Workforce Management (WFM) Executive B'lore, Pune, Hyderabad White Horse Manpower Consultancy

1.0 - 6.0 years

4 - 5 Lacs

hyderabad, pune, bengaluru

Work from Office

Monitor real-time agent performance, adherence, shrinkage, occupancy Create maintain schedules, rosters, forecasts to optimize resource allocation Track AHT, SLA, and productivity metrics Analyze call volume trends and prepare reports for leadership Required Candidate profile Coordinate with Ops, Training, HR teams to ensure smooth workforce planning Identify gaps and recommend corrective actions to meet business KPI Support capacity planning provide inputs for hiring Perks and benefits Perks and Benefits

Posted 1 week ago

Apply

WFM RTA Analyst for Bangalore, Pune, Hyderabad with Top IT Companies WHITE HORSE MANPOWER CONSULTANCY (P) LTD

3.0 - 8.0 years

0 - 0 Lacs

bangalore, hyderabad, pune

On-site

Job Summary : We are hiring a highly analytical and detail-oriented WFM Real-Time Analyst (RTA) to join our Workforce Management team. The ideal candidate will be responsible for monitoring real-time queue performance, ensuring optimal agent productivity, and adjusting workforce plans to meet SLA targets. Hands-on experience with Blue Pumpkin , Oracle RTA , or similar Workforce Management tools is mandatory. Key Responsibilities : Monitor real-time service levels and adherence to schedules Track agent productivity and provide instant feedback to floor supervisors Make intraday adjustments to staffing based on call volume trends Collaborate with Ops and WFM teams to optimize shift allocations Generate and distribute real-time and intraday performance reports Provide actionable insights to improve operational KPIs Manage agent skill sets and routing updates within WFM tools Identify and escalate system issues affecting queue performance Maintain accurate agent status codes and schedule adherence Mandatory Skills & Tools : Experience with Blue Pumpkin , Oracle RTA , IEX , Aspect , Genesys , or equivalent WFM software Strong understanding of contact center operations Advanced MS Excel skills (Pivot, VLOOKUP, Charts) Real-time monitoring and reporting skills Strong communication and stakeholder management abilities Quick decision-making under pressure Preferred Qualifications : Bachelors degree in any stream Certifications in Workforce Management or RTA tools (if available) Prior experience supporting BPO/KPO or large-scale contact centers

Posted 1 week ago

Apply

WFM RTA Analyst for Bangalore, Pune, Hyderabad with Top IT Companies WHITE HORSE MANPOWER CONSULTANCY (P) LTD

3.0 - 8.0 years

0 - 0 Lacs

pune, bangalore, hyderabad

On-site

Posted 2 months ago

Apply

WFM Real - Time Analyst Taskus

1.0 - 4.0 years

3 - 6 Lacs

Gurugram

Work from Office

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Posted 3 months ago

Apply

WFM Real - Time Analyst Taskus

1.0 - 4.0 years

3 - 6 Lacs

Navi Mumbai

Work from Office

Posted 3 months ago

Apply

WFM Real-Time Analyst Taskus

1 - 3 years

3 - 5 Lacs

Navi Mumbai, Gurugram

Work from Office

- Would be responsible for Real time queue monitoring (RTQM) - Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) - Will have to manage client Interaction - Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS - Would ensure availability of analysts on phones/chats as per the business model requirement.

Posted 4 months ago

Apply

WFM Real-Time Analyst Taskus

1 - 3 years

3 - 5 Lacs

Mohali, Indore

Work from Office

Posted 4 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.