About Us The Orchid Hotel is part of Kamat Hotels (India) Ltd., Asia’s first certified 5-Star Ecotel hotel brand, known for sustainable luxury, environment-friendly operations, and over 95 national & international awards. Role Overview We are seeking a motivated, detail-oriented professional to join our Reservations department as a Reservation Executive or Assistant Manager – Reservations . This role is crucial in ensuring excellent guest experience, maximizing revenue, and maintaining reservation operations aligned with The Orchid’s high standards and green commitments. Key Responsibilities Handle all reservation enquiries via phone, email, and online channels; process bookings, modifications & cancellations with accuracy. Monitor room inventory & availability; manage room allocations, block bookings, and blackout dates to maximize occupancy and revenue. Up-sell room categories, packages or added services where appropriate. Liaise with OTAs, travel agents, corporate accounts & groups to generate business. Maintain & update the property management system (PMS) with accurate reservation data and guest profiles. Coordinate with Front Office, Revenue Management, Housekeeping & other departments to ensure smooth guest arrivals and stay. Assist in preparing reports: weekly/monthly reservation reports, pick-up trend analysis, occupancy forecasts, and business segment performance. Ensure compliance with reservation policies, room-rate guidelines, and customer service standards. As Assistant Manager level: supervise/responsible for training of reservation agents, schedule management, performance reviews, and contributing to strategy to drive revenue growth. Help with feedback & guest satisfaction initiatives related to reservations. Job Requirements Diploma or degree in Hotel Management / Hospitality; additional certification is a plus. Reservation Executive: 1-3 years of experience in reservations or related front office role in a hotel. Assistant Manager – Reservations: 3-5 years in a similar role, preferably with supervisory or leadership exposure. Strong knowledge of PMS (e.g., Opera or equivalents), OTA systems, room distribution channels. Excellent communication skills (verbal & written), customer-service orientation. Analytical mindset: ability to review data/trends and suggest improvements. Good organizational skills, ability to multitask & work under pressure. Flexible work hours; willingness to work in shifts including weekends/public holidays. What We Offer Opportunity to work with a reputed Ecotel, sustainable luxury brand. Team oriented, supportive work environment. Learning & growth opportunities in revenue management & front office leadership. Competitive salary and benefits. Share updated CV on 84220928044 or mail us on - hrexe.mum@orchidhotel.com
Job Summary: The Revenue Manager is responsible for developing and implementing strategies to optimize hotel revenue, occupancy, and market share. The role involves forecasting, pricing, and inventory management across all segments to maximize profitability while maintaining The Orchid’s brand positioning as a leading 5-star Ecotel hotel. Key Responsibilities: Revenue Optimization & Strategy: Develop and execute revenue management strategies and best practices to achieve budgeted revenue and profitability goals. Analyze market trends, demand patterns, and competitor pricing to determine effective rate positioning. Manage room inventory, pricing strategies, and distribution across all channels (brand website, OTAs, GDS, corporate, and group segments). Implement dynamic pricing strategies to optimize RevPAR and ADR. Forecasting & Reporting: Prepare accurate daily, weekly, and monthly revenue forecasts. Analyze pick-up trends, pace reports, and business mix to recommend proactive strategies. Produce and present revenue performance reports, highlighting variances and areas of improvement to management. Maintain data accuracy in PMS, CRS, and channel manager systems. Channel & Distribution Management: Oversee rate loading and distribution on all online and offline platforms. Ensure rate parity and availability across all channels. Coordinate with e-commerce and digital marketing teams to enhance online visibility and conversion. Collaboration & Communication: Work closely with Sales, Front Office, and Reservations to align pricing and promotional activities. Partner with the Finance team to support budgeting, forecasting, and profitability analysis. Participate in management meetings and provide data-driven recommendations for business decisions. System & Process Excellence: Leverage revenue management systems (RMS), PMS (preferably IDS/Opera), and BI tools for data-driven decisions. Continuously review and refine SOPs related to revenue management processes. Stay updated with market intelligence and new tools/technologies in revenue management. Qualifications & Experience: Bachelor’s or Master’s Degree in Hotel Management, Business, or related field. Minimum 3–5 years of experience in Revenue Management in a reputed 4/5-star hotel. Proficiency in revenue management tools, channel managers, and PMS systems. Strong analytical, numerical, and strategic planning skills. Excellent communication and presentation abilities. Key Competencies: Analytical mindset with strong business acumen. Advanced Excel and data interpretation skills. Decision-making ability under pressure. Strategic thinking with attention to detail. Collaborative and proactive leadership approach. Work Environment: Office-based role with regular coordination with Sales, Front Office, and E-Commerce teams. Upholds The Orchid’s values of eco-friendly and sustainable luxury hospitality.