About Us The Orchid Hotel is part of Kamat Hotels (India) Ltd., Asia’s first certified 5-Star Ecotel hotel brand, known for sustainable luxury, environment-friendly operations, and over 95 national & international awards. Role Overview We are seeking a motivated, detail-oriented professional to join our Reservations department as a Reservation Executive or Assistant Manager – Reservations . This role is crucial in ensuring excellent guest experience, maximizing revenue, and maintaining reservation operations aligned with The Orchid’s high standards and green commitments. Key Responsibilities Handle all reservation enquiries via phone, email, and online channels; process bookings, modifications & cancellations with accuracy. Monitor room inventory & availability; manage room allocations, block bookings, and blackout dates to maximize occupancy and revenue. Up-sell room categories, packages or added services where appropriate. Liaise with OTAs, travel agents, corporate accounts & groups to generate business. Maintain & update the property management system (PMS) with accurate reservation data and guest profiles. Coordinate with Front Office, Revenue Management, Housekeeping & other departments to ensure smooth guest arrivals and stay. Assist in preparing reports: weekly/monthly reservation reports, pick-up trend analysis, occupancy forecasts, and business segment performance. Ensure compliance with reservation policies, room-rate guidelines, and customer service standards. As Assistant Manager level: supervise/responsible for training of reservation agents, schedule management, performance reviews, and contributing to strategy to drive revenue growth. Help with feedback & guest satisfaction initiatives related to reservations. Job Requirements Diploma or degree in Hotel Management / Hospitality; additional certification is a plus. Reservation Executive: 1-3 years of experience in reservations or related front office role in a hotel. Assistant Manager – Reservations: 3-5 years in a similar role, preferably with supervisory or leadership exposure. Strong knowledge of PMS (e.g., Opera or equivalents), OTA systems, room distribution channels. Excellent communication skills (verbal & written), customer-service orientation. Analytical mindset: ability to review data/trends and suggest improvements. Good organizational skills, ability to multitask & work under pressure. Flexible work hours; willingness to work in shifts including weekends/public holidays. What We Offer Opportunity to work with a reputed Ecotel, sustainable luxury brand. Team oriented, supportive work environment. Learning & growth opportunities in revenue management & front office leadership. Competitive salary and benefits. Share updated CV on 84220928044 or mail us on - hrexe.mum@orchidhotel.com
Job Summary: The Revenue Manager is responsible for developing and implementing strategies to optimize hotel revenue, occupancy, and market share. The role involves forecasting, pricing, and inventory management across all segments to maximize profitability while maintaining The Orchid’s brand positioning as a leading 5-star Ecotel hotel. Key Responsibilities: Revenue Optimization & Strategy: Develop and execute revenue management strategies and best practices to achieve budgeted revenue and profitability goals. Analyze market trends, demand patterns, and competitor pricing to determine effective rate positioning. Manage room inventory, pricing strategies, and distribution across all channels (brand website, OTAs, GDS, corporate, and group segments). Implement dynamic pricing strategies to optimize RevPAR and ADR. Forecasting & Reporting: Prepare accurate daily, weekly, and monthly revenue forecasts. Analyze pick-up trends, pace reports, and business mix to recommend proactive strategies. Produce and present revenue performance reports, highlighting variances and areas of improvement to management. Maintain data accuracy in PMS, CRS, and channel manager systems. Channel & Distribution Management: Oversee rate loading and distribution on all online and offline platforms. Ensure rate parity and availability across all channels. Coordinate with e-commerce and digital marketing teams to enhance online visibility and conversion. Collaboration & Communication: Work closely with Sales, Front Office, and Reservations to align pricing and promotional activities. Partner with the Finance team to support budgeting, forecasting, and profitability analysis. Participate in management meetings and provide data-driven recommendations for business decisions. System & Process Excellence: Leverage revenue management systems (RMS), PMS (preferably IDS/Opera), and BI tools for data-driven decisions. Continuously review and refine SOPs related to revenue management processes. Stay updated with market intelligence and new tools/technologies in revenue management. Qualifications & Experience: Bachelor’s or Master’s Degree in Hotel Management, Business, or related field. Minimum 3–5 years of experience in Revenue Management in a reputed 4/5-star hotel. Proficiency in revenue management tools, channel managers, and PMS systems. Strong analytical, numerical, and strategic planning skills. Excellent communication and presentation abilities. Key Competencies: Analytical mindset with strong business acumen. Advanced Excel and data interpretation skills. Decision-making ability under pressure. Strategic thinking with attention to detail. Collaborative and proactive leadership approach. Work Environment: Office-based role with regular coordination with Sales, Front Office, and E-Commerce teams. Upholds The Orchid’s values of eco-friendly and sustainable luxury hospitality.
Job Title: HR Executive Location: IRA by Orchid Dwarka, Dwarka – Devbhoomi Dwarka District, Gujarat Reporting to: HR Manager / General Manager (Hospitality) Employment Type: Full Time Company Overview: IRA by Orchid Dwarka is a premium eco-luxury hotel property under the umbrella of the Orchid Hotels / Kamat Hotels group. Situated near the sacred Dwarkadhish Temple and close to the Arabian Sea, the hotel offers thoughtfully designed guest rooms, banquet & event facilities, modern amenities and personalised service in a culturally rich setting. As the HR Executive, you will play a pivotal role in supporting HR operations for this property and align with the hotel’s high-service culture and sustainability ethos. Key Responsibilities: Manage the full cycle of HR operations for the property: recruitment, onboarding, orientation, employee records & documentation. Partner with department heads (Front Office, Housekeeping, F&B, Banquets, etc) to understand staffing needs, job-profiles, and talent gaps. Coordinate and assist in hiring: sourcing, screening, scheduling interviews, managing offers, and joining formalities. Maintain HR databases (attendance, leaves, payroll inputs, statutory compliance) and ensure accuracy of employee data. Support the implementation of training & development initiatives related to hospitality service standards, guest-experience, internal HR processes. Facilitate employee engagement, communication, and welfare programs to boost morale, retention and service culture aligned with the property’s values. Ensure compliance with labour laws and hotel-industry relevant statutes (attendance/shift records, contracts, benefits). Provide HR support to managers and employees: clarify HR policies, handle queries, escalate issues to HR Manager as needed. Assist in performance management processes: compilation of appraisals, calibrations, feedback sessions in coordination with department heads. Contribute to HR projects (e.g., induction of new systems, employee satisfaction surveys, employer branding for the hotel) to enhance the hotel’s HR effectiveness. Help manage staffing for banquet/event operations and seasonal surge requirements by proactive workforce planning. Qualifications & Skills Bachelor’s degree in Human Resources / Business Administration / Hotel Management or equivalent. Prior experience (ideally 2-4 years) in HR operations within hospitality/hotel industry is preferred. Good understanding of recruitment, employee lifecycle, HR documentation, statutory compliance. Strong interpersonal and communication skills; ability to build rapport with employees at all levels. Proficient in MS Office (Excel, Word); experience with HRIS/Payroll systems is an added advantage. Ability to work in fast-paced hospitality environment with multiple departments and shifts. High level of confidentiality, professionalism, and service-oriented mindset. Flexible attitude, willingness to adapt and support across departments when needed. Knowledge of local labour laws (Gujarat/India) and hospitality industry norms. Personal Attributes Proactive and solution-oriented: able to anticipate HR needs and act accordingly. Strong organisational skills, attention to detail, ability to handle multiple priorities. High degree of integrity and ethical standards. Empathetic listener and good team player who can collaborate well with diverse teams in hospitality. Service mindset aligned with high-quality guest and employee experience. What We Offer An opportunity to join a premium hotel brand in a culturally significant and picturesque destination (Dwarka). Exposure to full hotel-HR operations within a growing property of the IRA by Orchid portfolio. A dynamic hospitality environment offering opportunities to learn and grow in HR. Competitive salary and benefits in line with hospitality industry standards. A role where you make a direct impact on employee experience and hospitality excellence.
Job description: About the Role: We are seeking a dedicated Housekeeping GSA or Room Attendant to join our team. Your primary responsibility will be to ensure all allocated areas are clean, hygienic, and welcoming. You'll work with cleaning tools, chemicals, and follow strict safety & sanitization standards. Key Responsibilities: Clean and sanitize rooms, furniture, fixtures, floors, bathrooms, etc. Restock supplies: toiletries, towels, cleaning products. Proper use and maintenance of cleaning tools/equipment. Handle cleaning chemicals safely, following guidelines. Report any damage, maintenance issues or safety concerns to the relevant department. Job Requirements: Minimum qualification: Diploma Experience: 6 Months - 5 Years in housekeeping or related role Strong knowledge of cleaning tools, chemicals, and safety protocols Attention to detail, good time management skills Physical stamina to perform repetitive tasks and move around regularly If interested, please share your CV at8422928044or[HIDDEN TEXT] Benefits: Food provided Health insurance Provident Fund Annual Bonus
Duty Manager – The Orchid Hotels, Mumbai About Us The Orchid Hotels, part of Kamat Hotels India Ltd., is Asia’s first 5-Star Ecotel brand, celebrated for sustainable luxury and exceptional guest care. Role Overview As Duty Manager, you’ll oversee hotel operations during your shift, ensuring our high service standards are met and guests experience a seamless stay from check-in to check-out. Key Responsibilities Supervise daily operations across Front Office, Guest Relations, and related areas. Resolve guest complaints, ensure timely escalations, and maintain guest satisfaction. Coordinate with all departments (Housekeeping, Engineering, F&B) to ensure operational excellence and standards compliance. Monitor shift performance: occupancy, staff levels, safety, and public area standards. Ensure adherence to company policies, emergency procedures, cash control, and loss prevention. Maintain professional grooming, personal demeanour, and represent the hotel brand with pride. Qualifications & Skills Diploma or Graduate in Hotel Management or related field preferred. 2–4 years’ experience in guest-facing roles at a 4- or 5-star hotel, preferably in supervisory capacity. Strong leadership, communication and conflict-resolution skills; calm under pressure. Proficient with hotel systems (e.g., Innkey PMS/Opera), MS Office; good local area knowledge. Flexible to work shifts, weekends, and holidays. What We Offer Join a respected eco-luxury hotel brand, take on a visible leadership role, grow your hospitality career, and benefit from competitive compensation and training opportunities.
Role Description This is a full-time on-site role for a Food and Beverage Associate, located in Shimla. The Food and Beverage Associate will handle day-to-day food service operations, ensuring prompt and courteous service to guests. Responsibilities include assisting with menu items, catering to customer needs, maintaining cleanliness and organization, and collaborating with the team to deliver a seamless dining experience. Adherence to hotel standards and food safety regulations is expected at all times. Qualifications Knowledge and experience in Food Service and Food & Beverage operations Strong Customer Service and Communication skills to interact effectively with guests Basic Culinary Skills, including food preparation and presentation Attention to detail, teamwork, and the ability to work efficiently in a fast-paced environment Previous experience in the hospitality industry, specifically in food and beverage roles, is beneficial Availability to work flexible hours, including weekends and holidays
Job Title: Assistant Housekeeping Manager Location: The Orchid Hotel, Mumbai, Maharashtra Department: Housekeeping Reports to: Executive Housekeeper / Housekeeping Manager Type: Full‐time Job Summary The Assistant Housekeeping Manager plays a pivotal role in supporting the Executive Housekeeper to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency across guest rooms, public areas, and back-of-house spaces. This person will lead the housekeeping team, coordinate daily operations, and assist in budget, inventory, and staff management. Key Responsibilities Operations & Quality Management Supervise, inspect, and drive cleanliness standards in guest rooms, public areas, and service zones. Assign daily tasks to Room Attendants, House Attendants, and Supervisors based on occupancy, check-outs, and VIP arrivals. Conduct regular inspections to identify maintenance issues, report to Engineering, and follow up until resolution. Participate in a cyclical cleaning program (deep cleans, window cleaning, carpet shampooing, etc.). Staff Management & Training Assist in recruiting, training, and onboarding housekeeping staff. Provide leadership, coaching, and performance feedback to supervisors and attendants. Conduct regular “walk-throughs” and team briefings to reinforce standards and address performance. Ensure adherence to health, safety, and hygiene policies in line with local regulations. Inventory & Cost Control Monitor housekeeping supplies and equipment; maintain par levels and place orders as needed. Assist with budget planning and cost control; ensure resource utilization is efficient and cost-effective. Manage linen, uniforms, and guest supply inventories, ensuring stock is well-maintained and losses minimized. Guest Service & Experience Handle guest complaints related to housekeeping, and work closely with Front Office to resolve issues promptly. Uphold a guest-centric mindset and ensure that VIP and special requests are prioritized. Support lost & found procedures, ensuring guest property is handled per hotel standards. Reporting & Administration Prepare and maintain reports on occupancy, cleaning status, payroll, and departmental expenses. Assist the Executive Housekeeper in developing and implementing SOPs (standard operating procedures) for housekeeping. Coordinate with other departments (Front Office, Engineering, F&B) for smooth operations. Continuous Improvement Recommend process improvements to enhance productivity, quality, and guest satisfaction. Support sustainability initiatives (if applicable) to optimize resource consumption (water, chemical, linen). Participate in renovation or room refurbishment projects as required. Qualifications & Skills Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred. Experience: 6–8 years of progressive experience in hotel housekeeping, ideally in a luxury or lifestyle hotel. Proven leadership and team supervision skills. Strong organizational, time-management, and interpersonal skills. Excellent eye for detail and a commitment to high quality and brand standards. Basic financial acumen: budgeting, inventory control, cost-management. Working knowledge of hotel management software (e.g., PMS such as Opera, Innkey) and MS Office. Good communication skills (verbal and written) in English; knowledge of local languages is a plus. Flexibility to work in shifts, weekends, and public holidays. Personal Qualities Proactive and hands-on leader. Guest-focused with a passion for hospitality. Resilient, with the ability to handle high-pressure situations. Ethical, with sensitivity to guest confidentiality and property. Collaborative mindset: able to work cross-departmentally. What We Offer Competitive salary and performance-based incentives. Training and career growth opportunities. Employee benefits (health insurance, staff meals, uniform, etc.). A dynamic, green-certified hotel environment (if The Orchid has sustainability initiatives). A supportive work culture grounded in The Orchid’s brand values. NOTE - We are not providing accommodation for this role.
Job Title: Front Office Associate / Executive Department: Front Office Location: The Orchid Hotel, Mumbai Reports To: Front Office Manager / Duty Manager Job Summary: The Front Office Associate/Executive is responsible for ensuring a seamless guest arrival and departure experience, delivering exceptional hospitality services, and maintaining accurate guest records. The role includes handling guest queries, room assignments, reservations, billing, and ensuring the highest level of guest satisfaction throughout their stay. Key Responsibilities: Welcome guests with warm hospitality and conduct smooth check-in and check-out procedures. Handle room allocations, guest preferences, and special requests efficiently. Manage guest profiles and reservation details accurately in the PMS. Provide information regarding hotel facilities, services, and local attractions. Address guest inquiries, concerns, and complaints promptly with effective resolution. Coordinate with Housekeeping, Concierge, and other departments to ensure excellent service delivery. Maintain proper billing, posting of charges, and handle cash/credit transactions responsibly. Ensure the lobby and front desk area are clean, organized, and well-presented. Promote hotel services, upsell rooms and packages to maximize revenue. Assist in handling telephone calls, emails, and internal communication professionally. Follow SOPs, safety protocols, and maintain confidentiality of guest information. Support guest loyalty and membership program enrollments and engagement. Requirements & Skills: 1–3 years of experience in Front Office operations, preferably in a 5-star hotel. Knowledge of hotel Property Management Systems (IDS/Opera/Fidelio or similar) preferred. Excellent communication skills in English; knowledge of additional languages is a plus. Strong guest service orientation with a friendly and positive demeanor. Ability to multitask and work in a fast-paced environment. Professional grooming standards and interpersonal skills. Flexibility to work shifts, weekends, and holidays as required. Education: Degree or Diploma in Hospitality Management or related field preferred.
Job Title: Front Office Associate / Executive Department: Front Office Location: The Orchid Hotel, Mumbai Reports To: Front Office Manager / Duty Manager Job Summary: The Front Office Associate/Executive is responsible for ensuring a seamless guest arrival and departure experience, delivering exceptional hospitality services, and maintaining accurate guest records. The role includes handling guest queries, room assignments, reservations, billing, and ensuring the highest level of guest satisfaction throughout their stay. Key Responsibilities: Welcome guests with warm hospitality and conduct smooth check-in and check-out procedures. Handle room allocations, guest preferences, and special requests efficiently. Manage guest profiles and reservation details accurately in the PMS. Provide information regarding hotel facilities, services, and local attractions. Address guest inquiries, concerns, and complaints promptly with effective resolution. Coordinate with Housekeeping, Concierge, and other departments to ensure excellent service delivery. Maintain proper billing, posting of charges, and handle cash/credit transactions responsibly. Ensure the lobby and front desk area are clean, organized, and well-presented. Promote hotel services, upsell rooms and packages to maximize revenue. Assist in handling telephone calls, emails, and internal communication professionally. Follow SOPs, safety protocols, and maintain confidentiality of guest information. Support guest loyalty and membership program enrollments and engagement. Requirements & Skills: 13 years of experience in Front Office operations, preferably in a 5-star hotel. Knowledge of hotel Property Management Systems (IDS/Opera/Fidelio or similar) preferred. Excellent communication skills in English; knowledge of additional languages is a plus. Strong guest service orientation with a friendly and positive demeanor. Ability to multitask and work in a fast-paced environment. Professional grooming standards and interpersonal skills. Flexibility to work shifts, weekends, and holidays as required. Education: Degree or Diploma in Hospitality Management or related field preferred.
Position: Front Office Manager Location: The Orchid Hotel, Mumbai Property Size: 372 keys Reporting to General Manager Role Summary The Front Office Manager will oversee all front-office operations of the hotel — including reception, guest services, reservations, concierge, and lobby — ensuring seamless check-in/check-out, outstanding guest service, and efficient coordination with other departments. This is a senior operations role with responsibility for departmental leadership, revenue maximization, guest satisfaction, and staff development. Key Responsibilities Guest Services & Operations Management Oversee the daily operations of the front office: guest check-in, check-out, registration, room allocation, billing/payment processing, and handling guest requests. Ensure the front desk, lobby, and guest-facing areas are maintained to the highest standards of cleanliness, presentation, and guest comfort. Monitor and maintain accurate room status, reservation data, and guest information in the hotel Management / PMS system. Handle guest complaints, concerns, and special requests; ensure prompt resolution and service recovery when required. Team Leadership & Staff Management Recruit, train, supervise, mentor and evaluate front-office staff (receptionists, concierge, bell staff / doormen, night staff as applicable). Plan and manage staff scheduling and shift rosters to ensure adequate coverage (peak check-in/check-out, weekends, holidays, high occupancy periods). Develop and enforce standard operating procedures (SOPs) for all front-office activities, ensuring adherence to hotel policies, brand standards, safety, and security protocols. Revenue & Financial Management Work with rooms/revenue / sales teams to maximize occupancy, average room rate and revenue via upselling, walk-ins, upgrades, and efficient room allocation. Oversee and control front office-related financial transactions: billing, payments (cash/credit), audits, night audit/shift-end reports, and reconciliation. Participate in departmental budgeting, forecasting room occupancy, and resource planning for staff and supplies as per business needs. Inter-departmental Coordination & Communication Liaise with departments such as Housekeeping, Maintenance, Sales/Reservations, F&B, Security, and others to coordinate guest requirements (e.g. room readiness, maintenance requests, guest transfers). Collaborate with Sales/Marketing/Revenue Management teams to support group bookings, corporate accounts, overflow reservations, and promotional packages. Guest Satisfaction & Quality Assurance Ensure service excellence and consistency: greet guests warmly, provide information about hotel services/amenities/local area, anticipate guest needs, and deliver personalized service. Monitor guest feedback, handle escalations, and implement corrective or preventive actions to maintain high guest satisfaction and retention. Maintain guest confidentiality, security, and data integrity, and ensure compliance with all hotel and regulatory policies. Staff Development & Departmental Growth Conduct regular training and development sessions for front-office staff to uphold service standards and improve performance. Encourage teamwork, motivate staff, recognize high performance, and maintain positive work environment to reduce turnover and maintain morale. Administration & Reporting Prepare and submit regular reports: occupancy forecasts, daily operations, guest incidents/complaints, revenue, staffing metrics, and other KPIs as required by management. Ensure front-office supplies, systems (PMS), cash handling tools, keys, security protocols are maintained and audited regularly. Required Qualifications & Skills Bachelor’s degree / Diploma in Hospitality Management, Hotel Administration, or related field preferred. Proven experience: ideally 5+ years in front-office operations at a hotel, with at least 2 years in supervisory or management role. Strong leadership, team management, and staff training skills; ability to motivate and manage a diverse front-office team. Excellent communication and interpersonal skills; proficient in guest relations, problem solving, diplomacy, and conflict resolution. Strong organizational skills, attention to detail, and ability to multitask under pressure, especially during peak occupancy periods. Knowledge of hotel Property Management Systems (PMS), reservation systems, and standard front-office software (billing, reporting). Familiarity with relevant financial and audit procedures is desirable. Flexibility to work in shifts, including nights, weekends, and public holidays, as required in a large 372-key property.