301 Verint Jobs

As an experienced Implementation & Support specialist, your role will involve recording issue resolutions at L2 & L3 levels, performing patch updates & upgrades, troubleshooting WFM issues, and handling archiving issues and speech analytics. You will be required to participate in P1/P2 escalation calls, open tickets, and manage escalations with OEMs and other manufacturers when necessary. It is essential to comply with internal workflow procedures, complete administrative duties such as project task reporting, timesheets, and adhere to ticket open/close policies. Periodic on-call duties will be required, and you will need to provide Root Cause Analysis (RCA) to customers as needed. Additiona...

Role Overview: You will be a full-time on-site Work Force Management (WFM) professional at NetRTech Solutions LLP in Ahmedabad. Your primary responsibility will be to manage workforce scheduling, forecasting, and real-time management to ensure optimal resource utilization and efficiency. Key Responsibilities: - Develop and manage accurate forecasting models to predict workforce needs. - Create effective work schedules to maximize resource efficiency. - Monitor real-time call volume and adjust staffing levels as necessary. - Analyse historical data to improve forecasting accuracy and scheduling strategies. - Prepare and distribute regular performance reports to management. - Collaborate with ...

Responsibilities Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery. Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes. Knowledge distribution across regions. Management and monitoring of Voice and Voice Recording infrastructure. Perform daily ready for business checks. Voice Systems support: IPC Unigy Cisco Voice MS Teams Voice Voice Recording Systems support: Nice NTR and NTRX Verint Verba Troubleshooting any Voice & Recording related issues. Collect metrics for third Li...

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spannin...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-3 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve...

Role & res ROLE : WFM Manager DESIGNATION : WFM Manager LOCATION : Hyderabad YEARS OF EXPERIENCE : 8+ years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibility: a. Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. b. Support/drive transitioning of new clients. c. Manage all contractual KPI/SLA targets for the...

About The Role Job Title Genesys_Level 7_Manager _( Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad Must have skills Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills Genesys PureConnect , Genesys Engage, Consulting experience across any of the CCaaS /Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow , Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summar...

Provide language support for clients, including interpreting and translating documents. Develop and implement effective language training programs for employees. Required Candidate profile Strong understanding of cultural nuances and linguistic complexities. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics

As a Senior AVP Contact Center & Cloud Technology, the incumbent will be responsible for the global strategy, architecture, engineering, and operations of EXL s voice and contact center platforms, supporting over 30+ enterprise clients. The role demands a deep hands-on and strategic leadership across a multi-vendor, cloud-first ecosystem, encompassing Amazon Connect, Genesys PureCloud, Verint, Calabrio, and modern collaboration tools (eg, Skype Room Systems, Crestron, Polycom). This position will act as the service owner for mission-critical, enterprise-grade voice and contact center services leading end-to-end lifecycle delivery across design, deployment, vendor governance, compliance, and ...

Essential Duties & Responsibilities: - Manage the scheduling/forecasting process of the program - Create agent schedules, IDPs and make necessary adjustments as necessary - Acts as backup for the WF Manager - Manage employee information changes inside WFO system - Communicate effectively with internal and external customers - Responsible for balancing staffing requirements with operational efficiencies and financial goals - Efficiently manage intra-day staffing and service level - Provide timely, accurate reports on intra-day performance - Monitor and drive schedule adherence - Perform other duties and assignments as directed Minimum Work Experience: - Minimum of 2-year WFM experience in a c...

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Adobe Marketo Engage Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You will also e...

Job Description: Workforce Real-Time Analyst Job Title: Workforce Real-Time Analyst Department: Workforce Management (WFM) Reports To: Workforce Real-Time Manager / WFM Manager Location: Bangalore Job Type : Full Time Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and...

Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and...

The position is based in Chennai and requires a professional who is passionate about facilitating language access in various contexts including medical, legal, and customer service settings. Fluency in TAMIL and English, with excellent verbal and written communication skills in both languages. In-depth understanding of cultural nuances and idiomatic expressions in TAMIL. Strong listening and comprehension skills to accurately interpret conversations. Ability to remain neutral and objective while interpreting. Experience in interpreting in medical, legal, or customer service environments is a plus. Professional demeanor with strong customer service skills. Punctuality and reliability in atten...

We are looking for a Workforce Management Associate with strong experience in workforce applications (NICE IEX, Verint, AWS, Alvaria, etc.). If interested, please send your resume to: mohanrajk@desicrew.in Required Candidate profile Advanced in WFM tools: NICE IEX, Verint, AWS, Alvaria Good communication skills (oral & written) Strong analytical skills & MS Excel proficiency Team player, handles real-time operations

Dear Candidate, I hope you are doing well. We are looking for a proactive Intraday Analyst Workforce Management to join our team in Bengaluru / Gurugram . This is a hands-on individual contributor role responsible for monitoring real-time contact center performance, making quick tactical decisions, and collaborating with partners to ensure service level targets are consistently met. Designation: Intraday Analyst Workforce Management Location: Bengaluru / Gurugram Job Type: Full-time Work Flexibility: Hybrid (onsite for team meetings/townhalls 12 times/month) Shift: 5:30 PM 2:00 AM CONTACT FOR JOB: Meenakshi Uniyal: Contact- 9258253740 Sachin Bhandari: Contact: 9045052066 Mandatory Skills & E...

Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery. Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes. Knowledge distribution across regions. Management and monitoring of Voice and Voice Recording infrastructure. Perform daily ready for business checks. Voice Systems support: IPC Unigy Cisco Voice MS Teams Voice Voice Recording Systems support: Nice NTR and NTRX Verint Verba

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or s...

Hiring for WFM RTA hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Hiring for WFM role hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Job Title: WFM RTA Location: Noida- Sector -135 (Work from Office) Department: WFM Work Environment - 24*7 Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on ad...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...