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GDS RMS Personal Independence Compliance Testing Team – Process Manager/Knowledge Practitioner Role
At EY, you’ll have the opportunity to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Join us and build an exceptional experience—for yourself and a better working world for all.
The Opportunity
This opportunity is within the Risk Management Services (RMS) function of EY Global Delivery Services (GDS), specifically in the Personal Independence Compliance Testing (PICT) team. The team plays a vital role in helping EY professionals maintain compliance with global personal independence policies—safeguarding EY’s status as an independent auditor.As an Independence Personal Independence Manager, you will operate in a dual capacity as a Process Manager and Knowledge Practitioner—owning critical operational processes and leading the strategy, design, and deployment of policy knowledge and training across teams and geographies. The role may include oversight of junior resources or coordination with global learning and regional teams, making it a pivotal position that blends technical expertise, stakeholder engagement, and continuous improvement.
Your Key Responsibilities
As a Process Manager, you will:
- Lead operational excellence for PICT processes, ensuring strong alignment with EY Global (EYG) policies.
- Maintain and evolve standard operating procedures (SOPs), process documentation, and risk controls.
- Drive end-to-end process improvements, working with global stakeholders and delivery teams.
- Manage, coach, and mentor a team (where applicable), ensuring clarity of roles, goal-setting, performance tracking, and professional development.
- Foster a collaborative, inclusive, and high-performance team culture that supports knowledge sharing, accountability, and continuous improvement.
- Support readiness for audits, reviews, and compliance assessments, and resolve process gaps.
- Use analytics and data insights to strengthen process performance and drive decision-making.
As a Knowledge Practitioner, you will:
- Own the PICT knowledge and enablement strategy, acting as the SME for independence-related policy content.
- Develop and deliver learning assets including knowledge repositories, onboarding guides, e-learning modules, refreshers, toolkits, and newsletters.
- Design and maintain a structured “New Hire Learning Journey” for PICT professionals, ensuring early alignment with EY’s personal independence compliance framework.
- Translate complex regulatory and policy updates into accessible, role-based training for GDS teams.
- Facilitate global knowledge-sharing sessions, walkthroughs, and surprise policy audits to reinforce awareness.
- Monitor feedback, learning effectiveness, and training completion to improve program quality.
Technical Expertise
- Strong understanding of EY’s personal independence framework, including audit client definitions, financial interests, and relevant policy restrictions.
- Ability to interpret and communicate technical guidance clearly across stakeholder groups.
- Exposure to compliance frameworks, internal controls, and industry risk standards.
- Experience with knowledge management systems, SOP design, and process ownership.
- Familiarity with financial instruments and investment types governed by independence policies.
Collaboration & Leadership
- Work closely with Global and Regional Independence stakeholders to align training content and process design.
- Coordinate with delivery leads, L&D teams, and policy owners to ensure quality, consistency, and compliance.
- Represent the enablement function in regional/global forums and actively contribute to transformation efforts.
- Supervise junior team members or coordinate with cross-location contributors supporting training and policy governance.
Skills And Attributes For Success
- Strong written and verbal communication; ability to simplify complex concepts for non-specialists.
- Passion for policy, training, and enabling others through structured knowledge systems.
- Proactive problem-solver with strong documentation, planning, and organizational skills.
- Collaborative, agile, and comfortable working across matrixed global teams.
- Proficiency in MS Office (Word, Excel, PowerPoint), SharePoint, Yammer; Power BI and L&D tools are a plus.
- Interest in Lean methodologies, business analytics, or automation is an advantage.
Qualification & Experience
- Postgraduate or master’s degree (Finance, Compliance, Risk, or equivalent field).
- 8–12 years of experience in Risk Management, Policy Enablement, or Process & Knowledge roles.
- Prior work in a Big 4 or global professional services setting, with focus on Independence, Compliance, or Internal Risk teams preferred.
- Demonstrated success in managing learning content, training programs, and/or knowledge platforms.
What You Can Expect
- A hybrid role that blends operational leadership with strategic knowledge enablement.
- The ability to shape and influence EY’s independence compliance culture across global delivery teams.
- A platform to drive process maturity, stakeholder engagement, and continuous learning in a fast-paced, purpose-driven environment.
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
