Project Role :
Application Support Engineer
Project Role Description :
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Storage Area Networks (SAN) Architecture and Design
Good to have skills :
Backup and Recovery Systems
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification :
15 years full time educationRole: Storage Architecture and Design Engineer Role Description: Storage Engineer – Level 3 is responsible for the implementation, administration, and support of enterprise storage systems. The role requires advanced troubleshooting, performance tuning, architecture support, and cross-functional collaboration to ensure optimal storage operations and data availability. SME acts as the final point of escalation for storage-related incidents and plays a key role in infrastructure projects and continuous improvement initiatives. Candidate should be capable to provide L3 operations on HP Storage (HP3PAR) and EMC storage systems – Unity, VMAX, Power Scale, VNX and FC Switch Administration. 10+ years of experience in enterprise storage environments with a focus on EMC and HP technologies Must Have Skills: HP3PAR and EMC Storage Good to Have Skills: NetBackup, Rubrik and Avamar – Backup Technologies Job Requirements Key Responsibilities:
- Should have sound experience in providing L3 support for Storage Management and support on on EMC and HP technologies
- Design and implement storage systems including installation, configuration, software upgrades, and storage provisioning.
- Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches.
- Design and Configure Replication for Disaster Recovery
- Plan and implement best practices for NAS and SAN solutions.
- Serve as final escalation point for critical storage issues and performance bottlenecks.
- Analyze logs, storage metrics, and diagnostic outputs to resolve complex incidents.
- Perform capacity planning and forecasting based on growth trends.
- Work with Vendor support for SR escalation and resolution.
- Automate storage provisioning and reporting using PowerShell, CLI, or REST APIs.
- Create scripts for log analysis, performance monitoring, and routine operations.
- Participate in infrastructure upgrade, migration, and new solution deployment projects.
- Collaborate with architects and application teams to design storage layouts.
- Provide input into storage strategy, including tiering, archiving, and modernization.
- Maintain accurate documentation of storage configurations, zoning maps, and LUN assignments.
- Support audits by providing evidence of storage encryption, data retention, and access controls.
- Enforce change management and incident handling according to ITIL practices.
- Create and update documentation for storage procedures. Technical Experience:
- Should have sound experience Storages, High Availability, Disk technologies, RAID Levels, Flashpool and Flexclone.
- Good Knowledge on Data Protection
- Good knowledge on CIFS, NFS, ISCSI and FCP protocols.
- Experience with installation, configuration and management of storage arrays and switches expected.
- Experience with Brocade and Cisco SAN Switches.
- Experience in Storage Pools, Tiering, LUN masking and zoning.
- Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.
- Experience integrating storage with cloud-based workloads or replication to cloud
- Backup integration using NetBackup, Avamar, or Rubrik with Data Domain as target
- Scripting/Automation
- Security & Compliance Knowledge
- Should have knowledge about the ITIL framework.
- Relevant certifications will be an added advantage. Key Competencies and Professional Attributes:
- Strong analytical and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Ability to work independently on critical incidents and large-scale projects.
- Strong documentation and organizational skills.
- High attention to detail and risk-aware decision-making
- Strong time management skills, problem solving and analytical skills.
- Supervise the team.
- Perform team management roles
- Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:
- 15 years of mandatory education as per Accenture Standards.
