Reservation Executive or Assistant Manager

The Orchid Hotel is part of Kamat Hotels (India) Ltd., Asia’s first certified 5-Star Ecotel hotel brand, known for sustainable luxury, environment-friendly operations, and over 95 national & international awards.

Reservation Executive

• Handle all reservation enquiries via phone, email, and online channels; process bookings, modifications & cancellations with accuracy.
• Monitor room inventory & availability; manage room allocations, block bookings, and blackout dates to maximize occupancy and revenue.
• Up-sell room categories, packages or added services where appropriate.
• Liaise with OTAs, travel agents, corporate accounts & groups to generate business.
• Maintain & update the property management system (PMS) with accurate reservation data and guest profiles.
• Coordinate with Front Office, Revenue Management, Housekeeping & other departments to ensure smooth guest arrivals and stay.
• Assist in preparing reports: weekly/monthly reservation reports, pick-up trend analysis, occupancy forecasts, and business segment performance.
• Ensure compliance with reservation policies, room-rate guidelines, and customer service standards.
• As Assistant Manager level: supervise/responsible for training of reservation agents, schedule management, performance reviews, and contributing to strategy to drive revenue growth.
• Help with feedback & guest satisfaction initiatives related to reservations.

• Diploma or degree in Hotel Management / Hospitality; additional certification is a plus.

• Reservation Executive:

  1-3 years of experience in reservations or related front office role in a hotel.

• Assistant Manager – Reservations:

  3-5 years in a similar role, preferably with supervisory or leadership exposure.
• Strong knowledge of PMS (e.g., Opera or equivalents), OTA systems, room distribution channels.
• Excellent communication skills (verbal & written), customer-service orientation.
• Analytical mindset: ability to review data/trends and suggest improvements.
• Good organizational skills, ability to multitask & work under pressure.
• Flexible work hours; willingness to work in shifts including weekends/public holidays.

• Opportunity to work with a reputed Ecotel, sustainable luxury brand.
• Team oriented, supportive work environment.
• Learning & growth opportunities in revenue management & front office leadership.
• Competitive salary and benefits.

Share updated CV on 84220928044 or mail us on - hrexe.mum@orchidhotel.com