654 Avaya Jobs

Hi All, Movate ( Formerly known as CSSCorp ) is hiring for VOIP Network Engineer, Job Responsibilities: Troubleshoot all Level 1/2/3 calls from the customers. Focus on customer satisfaction. Manage backlog efficiently. Document all communication with customer in the CRM. Notify/Discuss with Sr.TAC/TL on SR's that require assistance. Timely handoff (escalation) of cases to Sr.TAC. Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base / create KCS article for all valid solutions. Understand the SLAs and client requirements on quality of delivery. Update new SRs and status of current SRs in DBR module every day. Review all SRs every day at the beginn...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. About The Role We're seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we'd love to hear from you. Key Responsibilities: Monitor queues and...

As an experienced Project Management Professional, you will be responsible for leading the end-to-end delivery of high-impact, complex technical solutions, particularly within Voice, Contact Center, and Collaboration technologies such as Avaya, Cisco, Genesys, and Microsoft. Your role will involve owning the technical solution delivery process from scoping to handover based on the Statement of Work (SoW). You will lead multi-team collaboration both internally and externally, guiding them through the design, test, and implementation phases. Managing senior stakeholders, suppliers, governance, risk, and change control will also be part of your responsibilities. It will be essential to ensure t...

About The Opportunity A fast-growing Business Process Outsourcing (BPO) operating in Financial Services Accounts Receivable & Consumer Debt Recovery for US portfolios. The team delivers compliance-driven collections, dispute resolution, and recovery services for credit, utility, and consumer loan accounts. We are hiring an on-site US Debt Collections Specialist to work on US consumer accounts, engaging customers via phone and digital channels to maximize recoveries while maintaining regulatory and quality standards. Role & Responsibilities Contact assigned US consumer accounts using outbound/inbound calling and digital messaging to negotiate resolution and obtain payments. Adhere to FDCPA, T...

Role & responsibilities ob Title: Performance Tester IVRS (Interactive Voice Response System) Role Summary: Responsible for planning, designing, executing, and analyzing performance and load tests for IVRS applications to ensure optimal system performance, scalability, and reliability. Key Responsibilities: Analyze IVRS architecture, call flow, and integration with backend systems. Design and develop performance test scripts for IVR call scenarios using tools like LoadRunner, JMeter, or Hammer CallMaster. Execute load, stress, endurance, and spike tests to assess IVR response time and call-handling capacity. Identify performance bottlenecks across telephony, middleware, and backend component...

Job Description: Operation Support for Contact center products• UCCE/PCCE implementation and troubleshooting Knowledge• CVP/ICM/CUIC/UNITY/Data base/Call manager troubleshooting and experience must• Call manager certifications renewal or update knowledge• Jabber/end points, audio/video end point knowledge and troubleshooting• Project implementation for assigned customer engagements• UCS/MCS server deployments and OS/ESX/storage/Data base implementation knowledge• Handles provisioning of phones, sites, and create and modifies dial-plan. Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimi...

We are looking for a highly skilled and dedicated Public Area Attendant to join our team at Regenta Place Mohali!! The ideal candidate should have 0-2 years of experience in the hospitality industry. Roles and Responsibility Maintain high standards of cleanliness and hygiene in public areas. Provide excellent customer service to guests and visitors. Manage front desk operations, including handling phone calls and emails. Coordinate with other departments to ensure seamless service delivery. Perform various administrative tasks as assigned by management. Ensure compliance with company policies and procedures. Job Requirements Any graduate degree from a recognized university. Excellent communi...

We are looking for a highly motivated and detail-oriented individual to join our team as a Housekeeping professional at Radisson Hotel. The ideal candidate should have 0-1 years of experience in the hospitality industry. Roles and Responsibility Maintain high standards of cleanliness and hygiene in guest rooms and public areas. Provide exceptional customer service to guests, responding promptly to their needs and resolving any issues professionally. Collaborate with other departments to ensure seamless operations and excellent guest experiences. Develop and implement effective cleaning schedules to minimize downtime and maximize efficiency. Identify and report maintenance or repair needs to ...

We are looking for a skilled Supervisor to join our team at Rakabi The Fern, An Ecotel Hotel. The ideal candidate will have 3-6 years of experience in the hospitality industry. Roles and Responsibility Supervise and coordinate daily operations of the hotel's front desk, housekeeping, and maintenance teams. Ensure excellent customer service and resolve guest complaints professionally. Manage inventory and supplies, maintaining high standards of quality and cleanliness. Implement and maintain health and safety protocols to ensure a safe working environment. Train and develop staff members to enhance their skills and performance. Collaborate with other departments to achieve business objectives...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Description Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focuse...

Job Title: QA Automation Engineer Voice / IVR Experience: 3, 4 Years Employment Type: Permanent Location: Gurugram (Onsite, 5 Days a Week) Education: B.Tech Job Summary: We are looking for a passionate and detail-oriented QA Automation Engineer (Voice / IVR) to join our client Sprinklr through Prosperix Payroll . The ideal candidate will have strong experience in voice automation testing, IVR/CTI testing, and contact center validation using tools like Cyara, Genesys, NICE, Cisco, and Avaya . The role involves ensuring quality across web, API, and telephony applications through both manual and automated test practices. Key Responsibilities: Design, develop, and execute test automation scripts...

Role Overview: You will be joining a team of IT and communications technology professionals at C1, the leading provider of advanced communications and data technology for businesses. As a Senior Account Service Manager, your primary responsibility will be to lead a team in tracking, diagnosing, and resolving incidents reported by maintenance and managed service customers. Your role involves ensuring timely and consistent results by following MSSC processes and procedures. Additionally, you will drive best practices across the MSSC shift teams to maintain consistency in handling practice issues. Key Responsibilities: - Coach and develop technical resources - Act as an escalation point and tak...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly capable experienced QA professional with a specialization in Contact Centre Testing (Genesys, Avaya, Amazon Connect, Sprinklr, etc.), capable of leading testing efforts. The role requires hands-on knowledge of voice and omnichannel customer engagement platforms and experience working with cross-func...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills :Unified Communication and Collaboration OperationsJob :Key Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requireme...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...

Support the customer through an email ticketing system and phone calls in a more professional manner and provide information about products and services as required by the callers. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Take the extra mile to engage customers. Calling customers and taking feedback from customers about the products and services.

Job Description: Monitor real-time call center operations using Genesis and Avaya. Ensure adherence to SLAs and KPIs to maintain service excellence. Manage agent schedules, break times, and shift adherence efficiently. Make real-time adjustments to optimize resource allocation. Generate and analyze performance reports to provide actionable insights. Collaborate with team leaders and managers to enhance operational efficiency.

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

We are looking for a highly motivated and talented individual to join our team as a Researcher-Apprentice in the software services industry. The ideal candidate will have excellent research skills and a strong foundation in computer science. Roles and Responsibility Conduct thorough research on various topics related to software services. Collaborate with cross-functional teams to identify and prioritize research opportunities. Design and implement experiments to test hypotheses and validate results. Analyze data and provide insights to inform business decisions. Develop and maintain documentation of research methods and findings. Stay up-to-date with industry trends and emerging technologie...

Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-3 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 8–15 years of overall experience in experience in managing transformation for contact center ...

Provide language support for clients, including interpreting and translating documents. Develop and implement effective language training programs for employees. Required Candidate profile Strong understanding of cultural nuances and linguistic complexities. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

Support the customer through an email ticketing system and phone calls in a more professional manner and provide information about products and services as required by the callers. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Take the extra mile to engage customers. Calling customers and taking feedback from customers about the products and services.

Key Responsibilities Manage Post-Sales Experience: Oversee the post-sales experience and service of premium members of Shaadi SELECT. Team Mentorship and Development: Mentor and develop the team to ensure continuous improvement and high performance. Shift Operations: Effectively manage shift operations, ensuring smooth transitions and efficient service delivery. Operational Metrics Management: Monitor and manage operational metrics such as CSAT, AHT, Shrinkage, Quality scores, and SLA compliance. Escalation Handling: Address and resolve customer escalation calls to ensure customer satisfaction. Customer Satisfaction Tracking: Track customer satisfaction and ensure the timely closure of compl...