29 Schedule Adherence Jobs

As a Real-Time Monitoring (RTM) Analyst, you play a crucial role in ensuring consistent service delivery in the contact center. Your main responsibilities include: - Monitoring real-time contact center activity to meet service level targets. - Tracking agent adherence, shrinkage, breaks, and schedule compliance. - Managing real-time adjustments like overtime requests and break rescheduling. - Identifying and communicating risks to staffing or SLA performance. - Providing timely intraday reports on key metrics such as service levels and absenteeism. - Collaborating with team leads/supervisors to resolve staffing issues. - Escalating system outages or process bottlenecks impacting real-time op...

Role Overview: As a Construction Project Manager - MEP Lead at Qualcomm India Private Limited, you will be responsible for leading the overall project and Mechanical, Electrical, Plumbing (MEP) scope of work for new base build projects and interior fit-out projects across India. Your role will involve ensuring adherence to corporate standards, operational efficiency, and long-term asset value. Key Responsibilities: - Design & Engineering Management: - Establish and maintain corporate MEP design standards to comply with local codes and regulations. - Lead the technical review of design submissions by external consultants for optimal performance and energy efficiency. - Drive the implementatio...

Job Description: - Provide feedback on training effectiveness and referral quality - Ensure processing accuracy and productivity meet expectations - Monitor attendance and schedule adherence - Improve turn around time for assist activities and ensure CDS adherence Qualification Required: - Strong attention to detail - Excellent communication skills - Ability to meet deadlines and work efficiently - Previous experience in a similar role is preferred,

In this role, you will be responsible for assessing the training feedback and effectiveness of employees. You will also gather and analyze referral quality feedback to ensure the highest standards are maintained. Additionally, your role will involve monitoring processing accuracy, productivity levels, attendance records, and schedule adherence. You will be expected to track the turnaround time for assist activities and ensure compliance with CDS guidelines. Qualifications Required: - Strong analytical skills - Attention to detail - Ability to track and report on various metrics effectively Please note: No additional company information was provided in the job description.,

The role primarily involves dealing with end customers via chat. Your responsibilities will include: - Answering customer queries related to their contracts - Making outbound calls as needed based on the complexity of the issue - Ensuring average handle time meets standards - Conducting quality assurance checks to measure the skills of customer service representatives - Assessing soft skills through authentication procedures - Monitoring attendance and dependability - Ensuring schedule adherence and punctuality - Striving for first chat resolution - Evaluating customer experience through Net Promoter Score (NPS) - Processing transactions according to desktop procedures - Meeting assigned tar...

As a Project Manager- Civil at our company, you will play a crucial role in overseeing and forecasting all construction activities on-site to ensure projects are completed on time, within budget, and meeting quality standards. Your responsibilities will include: - **Team Leadership:** - Assemble, lead, and motivate project teams including subcontractors, site employees, and vendors by clearly defining roles and responsibilities. - **Project Planning and Management:** - Develop comprehensive project plans with detailed timelines, cost estimates, and resource allocation. - **Budget and Cost Control:** - Monitor and manage the project budget, track expenses, handle change orders, and ensure cos...

Role Overview: You will be responsible for ensuring that the process transactions are processed according to Desktop procedures. It is essential to meet the assigned targets in alignment with SLA and Internal standards. Your role also involves maintaining the quality of transactions within the predefined parameters set by Process Excellence and adhering to established attendance schedules. Key Responsibilities: - Managing calendars and e-mails - Monitoring performance parameters including productivity, quality, and accuracy - Ensuring attendance and schedule adherence - Performing any other essential functions directed by the Supervisor Qualifications: - Experience in processing transactions...

Job Title: SME- Work Force Management-Real Time Analyst(RTA)– Gurgaon Experience 3+Years| Location:Gurgaon Education:Graduation Package:Attractive Contact:Anushka |+91 90360 01770 Email: anushkaizee@gmail.com

Job Description TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're pass...

* Customer Management & Handling * Ensuring Availability of Material as per customer schedule * Follow up with In house teams as per schedule *Ensuing 100% schedule adherence *Maintaining Inventory as per norms &Timely loading & unloading of material

As a Customer Service Executive at HCL Tech, your role will involve resolving customer queries in line with client and business guidelines. You will handle inbound calls from UK/US customers, demonstrating excellent communication skills both verbally and in writing with a professional telephone etiquette. Your responsibilities will include: - Answering all inbound queries following the call flow procedure. - Ensuring adherence to processes to maintain high quality customer service. - Following escalation procedures for issues beyond the agent's control to achieve first call resolution. - Maintaining schedule adherence. - Participating in motivational activities and implementing feedback rece...

Job Description: You will be required to work full-time at the company's locations in Panvel and Kharghar. The work schedule will be during day shifts. Key Responsibilities: - Work full-time at the company's locations in Panvel and Kharghar - Follow the day shift schedule diligently Qualifications Required: - No specific qualifications mentioned in the job description,

As a Monitoring Specialist in the company, your main role will involve monitoring queue spikes, breaks, and auxiliary usage of agents to ensure efficient queue management. You will be responsible for relaying real-time concerns regarding AUX time reporting to Supervisors/Floor managers. Your key responsibilities will include: - Sending day-end reports to the management team - Monitoring and reporting real-time schedule & shrinkage adherence, highlighting any non-compliance - Reporting intra-day schedule changes to Supervisors/Managers and developing plans to meet schedule requirements - Collaborating with WFM to ensure hourly, real-time schedule adherence commitments are met - Conducting rea...

As a Quality Analyst - Team Lead at IBST LABS in Mumbai, your role will involve leading quality analysis processes, facilitating team communication, managing financial aspects, conducting research, and leveraging analytical skills to optimize operational efficiency. Key Responsibilities: - Minimum 1 year of experience as a TL (on paper) - Proficient in International Voice Process - Skilled in people management and Excel - Experience in managing attrition, shrinkage, CSAT, AHT, NPS & more - Strong communication, leadership, and adaptability skills - Lead and motivate your team to achieve operational KPIs - Drive process enhancements and ensure client satisfaction - Monitor performance, offer ...

As a Real-Time Monitoring (RTM) Analyst, you play a crucial role in ensuring consistent service delivery across all lines of business (LOBs) within the contact center. Your primary responsibility is to monitor intraday performance, staffing levels, and schedule adherence to drive real-time decisions that optimize workforce productivity and maintain service level agreements (SLAs). You will serve as a central point of coordination for real-time floor support, collaborating closely with Operations, Quality, and WFM planning teams. **Key Responsibilities:** - Monitor real-time contact center activity to ensure service level targets are met across queues, channels, and LOBs. - Track agent adhere...

Position: Scheduler / Workforce Management Analyst Job Location: Hyderabad Experience: 2-5 Years Tool Expertise: IEX WFM (NICE IEX), Excel, Real-time monitoring tools What Youll Be Doing: Develop and manage daily, weekly, and monthly agent schedules for contact center operations. Utilize IEX WFM for forecasting, scheduling, and real-time adherence monitoring. Analyze historical data to forecast staffing needs and identify trends. Ensure real-time service level goals are met by making schedule adjustments. Collaborate with operations, quality, and training teams for seamless workforce execution. Generate insightful WFM reports for leadership to support planning and performance improvement. Ke...

Role Overview: - Interpret data and analyze results using statistical techniques under supervision - Comply and assist in mining and acquiring data from primary and secondary sources - Reorganize data in a format that is easily understandable by machines or humans - Identify, analyze, and interpret trends or patterns in data sets to generate insights - Assist clients in making better decisions - Conduct research on specific data sets to support senior analysts - Manage master data including creation, updates, and deletions - Develop reports and analysis to communicate trends, patterns, and predictions - Provide support with technical writing and editing - Develop analytics to identify trend ...

As a Team Lead in Lien-Operations with a background in BPO/KPO, your role involves effectively managing your team to ensure optimal resource utilization and productivity. You will be responsible for training team members, completing managerial tasks, and meeting client deadlines while maintaining high levels of customer satisfaction. Here are the key responsibilities you will be handling: - Daily workflow management to maximize project pool capacity - Ensuring schedule adherence for yourself and the team - Overcoming daily operational challenges such as absenteeism and erratic workflow - Maintaining constant communication with US offices through calls and emails - Conducting daily meetings w...

As a Refractory Lining Engineer, your role involves carrying out regular reliability surveys to monitor the health of Refractory Lining. You will be responsible for inspecting the Refractory lining during shutdowns, releasing observations, and providing recommendations. Monitoring day-to-day Refractory activities to ensure compliance with standards, specifications, and procedures is a key aspect of your job. Additionally, you will need to closely monitor quality checkpoints, ensure safety aspects are in place, and facilitate timely completion of tasks. Key Responsibilities: - Conduct regular reliability surveys for monitoring Refractory Lining health - Inspect Refractory lining during shutdo...

As a potential Customer Development personnel, your main responsibilities will include maintaining healthy relationships with existing customers, developing new RFQs, providing daily updates on critical shipment parts, ensuring 100% schedule adherence, conducting daily orientation and Cross-Functional Team (CFT) meetings. You will be involved in the complete development process of new parts, overseeing dispatch parts follow-up, and engaging in daily interactions with existing customers for sales allocation and projection to ensure smooth business operations. Proactive communication with internal customers, tracking outsource parts and BOP, managing GRN, bill booking, credit/debit notes, and ...

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

DESCRIPTION Since 1995, Amazon has focused on being the world's most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization's goal is to enable sellers, vendors, and brand owners of any ...

As a Team Lead in Lien-Operations with a background in BPO/KPO, your primary responsibility will be to manage your team effectively to achieve the desired and optimum utilization of resources. You will be tasked with ensuring team member productivity, training, and managerial tasks to deliver projects as per deadlines and up to client satisfaction. Your role will involve overseeing daily workflow management, ensuring maximum capacity in the project pool, and maintaining schedule adherence for yourself and your team. To excel in this role, you must possess strong oral and written English communication skills, along with problem-solving abilities. Your professional qualifications should includ...

The position of Team Lead Lien-Operations requires someone with a background in BPO/KPO and relevant experience. The maximum compensation offered for this role is between 5,00,000 to 8,00,000 LPA with the job location being Vadodara. As a Team Leader, your primary responsibility will be to effectively manage your team to ensure optimal utilization of resources and achieve desired outcomes. You will need to focus on team member productivity, provide necessary training, and handle managerial tasks to meet deadlines and ensure client satisfaction. Developing and mentoring team members through leadership and training will be essential to maintain work accuracy and effectiveness. Your key respons...

Managing the service levels as defined in the SLA. Managing C-SAT & Quality score. Conducting Service Review Meetings. Managing Customer Expectations. KPI & KRA Ensure timely and accurate delivery of reports & MIS. Review of tickets tagged as part of SRs. Service improvement plans. Audit management. Ownership to get Tech issues of the process resolved without breaching SLA. Leading a team of agents and motivating them to achieve team SLA