AGM / GM – CRM & Revenue Operations (Zoho)

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About Radical Minds Group & RMT Engineering

Radical Minds Technologies (Group)

Travel & Hospitality, BFSI/Fintech, Airlines, Logistics, Crypto, E-commerce, Retail, Healthcare, and Govt/PSUs

RMT Engineering

IT services & product engineering

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unified global Sales & Business Development engine

hands-on AGM/GM – CRM & Revenue Operations (Zoho)

not

Role Summary

AGM/GM – CRM & Revenue Operations (Zoho)

• Own Zoho One / Zoho CRM end-to-end

  – design, implementation, configuration, administration and continuous improvement for both

  Radical Minds

  and

  RMT Engineering

  .
• Act as

  SPOC for all BD teams

  (India, US, UK/Europe, Domestic, PSU/Govt, RMT Tech),

  SPOC for Management

  , and

  SPOC for Digital Marketing team

  .
• Set up and manage

  lead flows, lead assignment, campaigns, reporting and dashboards

  across RM & RMT.
• Own and coordinate integrations between Zoho and external tools such as

  Apollo, LinkedIn Sales Navigator, TenderTiger, GeM, BidPrime, Meta/Insta/Google Adwords and digital marketing platforms

  .
• Ensure high

  data hygiene, process discipline and adoption

  across the organisation.

high-visibility individual contributor role

Key Responsibilities

1. Zoho One / Zoho CRM Ownership

• Lead end-to-end

  implementation, configuration and administration

  of Zoho CRM (and related Zoho apps like Campaigns, Desk, Analytics) for both RM & RMT.
• Design and maintain:
• Modules, fields, page layouts and validation rules
• Pipelines and deal stages for both RM and RMT businesses
• Territories, lead and deal assignment rules
• Workflows, automation, approvals and notifications
• Manage

  user roles, profiles, access rights and security

  across multiple business units and geographies.
• Act as the

  primary point of contact with Zoho

  and any Zoho implementation partners.

2. SPOC for BD Teams, Management and Marketing

• Act as

  single point of contact

  for all Sales/BD leaders:
• US (North America), UK/Europe, India Corporate/Enterprise, RMT Tech, Domestic, PSU/Govt/Tenders.
• Work closely with

  Founder & MD, Executive Director, CFO and CXOs

  to:
• Design and maintain

  management dashboards and MIS

  for pipeline, revenue, forecasts and performance.
• Partner with

  CMO and digital marketing team

  to:
• Integrate campaigns and landing pages with Zoho
• Define and maintain

  lead flows, tagging and attribution

• Ensure every marketing lead is tracked end-to-end inside CRM.

3. Lead Management, Campaign & Funnel Operations

• Design and maintain a robust

  lead management framework

  :
• Lead sources, lead statuses, priorities and SLAs
• Lead assignment logic (region, product, segment, brand – RM vs RMT)
• Escalation rules for unattended / ageing leads.
• Coordinate with Digital Marketing to:
• Capture all inbound leads from

  Google Ads, Meta, LinkedIn Ads, website forms and campaigns

  into Zoho with proper UTM/source tagging.
• Implement basic and later advanced

  lead scoring

  models using Zoho and connected tools.
• Ensure seamless mapping of

  Lead → Opportunity → Proposal → Win/Loss

  within Zoho for both RM and RMT.

4. Integrations & Tool Stack Management

• Design, set up and maintain integrations between Zoho and:

• Apollo

  – contacts, accounts, activities, sequences mapping

• LinkedIn Sales Navigator

  – account and contact workflows where applicable

• TenderTiger, GeM, other tender portals, BidPrime

  – through APIs or structured imports/exports, with proper mapping into Zoho
• Telephony / email systems and other lead sources as needed.
• Coordinate with external vendors (Zoho, Apollo, TenderTiger, etc.) for:
• Implementation support
• Troubleshooting and optimisation
• Feature roll-outs and upgrades.

5. Reporting, Dashboards & Analytics

• Build and maintain

  standard dashboards

  in Zoho CRM / Zoho Analytics for:
• Senior management (Founders, ED, CFO, CXOs)
• Regional BD heads
• Marketing and tender teams.
• Prepare

  weekly, monthly and quarterly

  CRM/RevOps MIS:
• Leads created, meetings booked, opportunities created
• Pipeline by stage, by region, by product, by channel
• Win/loss metrics with reasons
• Tender/RFP funnel (identified, submitted, shortlisted, won).
• Support leadership with

  ad-hoc analysis and data extracts

  for reviews, board meetings, investors and client presentations.

6. Data Quality, Governance & Training

• Own

  data hygiene and governance

  in Zoho:
• Standardised naming conventions and mandatory fields
• Dedupe checks and processes
• Regular audits for missing, incomplete or stale data.
• Conduct

  training and refreshers

  for BD, SDRs, tender team and marketing on:
• How to use Zoho correctly
• How to log activities and update pipeline
• How to interpret dashboards and reports.
• Monitor

  user adoption and activity metrics

  ; flag and escalate non-compliance to respective heads.

Required Experience & Background

• Total Experience:

  8–15 years

• Relevant Experience:

  Minimum

  4–5 years of hands-on Zoho CRM (or equivalent CRM)

  configuration and administration is

  mandatory

  .
• Proven experience in roles such as:
• CRM Administrator / Zoho Consultant
• Revenue Operations / Sales Operations
• Marketing Operations with deep CRM ownership.
• Experience in

  B2B services / SaaS / IT / BPO / outsourcing

  environment will be preferred.
• Demonstrated ability to

  work directly with senior leadership

  and multiple business stakeholders.

Technical & Tool Skills (Mandatory / Strongly Preferred)

• Deep, hands-on expertise in

  Zoho CRM

  :
• Modules, layouts, validation rules, workflows, blueprints, automation, APIs/webhooks.
• Working knowledge of broader

  Zoho ecosystem

  :
• Zoho Campaigns, Zoho Desk, Zoho Analytics (or other BI tools).
• Experience integrating CRM with:

• Apollo or similar outbound/sequence tools

• LinkedIn Sales Navigator

• Marketing platforms (Google Ads, Meta, LinkedIn, landing page tools).
• Comfort with:

• APIs, webhooks, third-party connectors (e.g. Zapier/Make)

• CSV/Excel-based imports, data cleaning and transformation

• Building and maintaining

  dashboards and reports

  .

Domain & Process Understanding

• Strong understanding of

  B2B sales processes and funnels

  :
• Lead → MQL/SQL → Opportunity → Proposal → Win/Loss.
• Familiarity with:
• Territory management, quotas, forecasting, pipeline health
• Lead assignment, SLAs, follow-up cadence
• Campaign attribution and basic marketing analytics concepts (UTM, source/medium, etc.).

Personal Attributes

• Hands-on individual contributor

  – willing to personally configure, test, fix and optimise systems (not just coordinate vendors).
• High

  ownership and accountability

  – behaves like an internal consultant and system owner.
• Strong

  communication skills

  (written and verbal) in

  English and Hindi

  .
• Ability to

  influence and enforce process

  with senior BD leaders while maintaining good relationships.
• Structured, detail-oriented, comfortable creating documentation, SOPs and trainings.
• Mature, stable, and comfortable working with

  confidential business data

  and leadership-level visibility.

Education

• Graduate in

  Engineering / Computer Science / IT / Maths / Statistics / Business / Commerce

  .
• Certifications in

  Zoho CRM / CRM administration / marketing automation / data analytics

  will be an added advantage.

Role Type & Growth

• Role Type:

  Senior

  individual contributor

  (AGM/GM level) –

  no team initially

  .
• Potential to

  build and lead a small CRM/RevOps team

  in future once the platform is stabilised and scaled.

How to Apply

proven track record in Zoho CRM implementation, revenue operations and sales/marketing operations

or