233 Nice Jobs

Job Title: QA Automation Engineer Voice / IVR Experience: 3, 4 Years Employment Type: Permanent Location: Gurugram (Onsite, 5 Days a Week) Education: B.Tech Job Summary: We are looking for a passionate and detail-oriented QA Automation Engineer (Voice / IVR) to join our client Sprinklr through Prosperix Payroll . The ideal candidate will have strong experience in voice automation testing, IVR/CTI testing, and contact center validation using tools like Cyara, Genesys, NICE, Cisco, and Avaya . The role involves ensuring quality across web, API, and telephony applications through both manual and automated test practices. Key Responsibilities: Design, develop, and execute test automation scripts...

So, what's the role all about? As a Cloud FinOps Business Partner, you will help NiCE global cloud business units to maximize every dollar spent on the cloud and help speed delivery of our solutions. You will promote the FinOps and governance principles which are a combination of systems, best practices, and culture designed to increase our company’s ability to understand cloud costs, generate cost optimization and leverage cloud operations and governance across the organization. We are looking for a Cloud FinOps Business Partner who will collaborate with DevOps and R&D teams, product managers, business operations, Finance, Legal, and IT to boost the company cloud efficiency and cloud govern...

Responsibilities: * Collaborate with technical support team on Sam implementation. * Provide PL/SQL solutions for AML compliance. * Develop Actimize SAM applications using Nice Actimize, Oracle, and PL/SQL.

Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-3 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve...

So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 8+ years of software development experience Working experience in Core Java, pr...

So, what’s the role all about? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management, fraud detection and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions m...

So, what’s the role all about? As a Technical Support Engineer , you will be responsible for ensuring the smooth operation, stability, and performance of our cloud-based infrastructure and applications. You will work collaboratively with other engineers to troubleshoot issues, optimize monitors, and provide technical support. This role is critical in maintaining high customer satisfaction and ensuring timely resolution of technical issues. How will you make an impact? You will be the front-line technical contact for customers, handling escalations and resolving issues related to NiCE Actimize products and integrated third-party solutions. Your work will directly impact customer satisfaction ...

We are seeking an experienced Trade Surveillance professional to join our Compliance team. The ideal candidate will have a deep understanding of trading activities across asset classes and experience with surveillance systems and regulatory requirements. The role involves monitoring, reviewing, and investigating trading activity to detect and escalate potentially suspicious or non-compliant behavior. Monitor trade activity across various asset classes (Equities, Fixed Income, FX, Derivatives) to identify potential market abuse, insider trading, front-running, layering/spoofing, and other forms of misconduct. Conduct daily and periodic reviews using automated surveillance systems (e.g., SMART...

Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics

So, what’s the role all about? Within Actimize, the AI and Analytics Team is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies. How will you make an impact? NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize th...

Candidates With Max 1 Month of Notice is preferable. Job Summary: The Implementation Consultant ensures customers receive the best onboarding experience and value by effectively deploying software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Key Responsibilities: Configure the Sprinklr product for various brands and industries following high standards of delivery and quality Constant learning and coll...

So, what’s the role all about? Within Actimize, the Professional Services International Markets team is looking to hire a Services Pre-Sales Specialist who will own all Professional Services pre-sales activities across the International Markets region. In this role, you will leverage your industry expertise, knowledge of Actimize solutions, and strong financial and business acumen to take a consultative sales approach—helping position and close high-value Professional Services engagements in the financial crime sector. You will work closely with NICE Actimize License/Product Sales, License/Product Pre-sales, and the broader Professional Services team to highlight the value of Professional Se...

We are looking for a Workforce Management Associate with strong experience in workforce applications (NICE IEX, Verint, AWS, Alvaria, etc.). If interested, please send your resume to: mohanrajk@desicrew.in Required Candidate profile Advanced in WFM tools: NICE IEX, Verint, AWS, Alvaria Good communication skills (oral & written) Strong analytical skills & MS Excel proficiency Team player, handles real-time operations

Dear Candidate, I hope you are doing well. We are looking for a proactive Intraday Analyst Workforce Management to join our team in Bengaluru / Gurugram . This is a hands-on individual contributor role responsible for monitoring real-time contact center performance, making quick tactical decisions, and collaborating with partners to ensure service level targets are consistently met. Designation: Intraday Analyst Workforce Management Location: Bengaluru / Gurugram Job Type: Full-time Work Flexibility: Hybrid (onsite for team meetings/townhalls 12 times/month) Shift: 5:30 PM 2:00 AM CONTACT FOR JOB: Meenakshi Uniyal: Contact- 9258253740 Sachin Bhandari: Contact: 9045052066 Mandatory Skills & E...

Dear Candidate! Greetings from TCS !!! Role: Nice InContact Developer Location: Chennai/Bangalore/Kolkata Experience Range: 4 to 10 Years Job Description: experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools Design and Development of IVR call flow using NICE In-Contact, Expertise in reso...

What’s the role all about? We are seeking a skilled and passionate Test Engineer with 4 to 7 years of experience to join our agile development team. This role is focused on ensuring the quality of SaaS-based enterprise applications, particularly those involving billing systems and Generative AI model behaviors. The ideal candidate will bring a deep understanding of testing practices, AI platforms, and business-critical processes. You will work closely with developers, product owners, and business analysts to validate product functionality and customer scenarios. How will you make an impact? Participate as a scrum team member in product development ceremonies. Design and execute test cases an...

Industry & Sector A fast-paced Business Process Outsourcing (BPO) and Contact Center environment delivering customer support, back?office processing, and voice/non?voice services for global clients. We focus on process excellence, SLA adherence, and continuous performance improvement. Primary Title: BPO Process Trainer (On?site) Location: India About The Opportunity We are hiring a proactive Process Trainer to design and deliver high-impact training for new hires and ongoing upskilling programs across voice and non?voice processes. You will own curriculum delivery, standard operating procedure (SOP) rollout, competency assessments, and frontline coaching to drive quality and productivity acr...

Job Description – Technical Architect / Team Lead (.NET, Azure & React) Location: Pune, India Work Mode: 5 Days Work from Office (On-site) Company: Zywave About Zywave Zywave is a global leader in insurtech solutions, delivering innovative software platforms that empower insurance brokers and agencies to engage clients, improve analytics, and drive growth. At Zywave, we emphasize technical excellence, collaboration, and innovation to transform the insurance industry. Job Summary We are seeking a hands-on Technical Architect / Team Lead with expertise in .NET, Azure, and React to lead the development and delivery of enterprise-grade applications. The ideal candidate will guide a high-performi...

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

So, what’s the role all about? As a Data Engineer at NiCE, you will be joining a global team responsible for managing Oracle, Postgres, MySQLRDS databases. You will work alongside DBAs, DevOps, Engineering, and SRE teams to develop database strategies, frameworks, and best practices, with a focus on infrastructure as code. High availability is the number one priority with an emphasis on reliability and performance. Candidates should be able to develop a rapid understanding of our product portfolio and contribute to the reliability of our platform. Must work well within a fast-paced global and remote team environment and have strong communication and documentation skills. A strong work ethic ...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

So, what’s the role all about? We’re looking for a seasoned Senior DevOps Engineer with a strong development background and hands-on experience in cloud technologies, databases, and scripting. You’ll be part of a dynamic team interfacing with R&D, Professional Services, and Customer Support, helping deliver enterprise-grade solutions in the Risk and Compliance domain. If you thrive in fast-paced environments, enjoy solving complex problems, and are passionate about scalable, secure systems—this role is for you. How will you make an impact? You’ll play a key role in designing, developing, and configuring software features aligned with enterprise standards.You’ll collaborate directly with cust...

So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 2+ years of software development experience Working experience in Core Java, pr...

Role: Nice Incontact keywords: Nice, Incontact, IVR, Callflow Desired Experience Range: 4 - 10 years Location of Requirement: Chennai, Kolkata, Bangalore Responsibility Expectations from the role 1. experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. 2. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. 3. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts 4. Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools 5. Design and Development o...

So, what’s the role all about? Our company is seeking a highly skilled Software Engineer with expertise in .NET technologies to join our software development team. As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications that meet business needs and specifications. How will you make an impact? Develop and maintain software applications using .NET technologies Collaborating with other members of the development team to ensure that software designs are aligned with overall project objectives. Write high-quality code that meets software development best practices Participate in code reviews to ensure code quality and maintainability Contri...