5 Occupancy Jobs

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Sobanv@hexaware.com, 8056741915 Pavatharanip1@hexaware.com / 7305044617 Regards, TAG

Strong Scheduling experience on both scheduling tool and Excel Good knowledge of WFM attributes and through knowledge of WFM metrics e.g.Service Level | Occupancy | Line adherence etc. Atleast the candidate must have 1.5 to 2 years of Scheduling experience with working on Service level model. Hands on experience of planning on scheduling tools like IEX etc, will be added advantage Good communication skill Mumbai is the preferred location for the candidate, and proximity is required

Looking for a Leasing Manager For a luxury Mall In Mangaloere Exp. Implement the Mall leasing strategy with corporate strategy Relationship Management with brands and ensure engagement with the mall Interested candidate revert back Required Candidate profile Ensure Mall Occupancy is 95% MG / Revenue share is at its maximum Manage churns Negotiations and contract closures Responsible for correct lease documentation. Report performance of brands

Role & responsibilities About the Job Were looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Track daily/weekly/monthly performance and provide context Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst, You Have A University education with a technical background is preferred 3+ years previous call center experience required Minimum 3 - 5 years WorkForce Management experience is required Advanced level of MS Excel/Google sheets Ability to create charts/graphs Excel/BI/Reporting tools certifications will be an asset Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and RTA teams Clear and concise, written and verbal communication skills Fundamental understanding of call center metrics Share your profile to abdulmohammed.kaleem@intouchcx.com