Posted:17 hours ago|
Platform:
Work from Office
Full Time
Role: BPO Sourcing Manager
Location: GurugramExperience: 58 years in BPO/BPM hiring with strong team-handling experienceType: Full-time, Onsite
Key Responsibilities
Lead and manage the sourcing team focused on high-volume BPO voice & non-voice recruitment.Develop robust sourcing strategies to meet aggressive hiring targets across multiple clients.Use job portals, social media, internal databases, and referral programs to create a steady pipeline of qualified candidates.Own end-to-end sourcing performance, including funnel management, TAT, offer-to-joining conversion, and quality-of-hire metrics.Collaborate closely with internal delivery teams and client stakeholders to understand hiring needs and align sourcing plans.Train, guide, and mentor junior sourcers to enhance productivity, sourcing depth, and workflow efficiency.Conduct regular performance reviews, track data metrics, and optimize sourcing processes using reports and analytics.Ensure compliance with recruitment standards, documentation, and client SLAs.
Skills & Competencies Required
Strong expertise in BPO hiring, especially mass sourcing for customer support, chat, blended, and technical support roles.Proficiency in job boards, Boolean search, bulk sourcing methods, social hiring, and talent mapping.Experience leading a sourcing team with a focus on performance, quality, and productivity.Excellent communication, negotiation, and relationship-management skills.Good understanding of hiring metrics, dashboards, sourcing funnel, and SLA-driven recruitment.Ability to work in a fast-paced environment with sharp deadlines and large hiring volumes.
Yunay Consultancy Services
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