Head Business Unit

Key Responsibilities

1. Account Management & Growth

• Manage and grow key strategic accounts.
• Build strong, long-term relationships with senior client stakeholders.
• Align service delivery with client business objectives.
• Drive client retention and expansion initiatives.

2. Account Farming & Mining

• Identify opportunities for up-selling and cross-selling within existing accounts.
• Expand wallet share and develop new business verticals in current accounts.
• Execute account expansion strategies to maximize revenue potential.

3. New Client Acquisition

• Identify, prospect, and onboard new enterprise and mid-market clients.
• Conduct market research to identify growth opportunities.
• Lead proposal development, presentations, and deal closures.

4. Delivery Management

• Ensure seamless delivery of staffing and project services.
• Oversee recruitment pipelines and ensure SLA adherence.
• Proactively manage escalations and ensure timely resolution.
• Maintain high levels of service quality and client satisfaction.

5. Revenue & Profitability (P&L Ownership)

• Own and manage monthly, quarterly, and annual revenue targets.
• Monitor and optimize account-level P&L and gross margins.
• Drive cost optimization while maintaining service excellence.

6. Client Engagement & Relationship Management

• Conduct periodic client reviews and governance meetings.
• Lead client engagement initiatives, reviews, and feedback forums.
• Measure and improve client satisfaction, NPS, and repeat business.

7. Strategic Planning & Forecasting

• Develop and execute business unit and account-level strategies.
• Prepare revenue forecasts and quarterly operating plans.
• Analyze market trends, competition, and risks to build counter-strategies.

8. Cross-Functional Collaboration

• Work closely with recruitment, delivery, finance, HR, and operations teams.
• Ensure smooth coordination for delivery, billing, and workforce planning.
• Drive continuous improvement and remove operational bottlenecks.

9. Compliance & Reporting

• Ensure adherence to company policies, client contracts, and legal requirements.
• Submit periodic business performance and financial reports.
• Maintain accurate CRM data and documentation readiness for audits.

10. Team Leadership & Development

• Lead, mentor, and develop account managers, delivery, and recruitment teams.
• Set performance goals and conduct regular reviews.
• Build a high-performance, client-centric team culture.

  Role & responsibilities

Preferred candidate profile

• Bachelors degree in Business, HR, Marketing, or related field
• MBA / PGDM in Business, Marketing, Operations, or equivalent (preferred)

• 15+ years

  of progressive experience in Staffing, Recruitment Process Outsourcing (RPO), Talent Solutions, or Service/Consulting environments

• Minimum 5 years

  in leadership roles with P&L responsibility
• Demonstrated track record of scaling business units and achieving revenue targets