320 Nice Jobs

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

Cadila Pharmaceuticals Ltd. is one of the largest privately-held pharmaceutical companies in India. Over the past seven decades, we have been developing and manufacturing affordable medicines for patients around the world. Our innovation-led drug discovery processes ensure the health and well-being of people around the world. Our enhanced investment in innovation and a strong track record in research and development have produced medical miracles that have changed lives and made profound impact on real life. Being a care-focused, research-driven company, we are committed to complying with the highest ethical standard in clinical research and medical practice. We want to be valued not only fo...

So, what’s the role all about? In this position we are looking for a Strong Robotic Process Automation Engineer to work with Professional Services teams, Solution Architects, and Engineering teams, managing an On-prem to Azure Cloud onboarding and customer data ingestion automation solutions.The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across the Globe. We are seeking a talented RPA Engineer with hands on experience designing and building Robotic Process Automation with both attended and unattended workflows to join our team. As a RPA Engineer, you will be responsible for developing and implementing cloud automation workflows and e...

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support...

About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Quality Assurance Manager leads the department in the orientation and training of new quality assurance personnel in order to ensure a high standard in the execution o...

So, what’s the role all about? At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking an experienced and technically proficient Senior Tech Support Engineer to provide advanced support for NICE NTR/NTR-X recording platforms. The ideal candidate will possess deep expertise in enterprise voice recording, compliance, and trading environments, along with a solid understanding of fraud detection and compliance frameworks. This role requires a strong...

SUMMARY Max CTC : 21,330 Work Timings : US Shift/ Night Shift Contract Duration : 6 months Work location : CDC 5,Shollinganallur Important Pointers Candidate should be flexible to WFO Should be comfortable in International Voice Process. English communication should be excellent. Retention Bonus will be paid as follows 3months 5,000 3+6months -10,000 3+6+6months 10,000 Requirements Any Non Technical Graduates with Good communication skill Eligible. No PG and BE / BTECH Graduate is Eligible Should be able to Speak & Write good English with proper punctuation & grammar. Benefits PF,ESI BOTH WAY CAB(Pickup and drop will be provided) Work From office

This is a remote position. A Better Together philosophy towards building a better world Aligned Automation is a strategic service provider that partners with Fortune 500 leaders to digitize enterprise operations and enable business strategies. We believe we can create positive, lasting change in the way our clients work while advancing the global impact of their business solutions for a more optimistic and better world. We are passionate about building and sustaining an inclusive and equitable workplace where all people can develop and thrive. Enriched by our 4C's Care, Courage, Curiosity, and Collaboration our culture supports solutions that empower the possible. Years of Experience: 5 to 8...

Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-3 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve...

This position is part of the Client's Workforce Management Team within the Customer Experience Group where we strive "to improve the customer experience and reduce expenses, by applying WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level." This role will assist in scheduling Customer Care agents to the arrival pattern of calls. Additionally, there is real time monitoring of Service Levels, schedule efficiency and other Phone and Messaging KPIs, generating insights, reports, identify root cause for performance gaps and propose solutions for in house and partner operations. What you will do Monitor real time data and make \ recomme...

As an Assistant Manager Quality in the Contact Centre at our Pune location, you will play a pivotal role in shaping and enhancing our quality assurance processes to ensure a seamless customer experience. With your 10+ years of experience in Quality Assurance within a Contact Centre environment, you will lead the charge in driving continuous improvement and fostering a culture of excellence. Here's what you can expect in this role: **Key Responsibilities:** - **Quality Management:** Lead the refinement of the quality assurance framework for all customer interactions, including voice, email, chat, and digital channels. - **Monitoring & Audits:** Conduct thorough analysis of Operations team int...

SUMMARY Max CTC : 21,330 Work Timings : US Shift/ Night Shift Contract Duration : 6 months Work location : CDC 5,Shollinganallur Important Pointers Candidate should be flexible to WFO Should be comfortable in International Voice Process. English communication should be excellent. Retention Bonus will be paid as follows 3months 5,000 3+6months -10,000 3+6+6months 10,000 Requirements Any Non Technical Graduates with Good communication skill Eligible. No PG and BE / BTECH Graduate is Eligible Should be able to Speak & Write good English with proper punctuation & grammar. Benefits PF,ESI BOTH WAY CAB(Pickup and drop will be provided) Work From office

Role & Responsibilities The Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and influencing long-term collections outcomes. This position requires a deep understanding of collections behavior, predictive technologies, regulatory frameworks, and large-scale performance management. It plays a pivotal leadership role, partnering closely with senior management, technology, and risk teams to shape and deliver dialer-driven busi...

Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description:? ? Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) ? Reach out to new customers and explain to them the benefits of Naukri FastForward services ? Initiate repeat sales by follow up phone calls from existing customers ? Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs ? Continually meeting or exceeding daily and monthly targets with respect to call volume and sales? ? Achieve sales targets by new customer acquisition and ensure growth / revenue from exi...

Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description:? ? Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) ? Reach out to new customers and explain to them the benefits of Naukri FastForward services ? Initiate repeat sales by follow up phone calls from existing customers ? Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs ? Continually meeting or exceeding daily and monthly targets with respect to call volume and sales? ? Achieve sales targets by new customer acquisition and ensure growth / revenue from exi...

Role Purpose We are seeking a detail-oriented and analytical Sales Analyst to join our team in the consumer products sector. This role is critical in supporting our sales operations through effective campaign management and data analysis. The ideal candidate will have strong technical proficiency, particularly in Excel and Microsoft Office, and experience working with outbound diallers and reporting tools. Key. Accountabilities Administer outbound dialler operations, including uploading and scheduling campaigns under direction of the Onshore CX team Monitor dialler performance and extract relevant data for analysis and reporting. Create and maintain sales reports and dashboards to track camp...

What’s the Role All About? The Tech Manager, Services Program Manager is a strategic leadership role within our Customer Services Automation AI Center of Excellence. This position combines operational oversight with people leadership, requiring a manager who can drive excellence in project execution and resource management. You will lead a team of project managers and resource coordinators, ensuring consistent delivery of NiCE CXone solutions while optimizing resource allocation across engagements. This role demands strong matrix management capabilities and close collaboration with cross-functional teams to ensure successful customer outcomes and internal efficiency. As the Manager, you will...

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Overview The Workforce Management Support Analyst is responsible for optimizing workforce operations by analyzing data, ac...

We are looking for an experienced Dialer Analyst to join our team in Bengaluru. The ideal candidate will have a strong background in dialer systems, analytics, and performance optimization, enabling us to enhance our communication strategies and drive operational efficiency. Location: Bengaluru, India Work Mode: Work From Office Role: Dialer Analyst What You'll Do: Managing end-to-end dialer operations, including campaign creation, list management, and strategy execution. Ensuring proper dialer configuration and maintaining compliance with regulatory standards. Monitoring campaign performance and generating outbound reports for key stakeholders. Collaborating with sales, operations, and IT t...

WFM Senior Executive Position Summary The Senior Executive will play a pivotal role in driving the operational excellence of our organization. This individual will be responsible for doing forecasting, capacity planning, scheduling, and full-time equivalent (FTE) calculation using both linear methods and Erlang models. They will also manage stakeholder relationships and demonstrate exceptional communication skills. The ideal candidate is a graduate with substantial experience in the aforementioned areas. Key Responsibilities Forecasting Develop and maintain accurate forecasting models to predict future demand and capacity requirements. Analyze historical data and market trends to forecast fu...

Job Title: NICE CXone Developer Location: CHN / PUN / HYD / BLR Experience: 4+ Years Availability: Immediate Joiners Role Overview: We are looking for an experienced NICE CXone Developer with strong expertise in IVR development and scripting using NICE CXone. The ideal candidate should also have experience working with REST APIs and exposure to digital channels . Key Responsibilities: Design, develop, and maintain IVR solutions using NICE CXone scripting . Integrate and consume REST APIs for contact center workflows. Collaborate with cross-functional teams to deliver scalable and secure solutions. (Good to have) Hands-on experience with digital channels such as NICE DFO Chat . Troubleshoot a...

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

So, what’s the role all about? The purpose of this position is to provide customer-focused Application Support. Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud. How will you make an impact? Perform operational duties including application server health, service recycling Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors) Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs Maintain operational documentation, e.g. incident tracking and run books. Produce metric reports including daily production status. Review Client support tick...

So, what’s the role all about? Serve as one of the top-performing and proficient engineers in designing and developing high-quality software that meets specified functional and non-functional requirements within the time and resource constraints given. How will you make an impact? Be part of a cross-functional, distributed Scrum team that develops and supports the product. Design of software according to agreed standards, architecture and requirements Highly experienced with the Software Development Quality Processes. Implementation of software according to design Planning and performing testing to ensure fit to standards (e.g. security, scalability, etc.), design as well as functional and n...