Duty Manager

Duty Manager – The Orchid Hotels, Mumbai

About Us

The Orchid Hotels, part of Kamat Hotels India Ltd., is Asia’s first 5-Star Ecotel brand, celebrated for sustainable luxury and exceptional guest care.

Role Overview

As Duty Manager, you’ll oversee hotel operations during your shift, ensuring our high service standards are met and guests experience a seamless stay from check-in to check-out.

Key Responsibilities

• Supervise daily operations across Front Office, Guest Relations, and related areas.
• Resolve guest complaints, ensure timely escalations, and maintain guest satisfaction.
• Coordinate with all departments (Housekeeping, Engineering, F&B) to ensure operational excellence and standards compliance.
• Monitor shift performance: occupancy, staff levels, safety, and public area standards.
• Ensure adherence to company policies, emergency procedures, cash control, and loss prevention.
• Maintain professional grooming, personal demeanour, and represent the hotel brand with pride.

Qualifications & Skills

• Diploma or Graduate in Hotel Management or related field preferred.
• 2–4 years’ experience in guest-facing roles at a 4- or 5-star hotel, preferably in supervisory capacity.
• Strong leadership, communication and conflict-resolution skills; calm under pressure.
• Proficient with hotel systems (e.g., Innkey PMS/Opera), MS Office; good local area knowledge.
• Flexible to work shifts, weekends, and holidays.

What We Offer

• Join a respected eco-luxury hotel brand, take on a visible leadership role, grow your hospitality career, and benefit from competitive compensation and training opportunities.