•Plan & execute DE rosters based on order trends •Monitor performance support low performers •Ensure timely dispatches using geo-cluster insights •Conduct onboarding orientation & training •Coordinate with hiring sources •Support DEs for top CX
•Plan & execute DE rosters based on order trends •Monitor performance support low performers •Ensure timely dispatches using geo-cluster insights •Conduct onboarding orientation & training •Coordinate with hiring sources •Support DEs for top CX
•Manage riders (onboarding, payouts, delivery SLA) •Oversee order processing & dispatch, •Handle stock inwarding & audits, •Hire & train team, track KPIs, •Ensure compliance & smooth dark store operations.