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Workforce Management (WFM) Executive B'lore, Pune, Hyderabad

Workforce Management (WFM) Executive B'lore, Pune, Hyderabad

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

White Horse Manpower Consultancy

1 - 6 years

4 - 5 Lacs

hyderabad pune bengaluru

Posted:1 day ago| Platform:

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Skills Required

scheduling workforce management real-time analyst rta wfm call volume analysis staffing contact center wfm schedule adherence verint genesys shrinkage aspect forecasting aht mis reporting capacity planning resource allocation occupancy bpo wfm nice sla management iex avaya

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor real-time agent performance, adherence, shrinkage, occupancy
Create maintain schedules, rosters, forecasts to optimize resource allocationTrack AHT, SLA, and productivity metricsAnalyze call volume trends and prepare reports for leadership

Required Candidate profile

Coordinate with Ops, Training, HR teams to ensure smooth workforce planningIdentify gaps and recommend corrective actions to meet business KPISupport capacity planning provide inputs for hiring

Perks and benefits

Perks and Benefits

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Workforce Management (WFM) Executive B'lore, Pune, Hyderabad