93 Yammer Jobs

- - - - - - - - - - - - Collaboration Solution Engineer is an individual who works in close co-ordination with Global engineering team. An Engineer is responsible for managing and maintaining O365 infrastructure and associated operational services. The position requires a candidate with work on Collaboration domain related projects, works as L3 engineer and be a part of “Scripting Factory” team to integrate new/ongoing scripting/automation initiative. An ideal candidate will ensure that the designed solution and evolutions meet functional and non-functional requirements such as availability, performance, security, and maintainability. You will work in collaboration with the Solution engineering team to ensure that the good quality of the developments as well as the scripts delivery/releases pipeline is as efficient as possible. You will also participate in the technological development of the platform by integrating the latest innovations into the automations that make it up. Additional responsibilities include conducting studies of system usage, making recommendations for improvements to the usability of automated tools, and identifying opportunities for increased adoption of orchestration technologies. Skills 7+ years of design and project implementation experience in Office 365 using enterprise systems management tools. Candidate needs to have strong knowledge across following skills - Mandatory Skills: Microsoft PowerShell, PowerBI, PowerAutomate Microsoft O365 Tenant Administration Portal Exchange Online SharePoint One Drive for Business Teams Yammer Preferred Skills: Mimecast, Avepoint Shifts / Work timings: European Shift (Summer – 11:30am to 8:30pm) & (Winter – 12:30pm to 9:30pm) Additional Technical Skills Familiarity or experience with workplace technologies Messaging Technologies Microsoft Exchange Office Intune Azure Active Directory O365Collaboration and End User Productivity Microsoft Office SharePoint Yammer Delve OneDrive Special Skills / Certifications / Requirements If Any Possession of or working towards Microsoft Office 365 Certifications ITIL V3/V4 Foundation Expectation 3+ years of advanced experience with Microsoft PowerShell Requires experience in the areas of solution engineering, design, planning, monitoring, and alerting, system security, system upgrades, and enterprise backup and recovery. Requires experience in the areas of solution engineering and design, asset management, change management, capacity planning, monitoring, and alerting, system security, system upgrades, patch management, and enterprise backup and recovery. Well-versed about best ways to technically manage and maintain O365 environments Experience in deploying Office 365 on Win 10 and above across an enterprise Design and deployment of Microsoft cloud technologies, i.e. Azure AD, EMS, RMS, and OMS. Proven track record of automating, deploying, and maintaining enterprise level solution environments on secure 0365 platforms. Good development experience in – MS Power Suite (PowerShell, PowerApps, Power Automate, PowerBI), Gitlab, Jenkins, and application platform deployment automation Assist with Scrum Team estimation of stories and sizing of effort to include the representation of the test automation and engagement with Continuous Integration (CI) required Establish, grow and drive strategic relationships with the internal stakeholders. Map business scenarios to technology solutions, manage technical deployment challenges Enable technical features that drive consumption of the deployed service. Duties And Responsibilities Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Office 365/Exchange related systems. Maintain uptime by pro-active management and monitoring to ensure environment health, and minimize disruptions to mail-flow Ensure awareness of and support adoption of M365 roadmap and new tools and capabilities and potential use within Michelin Ability to translate technical issues into understandable business language for end users. Leads initiatives for researching and deploying new applications Deploy advanced Microsoft 365 Services including Enterprise and Mobility Provide guidance and leadership as a Senior staff member of the team Assist in managing Support Services and related deliverables Excellent decision making and critical-thinking skills Excellent organizational and communication skills are required To meet deadlines with Projects and Assignments To learn and support new technologies and train others Be the code expert and the technical reference of the team and propose new script solutions to meet the business needs. Identify opportunities to innovate, extend and enhance engineering activities everywhere possible. Maintain the scripts and the automation platform in working order or quickly restore it to working order in the event of a failure. Work closely with partners and internal teams to ensure that the platform meets security, SLA and performance requirements. Writing, updating and use of documentation. Debug complex problems and create solid solutions. Sponsor good software development practices - including adherence to Michelin chosen software development methodology (Agile), standard setting. Continuously test the resiliency of scripts and infrastructures under various error conditions. Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges. Troubleshooting and ability to analyze technical problems to prevent future occurrence. Key Expected Achievements The road map of the expertise domain is created and communicated to stakeholders . The standards and Framework are : Built Deployed Supported Checking actions and capitalization of good practices are realized. Build and monitor the Obsolescence treatment plan of the expertise domain . Provide necessary assistance to project or support teams Soft Skills Strong Team Player Ability to work in an Agile framework An excellent reputation for support to end-users and leading teams Energetic, highly motivated self-starter and have a positive attitude Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong attention to details Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Job title: R&D Workforce Engagement Manager Location: Hyderabad About The Job The R&D Workforce Engagement Specialist will be responsible for developing the core internal messaging in multiple formats and across multiple channels to contribute to the development of the internal R&D communication plans and strategies. The expert will possess a sense of creativity and integrate the “one R&D” principle as part of the of the communication plan and content. The expert is a creative individual that is collaborative and inclusive while ensuring quality content, well-proofed for grammar, syntax, spelling and for facts. This position will be a key position within the Internal R&D Workforce Engagement team and play an important role in the strengthening the values, mindset, and culture of global R&D. Target Audience The expert will provide content for both scientific and non-scientific audiences across Global R&D. Key Responsibilities Include Create comprehensive workforce engagement plans with input from R&D departments to deliver news, information and awareness of key initiatives, projects and other updates. Conceive, create and/or co-create, content for use across all channels and platforms such as Buzz, Yammer, Newsletters, etc… providing a strong voice for the R&D organization that supports an inclusive, collaborative, dynamic, and above the line culture. Content will include videos, story text, photos, and illustrations. Manage distribution and updating of the content all platforms Contribute to other internal touch points such as presentations, key messages, leadership emails, internal articles, website content, online video etc. Present and communicate creative material with clarity, effectively selling ideas to a variety of internal stakeholders Learn, understand and be actively connected all functions within the R&D organization, and other key functions. Write/re-write and edit content to improve readability or collaborate with others to perform this work. Proof to detect and correct errors in spelling, punctuation, and syntax. About You Experience: Experience in Workforce Engagement, Communications and/or Marketing, preferably in the pharmaceutical field is desired. Project management skills/experience is desired. Experienced in Microsoft Office suite and Adobe Creative suite, in particular Photoshop, Illustrator, InDesign and Premiere Pro. Knowledge of other tools e.g. Lumen 5 and CANVA is a plus. SharePoint Online and image editing skills required. Ability to work under tight timelines is required. Demonstrated ability to be flexible and open to constructive feedback on content or delivery is required. Comprehensive understanding of the various writing formats and needs of different audiences internal articles, media, website writing, mobile writing is strongly preferred. Strong sense of creativity – especially written flare and visual appeal is preferred. Ability to work independently and proactively solicit content from R&D functions and others as relevant is required. Education: Bachelor's Degree or the equivalent in Life Sciences, Business, Communication or a related field Languages: Excellent communications skills, both verbal and written in English. French and German are a plus. Pursue Progress . Discover Extraordinary . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! null Pursue Progress . Discover Extraordinary . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Location/s: Mumbai Relocation supported: Within country; Not supported, but internal applications are welcome Roles & Responsibilities We are seeking a Learning & Development Specialist to join our North America team. A passionate individual who thrives on creating meaningful learning experiences that uplift people, strengthen teams, and drive positive change. This is your opportunity to be part of a collaborative, caring, and forward-thinking environment where your contributions matter and your growth is celebrated. Responsibilities Working in tandem with the wider North America learning and development team and maintaining open lines of communication, the L&D Specialist will be responsible for: Coordinating the set-up of training sessions in our learning management system (SAP/Connected Learning) Acting in the Producer’s role of learning sessions in Teams Posting pre-approved announcements and other L&D communications through Compass (our intranet), Teams, Yammer, and email Participating in process improvement discussions Inviting, tracking and ensuring attendance of learning experiences Performing miscellaneous administrative tasks and ad hoc assignments as required Monitoring completion of applicable eLearning courses Facilitate a schedule of learning events across each year of the programme Evaluate informal and formal training feedback to revise and maintain training Maintaining required communications related to learning initiatives and maintaining a comprehensive SharePoint site Provide timely and informative reports regarding training completion, budget spend, feedback, Connected conversations and ROI Candidate Specification We’re looking for someone who is not only capable but also deeply committed to people development: Bachelor’s degree in human resources. business administration or relatable discipline Previous experience in Learning & development function in an administrative role Exceptional communication skills in English – spoken and written Demonstrate creativity, initiative, adaptability and diversity awareness. Fast learner with an outgoing personality Capable of building a network within the company Excellent communication and personality Working hours must be flexible to ensure collaboration with North America which includes accommodating eastern time (EST or EDT) and pacific time (PST or PDT). Development requirements: To demonstrate progressive proficiency and ability to deliver and facilitate training Develop one’s own knowledge of evaluation of training methodology Research industry best practice approaches for innovations in learning If you’re passionate about learning, driven by purpose, and eager to grow in a supportive and inclusive environment, we’d love to hear from you. At Mott MacDonald, your story is just beginning—and together, we’ll build a better future. We Can Offer (subject To Company’s Policy) Agile and safe working environment Competitive annual leave and sick leaves Group incentive scheme Group term life insurance, Workmen’s compensation and Group medical insurance coverage Short and Long-term Global employment opportunities Global collaboration and knowledge sharing Digital Innovation and Transformation Equality, diversity and inclusion We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust. Location(s): Mumbai, MH, IN Contract Type: Permanent Work Pattern: Full Time Market: Various Discipline: Human resources and talent acquisition Job Ref: 9129 Recruiter Contact: Supriya Yadavalli

Bring the vibe, own the voice, build the culture. (Remote & CST Time Zone Shift) We’re looking for a HR Executive who’s passionate about creating meaningful employee experiences. From running R&R programs and crafting internal content to driving global engagement campaigns—this role puts you at the heart of how culture shows up every day. If you’re a sharp communicator, coordination ninja, and love connecting people to purpose, this could be your launchpad into the world of People & Culture. What You’ll Do: Run employee recognition programs end-to-end Manage internal comms (Yammer, Teams, Newsletters) Support HR campaigns (Wellbeing, DEI, Onboarding) Track, report, and keep things moving smoothly What You’ll Need: 3–5 years in HR engagement or internal comms Strong writing + digital skills (Excel, Canva, MS Office) Execution mindset, eye for detail, and people-first thinking Why You’ll Love It: Remote flexibility with global visibility Real ownership + creative space Work closely with HRBPs and leaders across time zones Apply now if you’re ready to shape how culture feels—not just how it looks. Know someone who fits this? Share this post. #Hiring #HRJobs #EmployeeEngagement #PeopleAndCulture #InternalCom About Impetus: Impetus Technologies helps businesses become intelligent enterprises through advanced data engineering, cloud solutions, and AI services. We are trusted partners with leading platforms like AWS, Databricks, Microsoft, and Snowflake. We provide a wide range of modern IT services designed to support innovation and digital transformation across industries. With a strong track record of working with Fortune 500 companies, Impetus helps businesses grow, improve efficiency, and stay competitive—delivering high-quality results with a focus on zero-defect execution.

About The Role We are looking for a passionate and experienced Internal Communications Manager with a digital-first mindset to manage the internal communications and engagement across the organization. This role demands a strategic thinker with a structured and hands-on approach to ideation, planning, and flawless execution. The position would be individual contributor role, and you will be responsible for end-to-end ownership of the employee social platform (Intranet), ensuring reach, impactful communication, increased platform adoption, and measurable employee engagement. You will act as a trusted advisor to leadership and cross-functional teams, translating business goals into compelling and meaningful internal communication initiatives. Key Responsibilities Internal Communication Strategy & Execution Design, implement, and manage the internal communications strategy aligned with business priorities and cultural goals. Create structured communication plans and campaigns to drive employee engagement, organizational alignment, and leadership visibility. Develop and maintain Standard Operating Procedures (SOPs) to streamline communication processes and ensure operational efficiency. Intranet Platform Management End-to-end management of the Internal Social Platform (Intranet) including content strategy, execution, platform operations, user experience, and continuous improvement. Own and maintain the intranet content calendar, driving timely, relevant, and engaging content that promotes traffic, interaction, and collaboration. Define and track KPIs for platform performance, analyze engagement metrics, and generate regular reports and actionable insights. Lead initiatives to increase platform adoption and peer-to-peer interaction across levels and functions. Stakeholder & Agency Collaboration Act as a communication partner to internal teams and leadership, understanding their needs and crafting impactful messaging. Manage relationships with creative agencies – including briefing, coordination, and quality control – to ensure timely and effective campaign delivery. Establish a regular cadence and coordination rhythm with platform vendors for smooth platform functioning and feature optimization. Governance & Brand Consistency Ensure governance, consistency, and alignment in tone, voice, and branding across all internal communication touchpoints. Maintain a feedback loop with stakeholders to gauge impact and continuously refine internal campaigns and communication assets. What You Bring: Experience and Expertise Experience in Internal Communication / Employee Engagement is must with 8 - 10 years of work experience Demonstrated success in strategizing and executing internal communication initiatives in medium to large organizations. Proven expertise in managing digital internal platforms (e.g., SharePoint, Yammer, Workplace by Meta, or similar). Experience working with cross-functional teams, creative agencies, and senior leaders. Strong background in content development – from ideation to delivery – across digital and non-digital internal channels. Mandatory Skills Strong understanding of internal communication best practices, employee engagement, and organizational culture. A digital-first approach to communication strategy and execution. Expertise in managing and analyzing internal communication tools/platforms and engagement dashboards. Highly structured thinking, with a process-driven mindset for ideation, planning, and reporting. Exceptional verbal and written communication skills. Strong project management skills with attention to detail and the ability to manage multiple priorities.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Manager Information Systems -Automation & Analytics What you will do Let’s do this. Let’s change the world. In this vital role you will be the Automation Lead. You will be working with a dedicated team to lead the Digital Workplace Experience (DWX) organization in developing a comprehensive & agile automation program that is focused on reducing manual processes, operational spend, security risk & increasing self-service across the DWX ecosystem. The DWX (Digital Workplace Experience) team is responsible for the design, development, delivery, and life cycle of Amgen’s End User Technology services which include user PCs, mobile devices; printers, communication tools including Audio/Video teleconference/meeting support, Email Messaging; and collaboration tools including Office 365, SharePoint Online, Box, and Yammer. The team consists of cross-disciplinary IT professionals who understand how to deliver services that span infrastructure, applications, and customer experiences. Roles & Responsibilities: Operate as Automation lead for Digital Workplace Experience team, leading solution design, service delivery and end-to-end oversight & governance for all DWX Automation projects. Deliver and continually improve the Automation Solution Architecture. Lead team of technologists focused on developing automations & supporting DWX as functional SMEs. Engage the business to understand their business requirements and current processes, and help find ways to improve processes using Services within Power Apps, Flow, Azure Apps, ServiceNow, etc. Align with enterprise automation standards & testing frameworks for development and run. Partner with DWX operations, engineering, and other internal & external teams to identify & implement opportunities to “Stop, Simplify & Automate” processes globally. Optimize existing run operations by building web/mobile tools that deliver enterprise outcomes. Mentor and provide technical guidance to all DWX staff on automating & simplifying their processes. Evaluate automation for emerging trends such as IoT, AI, Blockchain, etc. Interact with business users, SaaS providers & partners to understand & document business requirements, data integration flows, security or compliance requirements. Design automated process solutions in accordance with standard design principles and conventions, that are efficient, well structured, maintainable, and easy to understand. Translating strategic opportunities and emerging technology solutions into tangible pragmatic executable plans. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of IT Architecture, software engineering and process automation. Functional Skills: Deep technical knowledge of MDM, cloud/SaaS platforms, collaboration & communication technologies, enterprise security. Strong Operating System (Linux, Windows, iOS), network and security fundamentals e.g. understanding of networking protocols & applications (TCP/IP, load balancing, firewalls etc.) 3+ years of hands-on development experience with Office 365 tools including Power Apps, Flow, Azure Apps etc. 3+ years of hands-on development experience with leading RPA platforms, such as UiPath, Automation Anywhere, Blue Prism etc. 4+ years of experience with web service technologies and programming languages such as SOAP, REST, Python, Java, C#/.NET framework, JSON, HTML/XML/XAML, JavaScript, Linux, PowerShell etc. 2+ years of experience working with scrum framework. Deep knowledge of standard processes across the SDLC and software testing methodologies, tools, and processes. Experience in Software Engineering, DevOps, or System Administration with automation focus Experience with software development practices – Continuous Integration, Continuous Delivery, and Source Code Management, object-oriented design, web development frameworks or software design patterns Understanding or experience of Cloud Integration - familiarity with SaaS, iPaaS/PaaS & IaaS based Application delivery models Knowledge of ITIL Service Management framework Excellent verbal and written communication skills to present process improvements to peers & leadership. Strong leadership/consultative, collaboration, project management, service delivery and process improvement skills to facilitate alignment across multiple global geographies and functions. Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position Summary The Travel Customer Support Sr. Associate plays a pivotal role in ensuring a seamless, high-quality experience for Amgen’s travelers. This role blends operational excellence, technical and platform customer support, and cross-functional collaboration. Key Responsibilities Travel Customer Support & Issue Resolution Provide second-level support for travel concerns unresolved through AI-assisted self-service tools. Work with AMEX GBT managers to resolve travel-related issues such as ticketing errors, booking delays, last-minute travel changes, and service escalations with travel partners (AMEX GBT). Troubleshoot system issues related to SAP Concur, online booking tools, and corporate travel platforms. Serve as a subject matter expert for T&E tools, ensuring functionality and user satisfaction. ServiceNow & Knowledge Management Handle incoming inquiries via ServiceNow related to travel processes. Maintain a log of common support issues and escalate unresolved cases to relevant teams. Update AI assistant content and internal knowledge base articles to reflect frequently asked questions and system tips. Update T&E MyAmgen sites via Salesforce, Yammer and SharePoint Sites through a periodic review and/or on an as needed basis Maintain the Informatica Exception Files for Travel working with the Amex GBT, HR and Occupational Health Conduct the BTA/TRF reconciliation monthly ensuring that travel spend has been properly allocated and reported to Global Mobility Qualifications Basic Qualifications Bachelor’s degree and 5+ years of experience in Travel & Expense administration, Financial Operations, or a related customer-facing role. Preferred Experience Familiarity with global travel management programs, preferred vendor agreements, and international travel complexities. Experience with Amex, Citi, or Bank of America corporate card platforms. Key Skills Technical & Functional Skills Expertise in SAP Concur (Travel and Expense modules). Experience with ServiceNow case management platform. Working knowledge of corporate travel systems, online booking tools, and card program platforms. Proficiency in troubleshooting booking issues, reimbursement challenges, and system errors. Ability to analyze travel and expense data and provide actionable insights. Customer Service & Soft Skills Exceptional customer service orientation, especially for high-level stakeholders. Clear, concise communication skills with executive presence. Ability to multitask, prioritize, and meet tight deadlines. Empathetic approach with strong problem-solving and follow-up skills. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position Summary The Travel Customer Support Sr. Associate plays a pivotal role in ensuring a seamless, high-quality experience for Amgen’s travelers. This role blends operational excellence, technical and platform customer support, and cross-functional collaboration. Key Responsibilities Travel Customer Support & Issue Resolution Provide second-level support for travel concerns unresolved through AI-assisted self-service tools. Work with AMEX GBT managers to resolve travel-related issues such as ticketing errors, booking delays, last-minute travel changes, and service escalations with travel partners (AMEX GBT). Troubleshoot system issues related to SAP Concur, online booking tools, and corporate travel platforms. Serve as a subject matter expert for T&E tools, ensuring functionality and user satisfaction. ServiceNow & Knowledge Management Handle incoming inquiries via ServiceNow related to travel processes. Maintain a log of common support issues and escalate unresolved cases to relevant teams. Update AI assistant content and internal knowledge base articles to reflect frequently asked questions and system tips. Update T&E MyAmgen sites via Salesforce, Yammer and SharePoint Sites through a periodic review and/or on an as needed basis Maintain the Informatica Exception Files for Travel working with the Amex GBT, HR and Occupational Health Conduct the BTA/TRF reconciliation monthly ensuring that travel spend has been properly allocated and reported to Global Mobility Qualifications Basic Qualifications Bachelor’s degree and 5+ years of experience in Travel & Expense administration, Financial Operations, or a related customer-facing role. Preferred Experience Familiarity with global travel management programs, preferred vendor agreements, and international travel complexities. Experience with Amex, Citi, or Bank of America corporate card platforms. Key Skills Technical & Functional Skills Expertise in SAP Concur (Travel and Expense modules). Experience with ServiceNow case management platform. Working knowledge of corporate travel systems , online booking tools, and card program platforms. Proficiency in troubleshooting booking issues, reimbursement challenges, and system errors. Ability to analyze travel and expense data and provide actionable insights. Customer Service & Soft Skills Exceptional customer service orientation, especially for high-level stakeholders. Clear, concise communication skills with executive presence. Ability to multitask, prioritize, and meet tight deadlines. Empathetic approach with strong problem-solving and follow-up skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Qualifications Preferred Qualifications, Abilities and Experience Basic understanding of O365 concepts and SaaS concepts a must. Deep understanding and hands-on experience on OneDrive Sync, new NGSC sync flow and troubleshooting. Must have good technical knowledge on different versions of SharePoint Onpremise and SharePoint Online. Operating Systems Concepts both Windows and MAC (a basic installation roubleshooting knowledge is a plus). Hands on experience and conceptual through understanding of Active Directory, Security, Performance. Networking concepts - DNS, protocols, Devices, Active directory federation and Single Sign On concepts. Basic understanding of IIS, HTTP Requests. Analysis of HTTP requests at intermediate level is preferable. Office Installation basics and Office architecture (c2r) understanding is a plus. Advanced troubleshooting skills using the tools Netmon, Perfmon, Fiddler traces, Offcat diagnostics. Should be passionate to work on cloud technologies and collaborate with teams across the business to drive seamless experience to the customers. Experience in using various Office 365/SharePoint Online command is a plus. Must know the concepts of Sharepoint Mysite concepts (Social/user profile). Understand the social features in SharePoint such as Yammer, Delve etc., SharePoint and Office365 certificates are highly considerable. Prior experience on Azure, Sharepoint Onpremise and Sharepoint online or Office C2R understanding is an added advantage Qualifications Required/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 5+ years prior product, customer support and/or technical support experience Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 24-Jul-2025 Job ID 10938 Description and Requirements Hyderabad Site S&S Role: Ensure processes (involving operations) at Hyderabad are institutionalized in a manner consistent with processes @ MGCC Corporate Functions Perform value added analyses to generate management information, and help improve processes Review/generate reports to monitor performance Develop efficient and effective reporting processes Ensure compliance with internal policies and procedures, external regulations and information security standards Manage partner/stakeholder visits Manage budgets/invoicing/actuals along with other partners/points of contacts Manage site budgets – team budget, governance team budget, conferences, and another events budget Lead and drive communications through Yammer & other available channels Responsible for planning, tracking, enabling execution & communicating progress against key focus areas of Hyd – Talent acquisition, onboarding, training, finance, facilities, IT, senior management reporting; follow-ups/alignment with partners across various functions at MGCC Run Hyd Site MBR (Quarterly) chaired by MGCC CF leader nce (In Years) 8-12 years of experience in operations and project management in large enterprises with operations across countries/different time zones/matrix structures; PMO Support, Consulting, Business Process/Techology Off-shoring, Financial Institutions, Insurance industry Experience on PMO Support & Project Management will be mandatory · Should have 5-8 years of customer management experience (Pref US) Technical Skills Strong Program & Project Management skills Self-starter who is innovative with solutions Ability to work in a cross-cultural environment Proficient in Microsoft PowerPoint, Excel including pivot tables, lookups, data validation etc. Proven ability to collaborate with other areas, including IT, Finance, Governance, Training, etc. Ability to interpret data and generate business insights to provide support or develop recommendations. Ability to exercise judgment, to make decisions for less defined issues and selects methods and techniques for obtaining solutions Understanding of strategy and business transformation frameworks and methods bility to continuously learn new methods and best practices Understand best in class operations models that benchmark superior delivery levels on global assignments Written and verbal communication skills are a pre-requisite for this role · Must be a team player and good people person Education Bachelor’s/ master’s degree in any Finance or relevant domain. MBA or financial services industry experience preferred About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Requirements Description and Requirements Hyderabad Site S&S Role: Ensure processes (involving operations) at Hyderabad are institutionalized in a manner consistent with processes @ MGCC Corporate Functions Perform value added analyses to generate management information, and help improve processes Review/generate reports to monitor performance Develop efficient and effective reporting processes Ensure compliance with internal policies and procedures, external regulations and information security standards Manage partner/stakeholder visits Manage budgets/invoicing/actuals along with other partners/points of contacts Manage site budgets – team budget, governance team budget, conferences, and another events budget Lead and drive communications through Yammer & other available channels Responsible for planning, tracking, enabling execution & communicating progress against key focus areas of Hyd – Talent acquisition, onboarding, training, finance, facilities, IT, senior management reporting; follow-ups/alignment with partners across various functions at MGCC Run Hyd Site MBR (Quarterly) chaired by MGCC CF leader nce (In Years) 8-12 years of experience in operations and project management in large enterprises with operations across countries/different time zones/matrix structures; PMO Support, Consulting, Business Process/Techology Off-shoring, Financial Institutions, Insurance industry Experience on PMO Support & Project Management will be mandatory Should have 5-8 years of customer management experience (Pref US) Technical Skills Strong Program & Project Management skills Self-starter who is innovative with solutions Ability to work in a cross-cultural environment Proficient in Microsoft PowerPoint, Excel including pivot tables, lookups, data validation etc. Proven ability to collaborate with other areas, including IT, Finance, Governance, Training, etc. Ability to interpret data and generate business insights to provide support or develop recommendations. Ability to exercise judgment, to make decisions for less defined issues and selects methods and techniques for obtaining solutions Understanding of strategy and business transformation frameworks and methods bility to continuously learn new methods and best practices Understand best in class operations models that benchmark superior delivery levels on global assignments Written and verbal communication skills are a pre-requisite for this role Must be a team player and good people person Education Bachelor’s/ master’s degree in any Finance or relevant domain. MBA or financial services industry experience preferred About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. GDS RMS Personal Independence Compliance Testing Team – Process Manager/Knowledge Practitioner Role At EY, you’ll have the opportunity to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Join us and build an exceptional experience—for yourself and a better working world for all. The Opportunity This opportunity is within the Risk Management Services (RMS) function of EY Global Delivery Services (GDS), specifically in the Personal Independence Compliance Testing (PICT) team. The team plays a vital role in helping EY professionals maintain compliance with global personal independence policies—safeguarding EY’s status as an independent auditor. As an Independence Personal Independence Manager, you will operate in a dual capacity as a Process Manager and Knowledge Practitioner—owning critical operational processes and leading the strategy, design, and deployment of policy knowledge and training across teams and geographies. The role may include oversight of junior resources or coordination with global learning and regional teams, making it a pivotal position that blends technical expertise, stakeholder engagement, and continuous improvement. Your Key Responsibilities As a Process Manager, you will: Lead operational excellence for PICT processes, ensuring strong alignment with EY Global (EYG) policies. Maintain and evolve standard operating procedures (SOPs), process documentation, and risk controls. Drive end-to-end process improvements, working with global stakeholders and delivery teams. Manage, coach, and mentor a team (where applicable), ensuring clarity of roles, goal-setting, performance tracking, and professional development. Foster a collaborative, inclusive, and high-performance team culture that supports knowledge sharing, accountability, and continuous improvement. Support readiness for audits, reviews, and compliance assessments, and resolve process gaps. Use analytics and data insights to strengthen process performance and drive decision-making. As a Knowledge Practitioner, you will: Own the PICT knowledge and enablement strategy, acting as the SME for independence-related policy content. Develop and deliver learning assets including knowledge repositories, onboarding guides, e-learning modules, refreshers, toolkits, and newsletters. Design and maintain a structured “New Hire Learning Journey” for PICT professionals, ensuring early alignment with EY’s personal independence compliance framework. Translate complex regulatory and policy updates into accessible, role-based training for GDS teams. Facilitate global knowledge-sharing sessions, walkthroughs, and surprise policy audits to reinforce awareness. Monitor feedback, learning effectiveness, and training completion to improve program quality. Technical Expertise Strong understanding of EY’s personal independence framework, including audit client definitions, financial interests, and relevant policy restrictions. Ability to interpret and communicate technical guidance clearly across stakeholder groups. Exposure to compliance frameworks, internal controls, and industry risk standards. Experience with knowledge management systems, SOP design, and process ownership. Familiarity with financial instruments and investment types governed by independence policies. Collaboration & Leadership Work closely with Global and Regional Independence stakeholders to align training content and process design. Coordinate with delivery leads, L&D teams, and policy owners to ensure quality, consistency, and compliance. Represent the enablement function in regional/global forums and actively contribute to transformation efforts. Supervise junior team members or coordinate with cross-location contributors supporting training and policy governance. Skills and Attributes for Success Strong written and verbal communication; ability to simplify complex concepts for non-specialists. Passion for policy, training, and enabling others through structured knowledge systems. Proactive problem-solver with strong documentation, planning, and organizational skills. Collaborative, agile, and comfortable working across matrixed global teams. Proficiency in MS Office (Word, Excel, PowerPoint), SharePoint, Yammer; Power BI and L&D tools are a plus. Interest in Lean methodologies, business analytics, or automation is an advantage. Qualification & Experience Postgraduate or master’s degree (Finance, Compliance, Risk, or equivalent field). 8–12 years of experience in Risk Management, Policy Enablement, or Process & Knowledge roles. Prior work in a Big 4 or global professional services setting, with focus on Independence, Compliance, or Internal Risk teams preferred. Demonstrated success in managing learning content, training programs, and/or knowledge platforms. What You Can Expect A hybrid role that blends operational leadership with strategic knowledge enablement. The ability to shape and influence EY’s independence compliance culture across global delivery teams. A platform to drive process maturity, stakeholder engagement, and continuous learning in a fast-paced, purpose-driven environment. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. GDS RMS Personal Independence Compliance Testing Team – Process Manager/Knowledge Practitioner Role At EY, you’ll have the opportunity to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Join us and build an exceptional experience—for yourself and a better working world for all. The Opportunity This opportunity is within the Risk Management Services (RMS) function of EY Global Delivery Services (GDS), specifically in the Personal Independence Compliance Testing (PICT) team. The team plays a vital role in helping EY professionals maintain compliance with global personal independence policies—safeguarding EY’s status as an independent auditor. As an Independence Personal Independence Manager, you will operate in a dual capacity as a Process Manager and Knowledge Practitioner—owning critical operational processes and leading the strategy, design, and deployment of policy knowledge and training across teams and geographies. The role may include oversight of junior resources or coordination with global learning and regional teams, making it a pivotal position that blends technical expertise, stakeholder engagement, and continuous improvement. Your Key Responsibilities As a Process Manager, you will: Lead operational excellence for PICT processes, ensuring strong alignment with EY Global (EYG) policies. Maintain and evolve standard operating procedures (SOPs), process documentation, and risk controls. Drive end-to-end process improvements, working with global stakeholders and delivery teams. Manage, coach, and mentor a team (where applicable), ensuring clarity of roles, goal-setting, performance tracking, and professional development. Foster a collaborative, inclusive, and high-performance team culture that supports knowledge sharing, accountability, and continuous improvement. Support readiness for audits, reviews, and compliance assessments, and resolve process gaps. Use analytics and data insights to strengthen process performance and drive decision-making. As a Knowledge Practitioner, you will: Own the PICT knowledge and enablement strategy, acting as the SME for independence-related policy content. Develop and deliver learning assets including knowledge repositories, onboarding guides, e-learning modules, refreshers, toolkits, and newsletters. Design and maintain a structured “New Hire Learning Journey” for PICT professionals, ensuring early alignment with EY’s personal independence compliance framework. Translate complex regulatory and policy updates into accessible, role-based training for GDS teams. Facilitate global knowledge-sharing sessions, walkthroughs, and surprise policy audits to reinforce awareness. Monitor feedback, learning effectiveness, and training completion to improve program quality. Technical Expertise Strong understanding of EY’s personal independence framework, including audit client definitions, financial interests, and relevant policy restrictions. Ability to interpret and communicate technical guidance clearly across stakeholder groups. Exposure to compliance frameworks, internal controls, and industry risk standards. Experience with knowledge management systems, SOP design, and process ownership. Familiarity with financial instruments and investment types governed by independence policies. Collaboration & Leadership Work closely with Global and Regional Independence stakeholders to align training content and process design. Coordinate with delivery leads, L&D teams, and policy owners to ensure quality, consistency, and compliance. Represent the enablement function in regional/global forums and actively contribute to transformation efforts. Supervise junior team members or coordinate with cross-location contributors supporting training and policy governance. Skills And Attributes For Success Strong written and verbal communication; ability to simplify complex concepts for non-specialists. Passion for policy, training, and enabling others through structured knowledge systems. Proactive problem-solver with strong documentation, planning, and organizational skills. Collaborative, agile, and comfortable working across matrixed global teams. Proficiency in MS Office (Word, Excel, PowerPoint), SharePoint, Yammer; Power BI and L&D tools are a plus. Interest in Lean methodologies, business analytics, or automation is an advantage. Qualification & Experience Postgraduate or master’s degree (Finance, Compliance, Risk, or equivalent field). 8–12 years of experience in Risk Management, Policy Enablement, or Process & Knowledge roles. Prior work in a Big 4 or global professional services setting, with focus on Independence, Compliance, or Internal Risk teams preferred. Demonstrated success in managing learning content, training programs, and/or knowledge platforms. What You Can Expect A hybrid role that blends operational leadership with strategic knowledge enablement. The ability to shape and influence EY’s independence compliance culture across global delivery teams. A platform to drive process maturity, stakeholder engagement, and continuous learning in a fast-paced, purpose-driven environment. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Viva Engage connects people through communities, bringing leaders and employees together to share knowledge, clarify priorities, and build relationships. Viva Engage (formerly Yammer) is the premier tool to create multi-directional dialogue between tens of millions of employees worldwide every month. Engage team members are at the forefront of driving AI applications and Copilot adoption to make communication and information sharing easy and authentic. Our work supports top challenges for our customers, including digital safety, trusted security standards, and deep analytics to help our customers maximize reach, reduce inefficiencies, and create a thriving organizational culture. We would love to have you join the team driving innovation, connection, and community for our valued global customers. #VivaEngage As a backend platform team, our engineers develop the core services that power all Viva Engage experiences. You will collaborate with feature teams to evolve platform capabilities to meet user needs reliably, securely, and ready to scale with our growth. Viva Engage has a plethora of interesting engineering challenges - like supporting large-scale conversations and communities with hundreds of thousands of participants. We deploy new code every day to our tens of millions of users and are constantly innovating to improve the system and deliver a delightful experience. Our stack: Linux on Azure GraphQL API gateway Postgres, CosmosDB, Redis, RabbitMQ Java and Ruby on Rails services, deployed as docker containers Mesos and Kubernetes container orchestration Observability: Grafana metrics, Azure Data Explorer log aggregation React.js. Redux, Relay Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities As a Principal Engineering Manager, you must have a proven track record leading and managing a team of engineers spanning all aspects of software engineering life cycle and a history of delivering highly available products and services with quality and on schedule. We need someone who is hands-on, detail-oriented, and obsessed with delivering world-class experiences that are performant and built for massive scale in a 24/7 world. The day-to-day responsibilities include a blend of technical, hands-on leadership with strong people management and partnership skills. Responsibilities Include Build, develop, grow and lead a team of high-performing engineers. Scale the Engage platform to achieve projected growth and innovate on features to grow usage and meet user needs. Partner with other Engineering teams, Product, Data Science stakeholders within and beyond our organization to drive strategic decisions and execution excellence, leading to great business impact. Provide oversight, accountability, and leadership for technical architecture and decisions. Oversee timely delivery of high quality solutions to meeting customer needs and product strategy. Foster a culture that drives engineering excellence, guiding and motivating the team to constantly improve reliability, performance, security, stability, component reuse, and overall architecture of our web-based surfaces and the underlying tech-stack. Embody our culture and values. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, or related technical discipline AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 5+ years of people management experience. Solid track record of hiring, managing and coaching high performing engineering teams. Experience building and shipping production grade products, timely and with high quality. Preferred Qualifications Solid proficiency in programming languages such as Java, C#, C++, JavaScript. Experience with Azure cloud offerings such as Azure Postgres, Azure Cosmos DB etc.. Excellent communication skills and the ability to effectively collaborate with cross-functional teams, stakeholders, and leadership. Strong problem-solving skills, attention to detail, and a passion for delivering innovative and high-quality software. Analytical skills with systematic and structured approach to software design and a passion for building highly scalable, highly reliable services and E2E scenarios. Ability to communicate technical details clearly and drive complex projects to completion across organizational boundaries. Experience owning 24x7 cloud services available 99.9% or better. #vivaengage Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. my_style { font-family: Arial !important;font-size: 11pt !important;line-height:1.3em !important}.my_style h1 { font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style h2{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style p{ font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}/* This is internal styling */.my_style ul{margin-left:3em ;font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important}.my_style ol{margin-left:3em ;padding-bottom: 0.5em !important;padding-top: 0.5em !important;font-family: Arial !important;font-size: 11pt !important}.my_style ol li {font-family: Arial !important;font-size: 11pt !important;padding-bottom: 0.5em !important;padding-top: 0.5em !important} MS Exchange Administrator Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members. Your Key Responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution. Skills And Attributes For Success To qualify for the role, you must have Analytical ability in supported core technologies for large user bases Sound judgment and tact in decision-making Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed) Strong teaming, organization and time management skills Excellent communication skills - written / verbal skills Cross cultural awareness Knowledge of ITIL method processes Ability to manage strategic vendors like Microsoft support and Microland support. Willingness to share knowledge and should be able to impart classroom / hands on training to others in system Technical skills to include: MS Exchange 2013/2016/2025 server administration Office 365 administration. MS Outlook 2013/2016/2025 Exchange Management tools, including maintenance and monitoring tools. Skilled in supporting Modern Workplace tools and resources. A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2013/2016 Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable SCOM Exchange Monitoring skills are preferable. PowerShell Scripting. Working knowledge of M365 services Woking knowledge on Modern Meeting Schedule and Condeco panels Ideally, you’ll also have Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure. Backup, High Availability, Disaster Recovery and Site Resilience Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP) Security technologies within Exchange Email Archiving & Retention Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc What We Look For Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2010 or later—with a thorough understanding of its design and architecture. One or more years of hands-on experience with Microsoft Exchange Server —installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture Experience with working in a large global Exchange implementation / Migration project Flexibility to work in night shifts as required What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

About The Job Our Team: Sanofi Business Operations (BO) is an internal Sanofi resource organization setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CMO, and R&D, Data & Digital functions. BO strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, Globally. Main Responsibilities The overall purpose and main responsibilities are listed below: Scientific Engagement Support the development and oversight of the integrated strategy for scientific expert engagement; scientific congress, scientific events and medical education; scientific dissemination; and multichannel engagement (in collaboration with global and local colleagues covering this area) for the assigned therapeutic area/products. Ensure timely execution of the scientific dissemination, scientific expert engagement, and medical multichannel engagement plans for global and local teams. Support the development of engagement plans by helping to identify and adopt new multi-channel customer facing/engagement initiatives that will enhance the customer experience for scientific and medical learning and improvement of patient care. Closely track emerging and evolving digital technologies across industries, with a focus on healthcare & pharmaceutical industries, leveraging proof of concept to test ideas and channels. Support the development and expansion of a network of experts in the disease areas of responsibility through expert/KOL mapping activities that includes identification, profiling, and segmentation of international experts including emerging leaders and rising stars. Work closely with geographic segments and local teams to harmonize expert mapping activities and engagement plans. Establish and maintain professional and collaborative relationships with internal stakeholders, KOLs, scientific and academic societies, patient association and advocacy groups, medical communication and strategy companies involved. Attend the medical meetings, advisory boards, outreach meetings at key institutions, and interact with key experts, academic societies, and advocacy groups to generate scientific insights. Support the management and oversight of Scientific Congresses / Events, Donations and Other Contributions, advisory board planning & organization, compliance & transparency requirements in partnership with other stakeholders. Scientific Publications and Medical Communications Support the development and oversight of strategic scientific publication plans and execution of operational and tactical activities within the overall medical communication platforms for assigned products/disease areas of responsibility. Take part in the planning and proposal of content deliverables aligned with the strategic imperatives supporting the assigned products/disease areas. Ensuring timely execution and delivery of high-quality, fair-balanced, scientifically/clinically accurate medical communications resources (including but not limited to proactive/reactive manuscript and poster/oral presentation slide decks, scientific platforms, lexicons, FAQs/trainings, symposia materials, medical booth materials, webinars, congress related microsites), scientific publication projects (including but not limited to manuscripts, abstracts, posters, and oral presentations, and enhanced content such as video, infographic, PLS, and podcast), internal communication and education resources (including but not limited to publication alerts, yammer communication of publications and congress events, pre-congress training slide deck, congress newsletters and reports), and integration of digital enhancements in medical publications in accordance with established timelines, and compliance guidelines/policies, in collaboration with the scientific writers, stakeholders and KOLs, and occasionally external agencies. Providing oversight, and project management, for scientific publication and medical communication projects, ensuring accuracy, quality, and adherence to project timelines. Arrange the key internal and external meetings, track the delivery of activities (including managing issues and risks) and support follow ups with the assigned writers. Providing direction and guidance to internal and external scientific writers, stakeholders, and local partners regarding assigned projects, to ensure high-quality alignment with medical/scientific objectives, content development and dissemination processes, and adherence to Standard Operating Procedures. Maintain knowledge of international requirements and guidance associated with scientific publications/medical communications and their associated tools (iEnvision, PromoMats, DAM etc.) and ensure the materials are maintained on these relevant tools. Maintain a keen understanding of the external environment as well as key stakeholder needs. Ensure global and local teams are informed about the availability and relevance of developed content assets. Analyse regularly content usage data to evolve medical content development. Additional Incorporate customer-specific insights, gaps, and needs in crafting strategies supporting overall medical/business priorities. Support the adoption of innovative content formats and processes, staying current with internal content evolution and industry trends. Ensure designated activities are appropriately executed, adherent to corporate SOPs and policies, and consistent with relevant external scientific, legal, and regulatory standards. Collaborate closely with colleagues as well as cross-functionally within a matrix organization to ensure that information and knowledge transfer is conducted with internal and external stakeholders. Maintain transparency with peers and colleagues across the organization, to produce aligned strategy and tactics, while promoting synergy and avoiding duplication of effort. Assist in budget, financial forecasting, corporate procurement, and vendor management for assigned asset(s) as and when required. People: (1) Maintain effective relationship with the stakeholders (medical affairs, marketing, communications, regulatory affairs, medical scientific community etc.) within the allocated Global Business Unit and product – with an end objective to disseminate education and communication content as per requirement; (2) Interact effectively with internal teams and health care professionals on developed content; and (3) Constantly guide scientific writers in developing content and sharing expertise Performance: (1) Oversee the development and ensure delivery of publication/medical education material aligned with medical strategy as per agreed timelines and quality; (2) Provide strategic inputs with individuals and institutions, which may serve as resources for publications and medical communications purpose; (3) Ensure the successful achievement of goals, operating within all policies, procedures, and guidance to ensure compliance with SOPs, including transparency reporting Assist in budget, financial forecasting, corporate procurement, and vendor management for assigned asset(s) as and when required. Process: (1) Participate in driving publication/medical communication processes; (2) Act as a subject matter expert in the assigned therapeutic area(s); (3) Assist the medical team in conducting comprehensive publication-need analysis; (4) Assist in driving the publication/medical communications plan and associated activities for the year identified; (5) Work with selected vendors to deliver the required deliverables as per defined process; (6) Leverage advanced training delivery tools and techniques thereby enhancing the effectiveness of training delivery; and (7) Support in designing an overall plan of action based on end-user feedback and improve course content and delivery Assist in budget, financial forecasting, corporate procurement, and vendor management for assigned asset(s) as and when required. Stakeholder: (1) Work closely with medical teams globally and locally to identify publication needs and assist in developing assigned deliverables and (2) Liaise with medical department (global and local teams) to prepare relevant and customized deliverables About You Experience: 5+ years of experience in the pharmaceutical or related healthcare industry, with understanding in all aspects of scientific publication and medical communications strategy, planning, and execution during all phases of drug development and post-launch/marketed products Soft skills: Strong cross-functional collaboration, teamwork, and stakeholder engagement; outstanding interpersonal, written and verbal communication skills with exceptional time management skills; ability to work independently and effectively in an internal and external environment; track record of managing multiple conflicting priorities in a rapidly evolving environment with successful outcomes; ability/willingness to maintain professional relationship with KOLs, scientific organizations/societies, advocacy groups, HCP authors, journals and publishers; strategic/critical thinking and problem-solving attitude; leadership, planning, organizing and negotiation skills; innovative mindset to help evolve current approaches to scientific engagement and communication/publications Technical skills: Therapeutic area/domain knowledge exposure for the assigned products/disease areas; publication and medical communication processes; and/or project management; understanding of clinical trial and real-world evidence study design and execution, statistical methods, and reporting requirements; knowledge of industry guidelines pertaining to stakeholder engagement and interactions with healthcare providers; understanding of good publication practices and guidance (GPP3, ICMJE), Sunshine Act, Pharma Code of Conduct, and other guidance related to data communication; familiarity with publication and medical communication management tools (iEnvision, PromoMats, DAM, CRM); scientific expertise in assigned disease area and experience with digital/innovative technology is highly preferred Assist in budget, financial forecasting, corporate procurement, and vendor management for assigned asset(s) as and when required. Languages: Excellent knowledge of English language (spoken and written) Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! null Pursue Progress . Discover Extraordinary . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

As an associate Transformation Partner, you will be instrumental in structuring and keeping an overview of the initiatives within the finance function. Having this overview, your primary focus will be to align and coordinate with different stakeholders related to delivery and change management on our decided strategies and projects, not only enhance efficiency but also ensure the realization of measurable benefits. This role requires a meticulous approach to project management and a keen understanding of processes and change management This position requires a mix of project and communications expertise, business acumen, and strong soft skills and the ability to frame up, execute, and drive resolution to complex issues. This is a dynamic, fast paced role that can simultaneously see the bigger picture along with the small pieces that are critical to success. Principal Accountabilities CHANGE MANAGEMENT & COMMUNICATIONS Support in creating communication materials mainly related to transformational projects and other ad hoc need Support Transformation Teams in developing their communication plan and delivering upon Support in planning transformation deep dives/team meetings, maintaining and updating intranet/SharePoint sites, newsletters, Yammer, town halls etc. Supporting transformation team with engaging presentation materials and talking points. Support in identifying the change impacts of the Finance Transformation Journey Programs in scope by analyzing the current state and the desired future state, assessing the nature and scale of the change. Follow the change strategy that aligns with the vision and objectives of the program. Support in planning, executing, and monitoring the change activities. Collaborate with the transformation and project teams and relevant departments to ensure the successful implementation and transition of changes STRATEGIC PLANNING AND STRUCTURED EXECUTION Create detailed project plans with clear milestones, ensuring structured execution and adherence to timelines Facilitate stakeholder meetings to monitor progress, resolve issues, and manage scope changes. Identify and mitigate project risks, ensuring timely escalation and communication. Track project performance using appropriate tools and metrics. Document decisions and exceptions made during the project lifecycle Finance Initiative Tracking & Reporting Follow a robust process for tracking and reporting on status and progress on defined initiatives within the Finance Transformation function, working closely together with finance stakeholders and beyond Track costs and benefits realized from finance transformation initiatives Support to project managers and teams, as well as providing them with relevant software tools, communication templates and reports Support project managers in creating business cases, milestones and definitions of success to be measured for finance transformation initiatives Support project leaders in regularly monitoring initiative performance and ETC/EAC for reasonableness against plans Generating regular reports on the status of initiatives for stakeholders and senior leadership, providing insights into risk mitigation, initiative completion timeline and benefit realization Support in review and analyze major finance transformation initiatives expenditures and benefit realization, for purposes of detailed reporting to leadership Support the structure for how to timely and appropriately generate, collect, distribute and storage documentation relating to the finance transformation agenda Critical Qualifications/Skills/Experience Bachelor’s degree in related disciplines Above five years' working experience, with at least 2-3 years of experience in Change Management and communications Experience in consulting desired Program management / project management skills Excellent stakeholder management and collaboration skills with the ability to build relationships at all levels of the organization A visual design background is preferred High attention to detail Excellent knowledge of MS Office; specifically, PowerPoint and Excel. Strong English written and verbal communication skills, presentation and visualization skills. Proven experience in the creation of articulate communication materials (e.g., presentation materials, SharePoint pages, videos, etc.) Experience from supporting projects where change management has been an important component Analytical Skills to be able to process complex information and interpret business data to be visualized for senior stakeholders Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

You will be working as an Analyst in the Retail Banking Card Operations domain at Accenture, a global professional services company known for its expertise in digital, cloud, and security services. With over 699,000 employees serving clients in more than 120 countries, Accenture aims to create value and shared success through technology and human ingenuity. Your primary responsibilities will include delivering and supporting change communication across recruiting technologies, managing strategic communication programs, developing innovative campaigns for change management, and ensuring alignment with various stakeholders. You will be responsible for creating communication collateral such as presentations, emails, and knowledge base materials to achieve specific objectives. Feedback mechanisms and metrics tracking will be essential to measure communication goals and tools effectively. To excel in this role, you should have at least 5 years of experience in internal communications within a large or mid-size organization. Preferred qualifications include a background in English, journalism, psychology, mass media, or an MBA. Strong writing, editing, and proofreading skills are essential, along with the ability to customize content for different audiences. Additionally, you should possess storytelling, speaking, and creative skills, as well as a passion for technology and business understanding. As an integral part of the team, you will need to perform well under pressure, demonstrate results orientation, collaborate effectively, and communicate clearly both in writing and verbally. Your interpersonal skills will be crucial for building relationships with internal teams, stakeholders, and senior executives. Experience with communication platforms like MS Teams, Outlook, PowerPoint, Yammer, and WordPress will be beneficial, along with knowledge of Workday Recruiting and other recruiting tools. In this role, you will analyze and solve complex problems, interact with peers and clients, and make decisions that impact your work and potentially others". You will operate as an individual contributor or oversee a small team, requiring minimal guidance for daily tasks and moderate instruction for new assignments. Please be aware that this position may involve working in rotational shifts to support business requirements.,

Skill required: Banking Services - Retail Banking Card Operations Designation: Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Primary Responsibilities: Deliver & support the change communication & approach across the Enabled Enterprise ecosystem of recruiting technologies. Manage and support the planning, development and implementation of strategic communication programs with a focus on the bigger picture. Develop and deliver innovative and creative communications campaigns for change management (Process & Systems Changes) in a business environment. Ensure alignment with Training, Change Network, and Product Leads on communication strategy and content. Manage the production of PowerPoint presentations, communications calendar, intranet/SharePoint design and postings, interactive videos and knowledge base updates. Align and work closely with business functions and leadership team and help craft effective messaging around change management and best practices. Provide support for various organization wide communications initiatives as required; liaise with all internal departments. Should have a creative eye and a keen interest in design, visualization, creation of attractive newsletters. Design and develop communication collateral including presentations, talking points, emails & knowledge base materials to achieve specific objectives. Implement feedback mechanisms and track metrics to measure communications goals and tools. Training content creation like Job Aids, FAQ, Nuggets which would enable communication. Learning & Development Delivery Team, Accenture Operations HR Leadership. Enabled Enterprise Programme Management HR & Operations Technology Product Leads, Market and MU Recruiting Leadership Market and MU Change Leads Global Recruiting CoE Qualifications 5+ years of experience in an internal communications role for a large / mid-size business or organization, is most sought after. Preferred Qualification: MA English Hon, master’s in journalism, Psychology, Mass Media, MBA etc. Expertise in English writing and customizing content for a variety of different audiences is required. Strong storyboarding and narrative skills Passion for Technology and Business understanding: Writing skills: You need excellent writing, editing and proofreading skills as well as the ability to source stories from employees. Speaking skills: You also need strong speaking sk What are we looking for? Ability to perform under pressure Results orientation Ability to work well in a team Written and verbal communication Corporate planning & strategic planning Speaking skills: You also need strong speaking skills as you will be moderating events including townhalls and dialogues. Interpersonal skills: You need good interpersonal and relationship-building skills to work with varied teams internally. Stakeholder Management: You need to possess the confidence to deal with and manage senior executives and explain communication processes / strategies to them. Creative skills: You need the creative ability to devise out-of-the-box communication strategies. Experience of working with communication and collaboration platforms such as MS TEAMS, Outlook, PowerPoint, Yammer, WordPress, etc Experience and understanding of Workday Recruiting & other recruiting tools. (Good to have Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts

Title: M365 Architect Location: Gurgaon Experience : 12 to 14 years of hands-on experience in ( Active Directory | M365 Management | Hybrid Exchange | Teams | Vendor management ) We are seeking experienced M365 tools, AD, and SSO Manager to lead the design, implementation, and management of our Microsoft-based solutions. The ideal candidate will have hands-on technical experience with M365 tools, Active Directory, and Single Sign-On (SSO) solutions, as well as design and architecture exposure. The successful candidate will be responsible for managing the day-to-day operations of our Microsoft-based solutions, ensuring high availability, scalability, and security. Professional Skills · Ability to build relationships and credibility with business users quickly. · Ability to create and deliver technical presentations and training. · Confidence to hold difficult conversations at all levels of an organization. · Ability to learn new technologies quickly through self-learning. · Excellent organization and planning skills. · Agile Methodologies: Experience implementing Agile principles, fostering a culture of continuous integration, continuous delivery, and continuous improvement. · Work together with an assortment of characters from the operations and development teams to create a story about smooth cooperation. · Identify and implement opportunities to improve the end-user experience and/or system processes Technical Skills and Responsibilities. Office 365 Active Directory, SSO, · Office 365 Architecture: Design and oversee Exchange Online, SharePoint, Teams, OneDrive, and Intune implementations. · Active Directory & Azure AD: Architect hybrid identity solutions, including domain controllers, Group Policy Objects (GPOs), and Azure AD Connect. · Single Sign-On (SSO)/ OAuth :- Develop and manage SSO solutions for enterprise applications, ensuring seamless authentication. · DNS & Network Security: Architect DNS resolution strategies, optimize domain configurations, and troubleshoot network-related identity issues. · RADIUS Authentication: Design and implement RADIUS-based authentication for VPN, Wi-Fi, and remote access. · Security & Compliance: Define identity security best practices, including Multi-Factor Authentication (MFA), Conditional Access, and Zero Trust principles. · Automation & Monitoring: Utilize PowerShell, Azure Automation, and identity analytics for proactive monitoring and automation. · Ensuring the operational health of the One Drive, SharePoint online environment including security, availability, performance, interoperability and reliability · Maintenance, and sustainment of additional complementary functionality for customer sub-sites, lists, libraries, and content · Administer and support an enterprise-level Microsoft Exchange infrastructure · Troubleshoot exchange-related issues when alerted by monitoring software · Hands-on Experience in Planning, Design & Deployment of Exchange, Exchange Online, · Windows PowerShell for automation of day-to-day administrative and Office 365 configuration tasks. · Expertise in Office 365 security and compliance technologies including retention policy, Data Loss Prevention, AIP data encryption and advanced eDiscovery. · Develop and support Identity & access management solution · Experience in the consolidation & separation of the Microsoft 365 tenant · Experience in managing and troubleshooting Mail Flow, routing, connectors, Transport Rules etc. · Manage M365 licenses, policies, and security configurations. troubleshoot and resolve user access and application-related issues. Tool specific expectations: 1. M365 tools * Design, develop, and deploy M365 tools, including Microsoft Teams, OneDrive, and Office 365 * Configure and manage M365 tool environments, including tenant settings, policies, and permissions * Develop and maintain M365 tool governance policies and procedures 2. Active Directory * Design, implement, and manage Active Directory infrastructure, including domain controllers, forests, and domains * Configure and manage Active Directory objects, including users, groups, and computers * Develop and maintain Active Directory governance policies and procedures 3. Single Sign-On (SSO) * Design, implement, and manage SSO solutions, including Azure Active Directory (AAD) and Active Directory Federation Services (ADFS) & O’Auth * Configure and manage SSO environments, including identity providers, service providers, and relying parties * Develop and maintain SSO governance policies and procedures General IT: End-user support and training for hardware and software · Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, SharePoint, OneNote, Outlook, Yammer, MS Stream, MS TEAMS, MS Forms etc) · New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc. · Provide tier 2 and tier 3 support and trouble shooting Operational Security, Maintenance and Governance · Troubleshoot various Office 365 issues including connectivity and mobility · Responsible for logical and physical controls of the company’s IT system by providing, every quarter, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals · Perform software upgrades and patches (bios, firmware upgrades, etc.). · Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings · LANGUAGE SKILLS · Fluency in English REQUIRED QUALIFICATIONS · B.E/BTECH / Postgraduate preferably in the field of computer science or related disciplines.

Technical Support Advisory - ODSP Bangalore, Karnataka, India Date posted Jul 07, 2025 Job number 1842805 Work site Up to 100% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Preferred Qualifications, Abilities and Experience Basic understanding of O365 concepts and SaaS concepts a must. Deep understanding and hands-on experience on OneDrive Sync, new NGSC sync flow and troubleshooting. Must have good technical knowledge on different versions of SharePoint Onpremise and SharePoint Online. Operating Systems Concepts both Windows and MAC (a basic installation\troubleshooting knowledge is a plus). Hands on experience and conceptual through understanding of Active Directory, Security, Performance. Networking concepts - DNS, protocols, Devices, Active directory federation and Single Sign On concepts. Basic understanding of IIS, HTTP Requests. Analysis of HTTP requests at intermediate level is preferable. Office Installation basics and Office architecture (c2r) understanding is a plus. Advanced troubleshooting skills using the tools Netmon, Perfmon, Fiddler traces, Offcat diagnostics. Should be passionate to work on cloud technologies and collaborate with teams across the business to drive seamless experience to the customers. Experience in using various Office 365/SharePoint Online command is a plus. Must know the concepts of Sharepoint Mysite concepts (Social/user profile). Understand the social features in SharePoint such as Yammer, Delve etc., SharePoint and Office365 certificates are highly considerable. Prior experience on Azure, Sharepoint Onpremise and Sharepoint online or Office C2R understanding is an added advantage Qualifications Required/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 5+ years prior product, customer support and/or technical support experience Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Qualifications Preferred Qualifications, Abilities and Experience Basic understanding of O365 concepts and SaaS concepts a must. Deep understanding and hands-on experience on OneDrive Sync, new NGSC sync flow and troubleshooting. Must have good technical knowledge on different versions of SharePoint Onpremise and SharePoint Online. Operating Systems Concepts both Windows and MAC (a basic installation roubleshooting knowledge is a plus). Hands on experience and conceptual through understanding of Active Directory, Security, Performance. Networking concepts - DNS, protocols, Devices, Active directory federation and Single Sign On concepts. Basic understanding of IIS, HTTP Requests. Analysis of HTTP requests at intermediate level is preferable. Office Installation basics and Office architecture (c2r) understanding is a plus. Advanced troubleshooting skills using the tools Netmon, Perfmon, Fiddler traces, Offcat diagnostics. Should be passionate to work on cloud technologies and collaborate with teams across the business to drive seamless experience to the customers. Experience in using various Office 365/SharePoint Online command is a plus. Must know the concepts of Sharepoint Mysite concepts (Social/user profile). Understand the social features in SharePoint such as Yammer, Delve etc., SharePoint and Office365 certificates are highly considerable. Prior experience on Azure, Sharepoint Onpremise and Sharepoint online or Office C2R understanding is an added advantage Qualifications Required/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 5+ years prior product, customer support and/or technical support experience Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Service Desk Technology Intake Specialist The Intake Lead supports readiness requirements to design and deliver support solutions which provide for successful business outcomes. The role is primarily focused on new technologies and services being implemented by Service Delivery through the Transition and Deployment Management process. The role drives the coordination of new release strategy and deployment activities across various teams to assure appropriate knowledge transfer and training for operational readiness and the Early Life Support (ELS) team to agree and execute appropriate implementation strategies to maintain production stability. An Intake Lead needs to add value to the project through consultation on support requirements, lead times as well as promotion of best practices, procedures and policies. Where necessary, identifies and allocates required resources, coordinating their activities seamlessly to ensure operational readiness on behalf of L1 Operations teams. Your Key Roles & Responsibilities: Analyze support requirements in order to design and deliver support solutions which provide for successful business outcomes. Using data and analytics tools to forecast customer and support impact for new projects Clarifying scope of support required and knowledge transfer strategy. Clarifying timelines, impacted population and accurately tracking to ensure any changes are communicated to stakeholders. Provide consultation to project teams towards efficient and effective support models which maximize customer satisfaction, leveraging industry best practices such as PMI, ITIL and Six Sigma. Provide project management and change management capability on behalf of the L1 organization. Identify L1 resources required to support successful delivery and develop a resource plan Tracking the overall progress of L1 activities. Clarify scope and manage conflicting priorities. Provide clear, concise and regular communications to update Global Service Desk stakeholders on project requirements, status of deliverables and risks or challenges Ensure Operational Readiness for Global Service Desk (L1) teams to support new products and services. Skills And Attributes For Success The role requires a degree of analytical skills to understand or define the relevance of processing metrics such as Key Performance Indicators (KPIs), Critical Success Factors (CSF’s) and others to analyze or guide discussions on success and effectiveness of complex IT process implementations as well as to review processes against PMI, ITIL or internal processing standards to direct appropriate reporting and other actions to review or effect change. The role needs to drive the priority and time management of their own efforts to support assigned activities and communicate results and findings to end users and management as necessary. Possess the skills to manage multiple initiatives and work streams with minimal supervision. Excellent administration skills. Effective questioning to break down complex matters into core issues, formulate appropriate ideas and materials. Possesses analytical and problem-solving abilities to effectively analyze complex and conflicting issues in system and process development initiatives, deliver on multiple and shifting priorities and develop appropriate solutions that are operationally feasible in supporting DST and L1 objectives and delivering services to customers. Possesses a strong working knowledge of Information Technology Infrastructure Library (ITIL) to recognize appropriate reporting features and functions in various IT Service processes. Looks to progress levels of certification as required or to suggest alternatives to standards as appropriate. Possesses a strong knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer (Viva Engage). Demonstrated capabilities to plan as well as assist others in the creation, monitoring and execution of project plans. Adheres to the aligned DST project management framework in execution of same. Possesses a basic knowledge of vendor management core functions to recognize operational impact of service and business management initiatives and to manage vendor support for development of same. Maintains a continuous knowledge of the assigned businesses’ end-to-end processes and operating environment to support proper recognition of issues aligned to EY Technology goals and objectives and to support improvement opportunities. To qualify for the role, you must have Education: Bachelor’s or master’s degree in related discipline, or equivalent work experience or equivalent job experience. Experience: Minimum 3- 5 years’ experience. Strong project management, team development, strategic planning Additional requirements: Ability to work effectively with clients and other management personnel across multiple geographies and to bring multi-disciplinary teams together Ability to lead projects, understand & integrate cultural differences/motives in order to manage cross-cultural/cross border teams Excellent English language skills (written and verbal) Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Ability to deal efficiently with escalations and difficult situations/people under pressure Ability to thrive in a global organization is essential, balancing the needs of the customer against business initiatives and goals Ability to develop and build relationships and demonstrate confidence as you collaborate with colleagues across the firm to drive coordinated efforts Experience of working credibly with senior stakeholders Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues using advanced oral and written English communication skills Strong understanding of software development lifecycle and project management methodologies Able to exhibit a progression of increasingly complex analytics and ability to successfully lead and deliver complex IT projects during the period IT Service Management methodologies Certification (ITIL Foundation or higher) EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.