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Application Support Engineer

Application Support Engineer

Accenture

3 - 8 years

3 - 7 Lacs

hyderabad

Posted:9 hours ago| Platform:

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Skills Required

compliance trading network infrastructure business systems system reliability user experience ansible monitoring tools network protocols network monitoring customer satisfaction hybrid cloud service delivery gcp terraform jira azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Network Infrastructures

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliability, and enhancing user experience through effective solutions. You will engage in continuous learning to stay updated with the latest technologies and methodologies, contributing to the overall efficiency of the organization.
Roles & Responsibilities

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of support processes to enhance service delivery.

Document and maintain records of issues and resolutions to build a knowledge base for future reference.

Maintain, and operate the non-trading network infrastructure (switches, routers and wireless access points) in strict adherence with the defined procedures with the aim of highest operational stability.

Execute the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.

Support incident investigation and resolution.

Perform out of business hours support activities and participate to on-call rotation.

Strictly adhere to corporate processes, standards, policies and operational procedures.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Network Infrastructures.

Strong understanding of network protocols and architectures.

Experience with troubleshooting network connectivity issues.

Familiarity with network monitoring tools and techniques.

Ability to configure and manage network devices.

Very good knowledge in Information Technology, specifically with network and connectivity (3 years experience) in an hybrid cloud network environment (GCP & Azure) and with offices distributed around the world.

Very good knowledge of the following solutions and technologies:Cisco Switches, Routers and Wireless Access Points, Cisco ACI, Ansible, Terraform, Jira.

Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers.

Previous experience (1-3 years) in a similar role supporting the operations of a complex and highly critical network infrastructure within a financial environment.
Additional Information

The candidate should have minimum 3 years of experience in Network Infrastructures.

This position is based at our Hyderabad office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Support Engineer