19 Occupancy Jobs

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of As...

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

ROLE: Analyst, Planning & Scheduling DESIGNATION: Analyst, Planning & Scheduling LOCATION: Bangalore YEARS OF EXPERIENCE: 4+Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develo...

Role & responsibilities Purchase Agreement Review Specialist Digital Risks mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risks 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting, and closing services to the largest banks and loan originators. Position Overview: The Purchase Agreement Review Specialist is responsible for reviewing and validating purchase agreements and related documentation to ensure compliance with company policies and investor guidelines. This role requires attention to...

Immediate opening for Tele sales Team Lead Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Experience in Telecom domain is mandate. Should be able to calculate Attrition, Shrinkage, AHT. Should have been experience in Tele sales is mandatory Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Notice Period - Immediate Joiner (or) 30 days Interested candidate can share CV to the below mail id: NandhiniA1@hexaware.com, 7358342513

Responsibilities Collate data & prepare MIS as per timelines and Maintain Database. Ensure data facilitates & drive key decision points for process improvement & new initiatives. Ensure accuracy & validity of data To help in collation and preparation of data to enable analysis & decision making Maintain data Privacy Key Deliverables Design, prepare & maintain MIS & dashboard Email: Krsha.Satish@digiide.com Number: 8977713990

The job involves managing space occupancy and planning at a site or campus level to support the development and delivery of Space Planning solutions in line with Property Strategies that meet the Business needs. This includes design and physical planning, space request management, site level allocation blocking, stacking, adjacency, and planning, as well as developing migration plans and sequencing of group-level and individual moves. The role also entails managing CAD/CAFM/IWMS data to ensure accuracy of reporting, maintaining files for aspects like FF, space management, building architecture, and analyzing occupancy and space utilization database support to FM service. Additionally, it is ...

Job Title: Assistant Manager Outbound Sales Location: Mumbai Function: Sales & Business Operations Experience: 6 -12 years Role Overview : We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep experience in managing outbound sales teams, strong command over performance metrics, and the ability to drive execution excellence while maintaining service quality . Key Responsibilities: Tele-Sales Team Management Manage and lead a team of 1520 outbound tele-sales executives Ensure daily performance targets (logins, calls, convers...

Job Title: Assistant Manager Outbound Sales Location: Gurgaon Function: Sales & Business Operations Experience: 6 -12 years Role Overview : We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep experience in managing outbound sales teams, strong command over performance metrics, and the ability to drive execution excellence while maintaining service quality . Key Responsibilities: Tele-Sales Team Management Manage and lead a team of 1520 outbound tele-sales executives Ensure daily performance targets (logins, calls, conver...

Roles and Responsibilities Manage a team of insurance sales professionals to achieve targets and grow revenue. Monitor key performance indicators (KPIs) such as attrition, KRA achievement, and customer satisfaction ratings. Identify areas for improvement in the sales process and implement changes to optimize results. Collaborate with other departments to ensure seamless service delivery. COMPANY NAME :GLOBIVA SERVICES LOCATION : GURUGRAM SEC-18 HR DHEERAJ : 7859975043

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accuratel...

Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance po...

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives ...

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during int...

Job Title: Real-Time Analyst (RTA) Location: Mumbai / Pune Department : Workforce Management (WFM) Shift Timings : Rotational / US Shift (as per business requirement) Experience : 3-5 years ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Role Summary: The Real-Time Analyst (RTA) plays a critical role in the Workforce Management team by ensuring service le...

TL for Outbound Voice ProcessMonitor team performance and ensure SLA are met. Monitoring daily operations and KPIs for the teamManaging escalations and resolving complex issuesConducting training sessions for new hiresProblem-solving capabilities Required Candidate profile Ensuring effective communication within the teamReporting progress to higher managementStrong communication skills and interpersonal skillsAdherence to company policies and client requirements

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and o...

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Sobanv@hexaware.com, 8056741915 Pavatharanip1@hexaware.com / 7305044617 Regards, TAG

Role - Workforce Management | MIS | RTA Skills - WFM | Service now | MIS | Real time Analyst Min 2 years Notice - Immediate to 30 Days Pune | WFO | 5 Days working 2 days Rotational off 9116324602 | teena.ghrs@gmail.com