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Channel Manager ( Contact Center Analytics )

Yes Bank

4.0 - 9.0 years

10 - 14 Lacs

Navi mumbai

Work from Office

Job Title :- Channel Manager Grade Senior Manager / AVP Business Unit Spectrum Banking Location Mumbai :- Navi Mumbai Responsibilities • Responsible for all Business Reporting • Profile will be actively tracking P&L, Business Targets, Productivity parameter • Maintain Data marts for each of the programs assigned to derive business insights, efficiencies and furnish it to management for key decision making • Presentation to senior management on various matrices. Responsible to manage all daily outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound service level /...

Posted 1 day ago

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Genesys Cloud Engineer

Tata Consultancy Services

2.0 - 7.0 years

Bengaluru

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TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. What we are looking for Role: Genesys Cloud Engineer Experience Range: 2 - 8 years Location: Bengaluru Must Have: S enior level developer having skills Genesys Cloud (A3S, APIs, chat/messaging), event handling, webhooks, agent/AI frameworks, Voicebots/Chatbots development Good to Have: Senior level developer having skills Genesys Cloud (A3S, APIs, chat/messaging), event handling, webhooks, agent/AI frameworks, Voicebots/Chatbots development Essential: Senior level developer having skills Genesys Cloud (A3S, APIs,...

Posted 1 month ago

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