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White Horse Manpower Consultancy logo
Workforce Management (WFM) Executive B'lore, Pune, Hyderabad White Horse Manpower Consultancy

1.0 - 6.0 years

4 - 5 Lacs

hyderabad, pune, bengaluru

Work from Office

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

Posted 1 month ago

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