5 Schedule Adherence Jobs

Managing the service levels as defined in the SLA. Managing C-SAT & Quality score. Conducting Service Review Meetings. Managing Customer Expectations. KPI & KRA Ensure timely and accurate delivery of reports & MIS. Review of tickets tagged as part of SRs. Service improvement plans. Audit management. Ownership to get Tech issues of the process resolved without breaching SLA. Leading a team of agents and motivating them to achieve team SLA

As a PCI Compliance Specialist working at our Vadodara Office, you will be responsible for providing professional and accurate support to our merchant customers through inbound and outbound calls, emails, and web-chat communication methods. Your role will involve educating callers on the significance of achieving and maintaining PCI-DSS Compliance and offering the necessary assistance at each stage of the process. You will have the opportunity to identify ways to promote Sysnet products and services effectively and provide excellent customer support. Your aim will be to achieve first call resolution by gathering essential information efficiently and effectively during calls, chats, or emails. Handling assertive or complicated calls will require you to respond in a calm, clear, respectful, and helpful manner. Logging each call accurately using the appropriate systems and guidelines is crucial, as well as managing call/chat metrics according to specified goals and Service Level Agreements. Additionally, you may be required to take on extra responsibilities as per the business requirements. To qualify for this role, you must be a minimum graduate or equivalent with at least 1 year of experience in a customer service environment, preferably in a call center setting. Strong communication skills, especially in verbal English, are essential. You should have proven experience in handling customer interactions through live chat platforms and call lines while maintaining response time and quality standards. Attention to detail, multitasking abilities, proficiency in computer and email usage (including MS Office), strong decision-making skills, and problem-solving abilities are necessary. Flexibility in working shifts, adherence to schedules, being a team player with a positive outlook, and a passion for customer support are qualities we value in our team members.,

The Retirement Plan Services team is looking for a Retirement Planning Specialist (Level 3) with over 2.5 years of experience in financial services operations. The ideal candidate should have at least 12 months of expertise in Retirement Services, specifically in Defined Benefits Operations such as Benefits calculations, Benefits Review, Benefits Calculation for Retirement, Termination, Disability, Death, Divorce, Proficiency in MS Excel, and experience in performing manual calculations. Additionally, knowledge in ERISA Compliance and US Retirement Plan Testing & Reporting experience, including Form 5500 responses to auditor questions, is required. Industry certifications such as ASPPA RPF will be considered an added advantage. The candidate should possess strong Data Entry & Quantitative Decision Making skills and demonstrate concepts of teamwork, accountability, and prioritization on a regular basis. Making decisions within guidelines, balancing risk and service needs, and seeking assistance from the manager as necessary are key aspects of this role. The successful candidate should have a clear understanding of business rules, task requirements, and be able to handle tasks efficiently by providing resolutions within the defined Turnaround Time (TAT). Staying updated with the knowledge of products, processes, and services offered by the client is essential. The candidate should ensure full adherence to all quality parameters, maintain a 100% adherence to the schedule, and meet or exceed defined targets consistently. About Mphasis: Mphasis leverages next-generation technology to facilitate global business transformations. Customer centricity is at the core of Mphasis, demonstrated through the Front2Back Transformation approach. Utilizing cloud and cognitive technologies, Mphasis offers hyper-personalized digital experiences to clients and end customers. The Service Transformation approach aids in modernizing legacy environments in enterprises, enabling businesses to adapt to a changing world. Mphasis" core reference architectures, tools, speed, and innovation, combined with domain expertise, are instrumental in fostering strong relationships with marquee clients.,

Main Accountabilities: Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organisation goals and driving Continual Improvement projects Service Delivery Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed. Working as a first level escalation point for the floor Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Support team on all queries (e.g. Process / Transport / Admin / Payroll / Team Related) independently and occasionally with support of relevant stakeholders. Stakeholder Management/People-Resource Management Carrying out performance measurement, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one on one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day to day basis to identify bottom and a good performer. Governance and Reporting Share the agreed reports/Dashboard on regular frequencies Practicing and ensuring compliance with all the BCMS policies and procedures. Information Security and other mandatory compliances:

Site Supervisor with experience in interior design site execution. The ideal candidate should have strong knowledge of interior materials, site coordination, and vendor negotiations. Key Responsibilities: Manage daily site execution and ensure quality standards Coordinate with vendors, contractors, and clients Maintain material inventory and site documentation Ensure project timelines are met Communicate effectively with the internal team and clients Handle on-site problem-solving and reporting Requirements : Minimum 1 year of experience in interior site supervision Good knowledge of interior materials and finishes Strong negotiation and vendor management skills Proficient in MS Excel, Word, and mobile tools (Camera, WhatsApp) Good communication and client-handling skills Must be based in or willing to travel across Gurugram and NCR Working Days : Monday to Saturday Working Hours : 9:00 AM to 6:00 PM