; Rooms, F&B. Ideally with sales experience Have excellent communication skills in written and spoken English Ability to solve deal with problems and emergency under stressful situations and communicate effectively with staff and customers.
Job Description PRIMARY RESPONSIBILITIES: Human Resources Monthly Report Ensure a monthly report from Corporate Office and the hotels are submitted by the 1st of every month Manage to consolidate the report and provide the presentation of the report to the management by 10th of every month. Compensation And Benefits Research compensation and benefits packaging as per management request. Submit information for minimum wage adjustment and provide support data for management decision. Ensure that benefit package for staff if in line with the company policy. Human Resources Policies & Procedures Propose Human Resources policies and procedure for management approval. Manage to launch new policy after approved and signed by management. Advise and explain details of the policies to hotel Human Resources when required. Ensure that the hotels and Corporate Office adheres to policies. Bring up problem concern with the polices & procedure to general manager, Talent Management. Training and Skill Development Manages for training courses certified at the Department of Skills Development of Skills Development for Corporate Office during the year. Ensure of receiving certified letter from Department of Skills Development for Dusit Hotels & Resorts and Dusit Thani PLC and use as supporting document to submit with the calculation form of contribution fund for Department of Skill Development. Handle for internship training program. Staff Activities Organize activity for staff in order to create staff morale and good working environment. Office Management Ensure the smooth of office operations in area of meeting room management, telephone communication for Receptionist/Operator. Support on purchase of cleaning supplies. Admistrative Responsibilities Ensure that work permit and visa requisition for expats staff are requested, extended and canceled in appropriate timeline. Manage the annual physical check – up for Corporate Staff and sales representatives of hotel properties outside Bangkok. RELATIONSHIP Personal System Administrator. Human Resources Officer. Operator/Receptionist. JOB REQUIREMENT Minimum education of Bachelor degree in Human Resources Management or relevant discipline. Comprehensive HR. experience at least 5 years with a minimum of 2 years in managerial level. Preferably in a hospitality business. Strong knowledge in the principles and practices of all HR. functions. Have good English communication skills both in written and spoken. Computer literate. Possess professional disposition with excellent communication and interpersonal skills.
Job Description PRIMARY RESPONSIBILITIES: Market Strategy: Works with market leadership to ensure proper pricing, positioning and inventory Management of all rooms, function space, outlets and other revenue streams Sales: Provides input and direction on hotel sales goals, pricing and selling strategy and customer information. Human Resources: Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages market strategy budget to achieve or exceed budgeted revenue expectations. Administrative responsibilities Collaborates with Director of Finance to develop annual operating budget for hotel Works with Director of Sales and Marketing to develop Marketing Plan for all revenue streams Processes period end reporting and critique Technical and Commercial Responsibilities Ensure hotels achieve/exceed revenue targets as specified in respective budget Instill a strong revenue culture with objective to improve hotel’s market share positions and RGI’s Apply Revenue Management and work in conjunction with the hotel(s) leadership team to determine hotel(s) strategies to achieve budget and strong market share positioning Assist the annual pricing process for transient, group, banquet and function space Continuous analysis of competitive sets, price positioning, seasonality and mix Processes month end reporting and critiques Collaborates with Director of Finance to develop annual operating budget for hotel Works with Director of Sales and Marketing to develop Marketing Plan for all revenue streams Ensure standards of Revenue Management discipline is practiced in the property Proactively engaging with Corporate office to ensure seamless communication Human Resources Responsibilities Train sales strategy team members on key areas of revenue and yield management Establishes and maintains open, collaborative relationships with colleagues and ensures colleagues do the same within the team REPORT LINE & COMMUNICATION Reports to General Manager and if applicable works closely with designated Corporate Office. Coordinates functions and activities with other departments in relation to the Sales and Marketing affairs. Liaises with concerned departments to ensure that operations deliver the best quality product and service to our clients. Others Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline Minimum of 5 years of hotel Revenue Management experience Have excellent communication skulls in written and spoken English Self-motivated, result-oriented, resourceful and possesses leadership qualities Possesses professional disposition with excellent communication and interpersonal skills Knowledge of technical and managerial applications of Revenue Management System and their utilization Knowledge of total hotel revenue management concept and processes Ability to interpret market data and apply to sales strategy Financial management skills e.g. ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning Ability to use standard software applications, complex spreadsheet software, analytical tools and hotel systems Ability to execute against the strategy; drive results
Job Description Ensure that all Reservation Agents are up-to-date knowledge of. All hotel facilities/services, hours of operation. All guest room layouts, bed types, décor, appointments, and locations. Room availability for any given day. All room rates, packages and promotions. Restricted dates, rates and room types. Specific arrangements between hotel and travel agencies, corporate reservations center. Entertainment/special events scheduled in the hotel. Take personal responsibility for driving up selling, achieving set revenue targets by months. Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
Job Description PRIMARY RESPONSIBILITIES: PLANNING & ADMINISTRATION Develops methodologies, frameworks, strategies and plans that support the culture of quality assurance initiatives and ensures this is aligned to customer excellence. Identifies key elements that determine the formulation of a hotel service strategy to support Dusit signature guest experience. Develops QA operational objectives by contributing information and analysis to strategic plans and reviews. Coordinates the on-going use of Performance Management to establish performance targets through agreed KPIs for all managers. Coordinates and Communicates QA activities between departments and functions. Establishes common ground amongst the senior management and all hotel associates to ensure critical milestones are met and communicated accordingly. Leads a hotel’s efforts to maintain continuous product or service quality by implementing process improvement, data analysis and measurement devices. Develops and manages QA budget, monitors its usage in order to make sure that the operation is effectively conducted, cost saving and well integrated. SERVICE QUALITY Determines and establishes quality standards related to products and services offered by a hotel in line with Dusit Brand Standards. Ensures that all employees received company’s service quality training programmes. OPERATIONAL STANDARDS & COMPLIANCE Advises the Management of compliance issues and conducts quality related activities such as deviations, complaints, and training. Conduct internal audit on products, processes, places and people. Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. CUSTOMER SATISFACTION Investigates customer complaints; collaborating with other members of management to develop new product, or improve process, place and training methods. Coordinates with hotel management in Guest Expectations & Satisfaction Analysis (i.e. Market Matrix, EOS, Mystery Shopper Reports, MOD reports) to identify the guest experience and service quality solutions that are in alignment with Dusit’s operational standards. Energizes and challenges staff at various levels to look at service quality and guest experience management from a new perspective to enhance service quality mindset from WITHIN. LOSS CONTROL Develops QA plans by conducting hazard analyses; identifies critical control points and preventive measures; establishes critical limits, monitoring procedures, and corrective actions. Leads and implements the corporate philosophy with regards to loss control and risk management; ensures consistency with legal and regulatory requirements, corporate financial goals and customer service needs. Stays abreast of any changes to laws and regulations pertaining to loss control and makes recommendations to top management. SUPPLIER INVOLVEMENT Works with purchasing to establish quality requirements from external suppliers. Provides direction and leadership for compliance with local regulation requirements and provides constructive evaluation of quality related systems for suppliers that provide materials, services and products to the hotel. Report Line & Communication The QA Lead will report to the General Manager and be a Secretary of the QA Committee. For part-time QA Lead, he or she will also maintain his/her current reporting line for other full-time duties and responsibilities as per his/her full-time job. Works closely with Director of HR, HR Manager, Training Manager and other department heads to implement effective service quality training programmes. Works with operational managers and colleagues to identify problems, review procedures, improve efficiency and quality of the service culture and identify appropriate monitoring and auditing systems. Others Acts as a catalyst for change and improvement in performance/quality Updates job knowledge by studying trends in and developments in quality management; maintaining personal networks; participating in professional organizations. Assumes the role of the QA trainer for the Dusit signature guest experience training programmes for line employees. Performs any other related duties as assigned by QA Committee. Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness. Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. JOB REQUIREMENT Preferably 2-3 years of experience in Quality Assurance systems, such as training, risk management, loss control or internal audit. Minimum education of Bachelor degree in Business Management or relevant discipline. A problem-solver with strong analytical skills and a track record of success in Experience with reviewing and writing SOPs Highly creative and organized individual with a magnetic personality to engage and influence a team. Must be able to communicate effectively with your colleagues and management regarding compliance standards, policies and procedures.